Alaska Airlines

✅ Trip Verified | Portland to Los Angeles. I fly Alaska regularly and consider them a top-notch airline. However, this flight didn't really live up to my expectations. The flight was surprisingly empty for a major route, with the plane only about half full. However, there was a crew member that was late to the gate, so we left about 20 minutes behind schedule. The in-flight staff were also not particularly pleasant, although the flying experience was the same quality as ever. Overall, this flight showed some chinks in Alaska's armor.

✅ Trip Verified | I was travelling from Las Vegas to SFO by Alaska Airlines and I was late, the check in for the flight had just closed. I had not checked in and I also had a bag to check in, and at this point the check in time had just passed. The representative at the check in desk was extremely helpful and he said that it might be very hard but it could be possible to make the flight. He checked us in and also took our baggage, and said that the bag may or may not make it in the flight. He asked us to run, and we somehow made our way through security and with just 15 mins to departure, we ran towards the gate and the representative at the check in desk had informed everyone and people were waiting for us and we were able to board the flight and our luggage was also in the flight. I'd like to thank Alaska Airlines for their exceptional service and very friendly and helpful staff.

✅ Trip Verified | Austin-San Diego-Austin, First Class on Alaska Airlines / Skywest E-175. Easy check-in with 3 bags to check. Enjoyed the Admirals Club at AUS, which still has a great staff, even though food offering are lagging Delta's or United's Clubs. Quick boarding as this jet only holds about 70 passengers. For a regional jet, seats are plenty wide and comfortable with average at best legroom. Power port at every seat is nice. Pre departure beverage and an on time departure. Right after take off, First class was treated to Virgin America's signature smoothies, which I enjoy and I thought this level of service, along with a printed menu indicated a fine meal was forth coming. I'm a fan and love airline food and never complain, however the meal, if you can call it that was the most appalling breakfast I have ever seen, on a plane or the ground. Half dollar size, dry and cold scrambled eggs and a salmon cake of similar size. Thats it. Beverages served in plastic cups. No mugs for coffee either. Just abysmal. The return flight, easy check-in despite the poor condition old San Diego's terminal 1. No lounges, poor food options, as we thought of eating before getting on the flight, due to the service on the way to San Diego. Fast boarding, no pre departure beverage this time, no problem, once airborne, printed menus again, followed by warm nuts in a ramekin, then a large, nicely presented dinner of chicken with wine sauce. Rice and whole grains were on the side. Bread warm bread with butter and a small dessert of apple crumb cake. Over all very satisfy and tasty. Alaska's crew are very warm and engaging and seem happy to be there for your safety and to serve. Overall a good trip, mired by terrible food offered on the First flight to San Diego

✅ Trip Verified | Seattle to Los Cabos via Los Angeles. Review of Alaska Mileage Member Customer Care. For the record, after calling their Customer Care and being escalated to their management, I was refunded my choice of 2500 miles over $25 but not until I was berated about their policy and that they charge all young kids regardless of their age, but especially a 3 year old with a bag fee? I wasn't there, but my wife checked in and paid even though she was entitled to a free check on? The $25 was charged to my 3 year old daughter. 23 kg worth of luggage - instead of my wife who was on my ticket purchased (buy 1 get 1 for the tax and fees) I was running back from parking after curbside drop off. I identified as a mileage member, ticket bought on promotion charged by the book, instead of the human interaction. Was educated and then refunded. I think a robot could do better.

✅ Trip Verified | Flew on flight AS 782 at 6:25 am out of Portland, OR to Orlando, FL. On the aircraft premium economy offered no additional benefits. Alaska advertises passenger comfort but really a five and a half hour flight with no meal included in the fare is absurd. The added cost to purchase a sandwich or a cheese plate is insulting for the price you have to pay. Free on board movies were not free (as advertised) as you had to buy their WiFi service or pay $10.00 to view on their tablet. On decent into Orlando tremendous eye and inner ear pressure as the aircraft attempted to adjust the cabin pressure, sign of a cabin pressure unit needing service or replacement. Overall very disappointed with this airline. They can do better.

