Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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1/10

"family holiday messed up"

(New Zealand)

Not Verified | This is worst airline I have come across. Canceled our flight from San Francisco to Newark and gave us a few hours notice, I had to rush to the airport and rearrange a flight with United Airlines. We had flown from New Zealand. We had 3 of us in 3 seperates seats, family holiday messed up by Alaska Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Francisco to Newark
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight delayed again and again"

(United States)

Trip Verified | Why there is not zero star? This airline should be zero. I came to Dallas from Maui. When I came to Dallas TX, the flight delayed 3 hours. Many passengers had to transfer at Seattle. The people had stood in line for 1.5 hours with big stress. My flight was delayed and cancel in yesterday. They booked today’s flight with first class. The flight delayed again and again in the morning. I should wait for 7 hours in the airport to take the flight with first class. I thought it can be delayed and cancel again and again. They suggested to change to American airline with economy to save time. I accepted this suggestion. Now I have to wait for 3 hours. I believe I made right decision. If I kept the Alaska airline with first class, I cannot expect when I can arrive at my final destination.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Honolulu
Date FlownJune 2018
Value For Money 12345
no
3/10

"flight there was terrible"

(United States)

Not Verified | Detroit to Anchorage. Seating was a bit tight, flight attendants were very impersonal almost like robots trying to get through the drink and snack routines (other than that they didn't seem to want to be bothered)! They separated me and my wife, and didn't much care. We purchased the seating together so we could talk during our trip but that didn't happen! Alaska was awesome, the flight there was terrible. Will look for other means of transportation next time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDetroit to Anchorage
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"a very poor experience"

(United States)

Not Verified | Denver to San Francisco. I had a very poor experience last week with Alaska Airline. I booked a one way flight from Denver to SFO (FL 1867) scheduled to depart at 516 PM. On arrival to DIA, told new departure time was 6 PM. They had to wait for "paperwork". Finally boarded after an hour then sat in plane for over another hour because they said their tug had a dead battery. At this point they had to get another pilot or co-pilot as they had already worked more then permitted hours. Finally we were underway over 2 hours late and we were told gate agents would meet us with information on connecting flights. We landed then had to wait to taxi to a gate and officially arrived 2 hrs and 31 minutes late. There was no gate agent there on arrival and I missed my connecting flight to Palm Springs. I had to look for a departing Alaska flight to find an agent. I had checked online and there was a United flight leaving at 1030 PM that I could have made had there been an agent to meet us. I could have been given a hotel voucher but decided to take a 6 AM flight to LAX so i ended up at airport all night. Then Alaska told me they would Uber me to Palm Springs at their expense as there were no flights to PSP that day. My Uber driver didn't find me so I had to wait in line again for 40 minutes and Alaska did send me to Palm springs by Super Shuttle. I was no offered any compensation but a $12 food voucher at the time. Very frustrated with Alaska Airlines!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to San Francisco
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Everything was great"

(United States)

Not Verified | Tucson to Seattle. Everything was great. Boarding a little chaotic, but Alaska Airlines agents were trying to explain the new carry on bag policy coming up. Flight attendants friendly and just set a pleasant mood. We left early but because of air traffic delays at Sea Tac, we were a little late. Some people want to complain, but the airlines have no control about these delays. Some people just want to complain about everything, but on Alaska Airlines website, everything is pretty much spelled out. Some People just don't want to take the time to read it, and when they are told no you can't do that or carryon it on, they want to blame it on everyone but themselves.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTucson to Seattle
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"Horrible customer service"

(United States)

Trip Verified | Kansas City to San Diego. Alaska offered Gate Check for bags since the flight was so full. I took my bag up, they called for boarding, the agent said he would get my bag. Got to destination, no bag. The baggage agent for Alaska in San Diego blamed me for losing my bag. Also treatdd me as though i was lyong abt havibg a bag at all. She was very rude, not helpful at all. She put in a claim for me. I tried to call the office for days, no one answered or the line would just hang up. I went in to the baggage claim office 2x before flying back to MCI. No bag, "not their fault", but no one would actually look for it! Kansas City talked to the Gate agent, the bag was put on the plane to San Diego. 2 days after getting home got a call from Seattle Corporate, bag had been sent there because over 5 days since claim filed. They had my bag, from San Diego, said I would get it the next day. The end of the next day came, no bag. I called them, flight into MCI wasn't even in yet, but I would "definitely get it the next day", told me to call MCI to verify where to send. I called, they said since not within 70 miles of airport would have to send FedEx but I would get "PRIORITY" & receive the next day. She called me back with tracking #. Later that evening I checked and I wouldn't get bag for 3 more days! All I got was a $100 discount code. I wait 2 weeks for my bag, still don't have it & get $100. Horrible customer service, lies, lazy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKansas City to San Diego
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I suppose I expected a little more"

(United States)

Trip Verified | I write this review as I sit aboard Alaska flight 141. I have flown Alaska many times, and I made the mistake of not flying first class this time around because this is such a short flight. I am remembering now why we normally do pay the extra money. After being hit by people and their bags walking by, I’m then poked by the flight attendant who informs me that my bags “just won’t work” in the overhead bin after someone moved it. That’s fine, luckily there was plenty of room in every other bin so I moved it myself. I suppose Alaska is nice when you pay 3x as much as everyone else, but I suppose I expected a little more.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Seattle
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Alaska Airlines is dead to me"

(United States)

Trip Verified | Denver to San Francisco. I decided to try them out because I've heard they were good. Never again. Several minutes before the boarding time, there was no plane at the gate. The gate agents were nonchalantly chatting and poking around on their terminals. No announcements or explanations. Passengers wondering aloud what is going on. When the boarding time "came and went "with still no plane at the gate, only then did their app update with what I would soon discover was a random new boarding time. After another update, the plane arrived and we all boarded a roasting plane. The captain said there was no APU available at that gate to boost the AC. We were an hour late by now. Nothing was ever mentioned about the lateness so I assume it's normal for them to be late. Then, the plane had a mechanical issue at startup. They apparently have no pull at Denver International, because it took 20 mins for anyone to even arrive at the plane to examine the problem. The prognosis was not good, so they let everyone deplane again. They asked people to "stay in the area" although for much of the time there was no Alaska Airlines staff at the gate counter - just a bunch of passengers wondering what was going on. After another 30 mins the flight was canceled. My impression was that this airline, at least in Denver, is amateurish. They offered compensation by a computer-generated "heartfelt" email, but it was just a credit toward a future flight. It's like "sorry about the bad service, here is a coupon for some more bad service." Alaska Airlines is dead to me. Never again.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to San Francisco
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Shout-out to Alaska Airlines"

(United States)

Trip Verified | Omaha to San Diego. Shout-out to Alaska Airlines. Allowed me and Kam to board first (due to my being a military person ), upgraded our seats for free; and even received a round of applause. Moments like this really makes the early mornings, late nights/deployments and time away from family really worth it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOmaha to San Diego
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"had the best time"

(United States)

Trip Verified | My husband and I flew home from Orlando to Seattle on Monday night on Alaska flight 19 from MCO to SEA and had the best time! The flight crew were very accommodating and joked around with us each time they came by our row, messing with us about our drink orders. My husband and I are pretty fun people so we really enjoyed the playfulness on such a long flight. This was our first time flying in the premium section and the extra 4 inches of leg room really makes a difference! Plus, you get a free checked bag as well as complimentary drinks the whole flight. I always fly Alaska when I fly and have yet to have a bad experience and will continue to fly Alaska any time I can.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteOrlando to Seattle
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes