Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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10/10

"staff were friendly and kind"

(United States)

Trip Verified | Seattle to Ketchikan. Amazing people working for this airline. My daughter flew by herself to Alaska and the staff were friendly and kind to her. I honestly felt safe leaving my daughter in their care. She said the flight was awesome. Thank you Alaska Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Ketchikan
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"used to be a good airline"

(United States)

c✅ Trip Verified | Seattle to Santa Ana. This used to be a good airline. Their current policies are changing and causing agents to lie at the gate. I was so disappointed after I got BS thrown at me today so that they can ding me an extra $50. Definitely not a good customer experience.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeattle to Santa Ana
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"decided to take a re-route"

(United States)

Trip Verified | Denver to Seattle. Horrible airline! It’s supposedly one of the better airlines, but it’s a huge myth. The flight was not only delayed for more than 2 hours, but suddenly it decided to take a re-route via Spokane for re-fuel. They should refund the $$ that I spent on my ticket. A travel of 2.5 hours from Denver to Seattle ended up being a 6 hour one.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Seattle
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"canceled our flight home"

(United States)

Trip Verified | Portland to Honolulu. Never flying Alaskan Airlines again. I have a membership with them I will be canceling. They canceled our flight home and wanted us to say 2 more days in a terrible hotel, luckily we were able to get a flight with Hawaiian Airlines Home the next day. I called to see about compensation for the fact that we had to pay for our checked bag with Hawaiian and both of us had to call into work. Not to mention the fact that we were stuck at the airport for 3 hours tell we were helped. It’s crazy to me that they will not pay for there mistake we bought the protection plan and they told us they will still not be compensating us. I used there card all the time, hope it’s worth losing costumers over a few hundred dollars they cost us by canceling the flight.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Honolulu
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Alaska Airlines customer review

(United States)

Trip Verified | I paid more than $300 for first class ticket from Santa Ana to San Francisco and when I booked for my ticket no one informed me that i have to take shuttle from San Jose airport to go to SCO. I only found it out when I was checking in and they said i should arrive to shuttle at 2.30. Obviously I thought the shuttle bus will be ready when i arrive at the airport but it wasn't. The first two shuttles were taken by those who had connection flight at the SCO so i waited for more than an hour to get on the shuttle. When I called the customer service centre they said there will be no compensation for this flight because it wasn't their fault. More than half on this flight found out about the changes after they got on board. You charged me the full price for first class ticket when you already knew that I will only enjoy it for like 30 min on the plane. All my plans and schedules got delayed and screwed. Greedy and bad airline! My experience with this airline doesnt even worth 1/10.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteSanta Ana to San Francisco
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use Alaska Airlines again"

(United States)

Trip Verified | Kahului Maui to San Jose. When we flew to Hawaii, they said we went to the boarding gate too late, so they gave me and my 3 year old 2 separate seat in 2 different rows. I told him this is not acceptable and this is not good service. He replied, ‘I provided good service by assign you premium seats.’ I rolled my eyes and told him that I don’t care about premium seats, but the 3 years old cannot be seated alone. Luckily there are other passengers willing to switch seats with us. Now I am flying back. I try to check in online and select seats. I realized that they already assigned the seats for us. Again, my 3 years old is sitting by herself! You have the kid’s age when we purchase the ticket, you should know automatically they have to be with their parents. The whole Hawaii trip is awesome and I would never use Alaska Airlines again. Such a disappointment that Virgin America is now part of Alaska. They used to have good services. Even UA don’t split family seats. Alaska Airlines now is the worst on my list and will not go with this again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKahului Maui to San Jose
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never book Alaska again"

(United States)

Trip Verified | New York to Paris San Francisco. I didn’t think it gets worse than United, but fly out of JFK with Alaska and you may get your flight delayed over 2hrs and the folks at the gate don’t even bother to use the intercom. They just yell out the direction so no one can hear. Then they overbook the flight of course. Will never book Alaska again. Wish Virgin would have bought them, not the other way around, they used to be my favorite.
Aircraft1029
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Paris San Francisco
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Keep it up Alaska"

(United States)

Not Verified | Seattle to San Diego. Alaska Airlines is the best. I don't think there is another domestic airline that gives first class passengers access to their lounge, downer is there is not a lounge at San Diego but that's not the airline's fault. Service on board is great with decent food and usually great wines. The lounge in Seattle is always very busy but it is always possible to find a seat and get a pre-flight beverage, food however is not that great in the lounge compared with the Amex Centurion lounge but they feed you well on the flight! Mileage Plan membership is also great - they give 175% mileage to First Class and the miles can be used on many great airlines internationally. Streaming video service has good movies. Keep it up Alaska.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteSeattle to San Diego
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"impressed with their service"

(United States)

Trip Verified | Reno - Anchorage, Fairbanks - Reno. All flights were on time except a one hour delay that we were aware of and kept updated on, so no problem there. The planes made a few scheduled stops in Ketchikan, Sitka, Yakutat and Cordova so got to see a little bit more of Alaska then planned. The ground staff were pleasant and did not give us grief even with one of our bags being 10 lbs. over weight. Thought that was very nice and unexpected. The flight crew were pleasant on all flights with greetings upon boarding and goodbye's upon disembarking. Drinks and snacks provided on most all flights except some of the very short 25 minute flights. Only had to pay for baggage on one flight and all the others were free. On our flight home from Fairbanks there had been a booking error which was the fault of Alaska Airlines which we discovered before our scheduled departure luckily and when calling customer service they were extremely helpful, corrected the error and gave us a free upgrade on the flight. Very nice gesture indeed. It had been many a year since I last flew with Alaska Airlines and can honestly say I was impressed with their service on all levels. Planes were comfortable and clean and the staff seemed to enjoy their jobs. Not grumpy, rude or in any way negative about anything. Very nice experience.
AircraftBoeing 737-800/900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteReno to Anchorage via Ketichikan, Juneau
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"forced to check carry on"

(United States)

Not Verified | Seattle to Las Vegas. I fly Alaska Airlines almost every domestic trip I take, however that has recently changed. I will no longer fly Alaska. On a recent flight, my wife and I were among the last passengers to board, and were forced to check our carry on luggage (1 small suit case), because we were told there was limited overhead space. We begrudgingly accept and board the plane to find about half the overhead space completely empty. I'm not exaggerating here either. There was room for another 30+ luggage bags. I immediately ask the nearest stewardess why we were being asked to check our bags with all the obvious available space, and she responds with: "We are concerned about overhead space filling up". I shoot her a confusing look and then look to the ample available overhead space, and she doesn't respond. This definitely sounds like a lame and nit-picky complaint, but we were meeting a friend at our destination who would be waiting on us to share a cab with, and the extra 20 minutes waiting for our checked luggage is a bit ridiculous. We packed light for the very reason of not having to check any luggage.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Las Vegas
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no