✅ Trip Verified | Seattle to Salt Lake City. Terrible employees who don't follow what they say. They don't treat everyone equally and that's the biggest problem. Several people with properly sized carry on got them taken and placed in baggage check while others brought on bags way over the carry on size or even more carry on bags than they allow. They call you up according to where you are seated but no one listens and just clusters up. The planes are dirty and feel really old and uncomfortable. Most airlines seem to be a lot more upgraded. Really dissatisfied with the flight and how I say other passengers treated. I will not be using this airline again and would recommend you to choose another airline unless you are getting a great discount with your flight. Also seats feel like sitting on a bench.

✅ Trip Verified | I fly Alaska Airlines all the time since I live in Southeast Alaska and they're the only airline out of Juneau. Far more of my flights with them have left late than have left on time. This is a recurring problem at every airport: O'Hare, Juneau, SeaTac. I have missed connecting flights and ferries due to long delays. My most recent trip to Alaska involved sitting in the plane for 2 hours at the gate in SeaTac because they didn't have a pilot! They boarded us knowing the pilot was probably somewhere over the Dakotas at the time and just left us sitting there. For 2 hours. With no airflow. We were offered about 4 oz of water exactly once in that 2 hours. While Alaska does have great customer service, to me that just doesn't make up for being treated like a farm animal once on the plane. Make sure you've booked a 3+ hour layover or you most likely won't make your connector. And they will lie to you the entire time you're waiting, "just another 20 minutes and we'll be pushing off!" I do not appreciate being treated like a 3-year-old.Have some respect for your customers and tell us the truth! This airline sucks.

✅ Trip Verified | New York JFK to Fairbanks via Seattle. Early morning flight from JFK terminal 7 departed on time. The terminal itself is undergoing renovation and had very limited dining and shopping options. The plane was full. Boarding was a bit chaotic largely because of limited space in front of the gate. During the flight, several runs of beverages were made. Varieties of food were on sale. The cheese platter I had was excellent. The cabin was bright and clean and leg space was sufficient. iPads were available to rent to watch a movie. There was ample overhead space to stow your luggage. The lavatories remained reasonably clean on this 6+ hours journey. Flight attendants were extremely friendly and efficient. The inflight experience on the flight from Seattle to Fairbanks was similarly positive though the plane had fewer seats than the one originally scheduled for that flight. Consequently, quite a few passengers had to be rebooked on later flights. The gate agents were extremely courteous yet firm. Luckily, my seat had been preserved on the connecting flight. The flight was on schedule. Alaska airlines provided a refreshingly positive flight experience. It was largely the result of a friendly attitude of the crew. An excellent option over the Big 3 domestic carriers.

✅ Trip Verified | Seattle to Minneapolis. I have always flown with Delta because their customer service is outstanding andhad great experiences. However, I was unable to book a flight through them so I chose Alaska Airlines being that I had heard good things. I flew with my 7 month old baby and had my car seat and stroller with. I booked her as a lap infant and was told I could check in my car seat and stroller right before getting on the plane. The woman who assisted me, being that it was my first time traveling with a baby, gave me a large plastic bag and zip ties and said whoever was at the plane helping load, would place my car seat and stroller in the bag that way they would be protected and not dirtied or ruined. When I got off the plane at my destination, the zip ties and plastic bag were in the bottom of my stroller and my stuff had not been covered. Now both my car seat and stroller have dings, dents and scrapes. I am very upset with the fact of this. As I had purchased a brand new combo after being in a car accident with my baby. I was not impressed with my Alaska Airlines flying experience.

✅ Trip Verified | San Francisco to Los Angeles. The worst flight I have been on. First the flight was delayed 1 hour. Then we were forced to sit on the plane for an hour and 15 minutes before taking off. Mind you, the flight from San Francisco to Los Angeles is 55 minutes to be exact. All because of weather - even though it stopped raining 45 minutes before we actually took off. (Virgin America / Alaska Airlines).