Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 615 reviews
5/10
3 star Skytrax Rating
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1/10

Alaska Airlines customer review

(United States)

The airline did got us to the destination however they re-assigned our seats upon check-in - to the lavatory row. I paid full fair for these tickets and spent 6.5 hrs with people standing next to us. When I asked to have my family back in their original seats I was told there was an equipment change. Apparently the computer runs the airline. The computer reassigned the seats and there is nothing a human can do to rectify the situation.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Alaska Airlines customer review

(Canada)

Bellingham to Las Vegas return. The flight was great and they provided us a free snack and drinks. Seats were comfortable crew are very friendly. Both flights were on-time. The only negative is that don't have enough check- in counters and staff at Bellingham it was a mess lining up.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Alaska Airlines customer review

(United Kingdom)

MFR-PDX-LAS. Adequate flight to Portland with Horizon. Limited service and bumpy ride in crowded Bombardier. Great flight with Alaska in First after chaotic boarding at Portland. Pleasant cabin and comfy seat. Inflight service good drinks flowed freely though the meal wasn't to my taste.
Seat TypeFirst Class
Value For Money 12345
yes
2/10

Alaska Airlines customer review

(United States)

Puerto Vallarta from Los Angeles. Its only a 3 hr flight. We paid full price First Class not upgrades. First Class it was not. Besides the 737-400 being old and tired my seat was broken both ways. Seat pitch is the tightest I've ever experienced it was impossible to get up with the seat in front reclined. Food was awful there were zero amenities and pre-flight beverage service was water. I had to wait behind coach passengers to use the lavatory both ways despite the announcements alerting passengers about the usage of the front lavatory. The one bright spot was the use of their Board Room Lounge at LAX. Its very nice wonderful staff and plenty of amenities. Alaska needs to upgrade their First Class or go ahead and rip out the four abreast seats up front.
Seat TypeFirst Class
Value For Money 12345
no
8/10

Alaska Airlines customer review

(United States)

BLI-HNL on 737-800. ALOHA card on seat with "Here's the Flight Plan" on one side and "Island Trivia" on the other side sets the Hawaiian mood. Complimentary macadamia nuts and mai tai near arrival leaves a good impression. FA's efficient served free juices and cookie. Does not compare with international flights on Asian carriers but about as good as can be expected nowadays on a domestic flight.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Alaska Airlines customer review

(United States)

San Jose to Spokane Washington. Flight out of San Jose was delayed the agent assured me I would make my connecting flight. We landed and my connecting flight was on time I ran across the airport only to be told the plane had left already. There no apology for the delay or missed flight staff were surly at the gate. Instead of responding to my concerns with some empathy and trying to make a positive difference they went out of their way to make it worse. I've never had this kind of experience with Alaska in the past and I fly with them fairly regularly.
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Alaska Airlines customer review

(United States)

We flew to Maui from PDX return - flight over was great the flight back seemed to be on a different airline. The attendants were rude and had no desire to accommodate even a very simple request. Also we paid for our bags going both ways and were only supposed to pay going one way that was an extra 40 bucks. We could have just carried them on like so many others. We paid the 14 bucks for a digiplayer but the headphone quality was so bad we couldn't hear anything. We were finally watching a movie that was very old not a new release as advertised but with 15 minutes left in flight and 5 minutes of the movie they took it away. Overall the return flight was a very inattentive and miserable looking crew.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Alaska Airlines customer review

(United States)

SEA to LAX. We were seated in first class row 1. When we tried to stow our carry on bags the crew had their stuff in our overhead. This forced us to use the overhead behind us which held those people's bags. Plus we got dirty looks from them. The same happened our return trip. We were appalled when coach customers lined up to use the 1st class restroom - why don't the attendants stop the coach from using the 1st restroom. When we pay for first class tickets we are paying for these "Perks" or so we thought. It is not our job to tell coach people the rules. It is Alaska Air's job to enforce them.
Seat TypeFirst Class
Value For Money 12345
no
na

Alaska Airlines customer review

(United States)

San Jose to Kona First Class. The seats are not First Class standard. The food was awful and the crew were rude. Also our First Class bathroom always had a line as they opened it to coach class. Something I have never seen on any other domestic airline. There are no First Class lounges in San Jose or Kona.
Seat TypeFirst Class
Value For Money 12345
no
8/10

Alaska Airlines customer review

(Australia)

LAX-YVR Economy. Boarding was a little chaotic and confusing as the announcements were not made clearly and sometimes hard to hear in the big departure hall at LAX. Staff seemed pretty laid back but were generally helpful. Nice to see an airline that still serves free snacks and drinks. 737-800 was in average condition with pretty basic interior decor.
Seat TypeEconomy Class
Value For Money 12345
yes