Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 616 reviews
5/10
3 star Skytrax Rating
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8/10

Alaska Airlines customer review

(United States)

BZN-SIT-BZN. Thanks to having a friend who works for the airline we were able to fly standby over an extended Easter weekend. We got everything we should have had we been paying the regular fare - planes were on time crews were friendly enough baggage was unloaded promptly the snacks were unappetizing the cabins were clean and seating was comfortable enough. We appreciated the efforts of the gate staff in Seattle to keep us informed of seating status on a full flight to Sitka (we were the last ones on the plane). The only complaint I have is a mild one and while not the airline's fault I mention it in hopes that maybe the airline will lobby a bit harder - the waiting area at the Sitka airport past security is cramped and without restrooms or any other amenities and the only food outlet at the airport was closed for the holiday.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Alaska Airlines customer review

(United States)

ANC-SEA-SFO-SEA-ANC First Class. Outbound uneventful and reasonably good service in First. Back was another story. Surly male flight attendant who was uninterested in serving in First Class. No service for the first 90 minutes of the flight. Service when it appeared was lackadaisical at best. No refills of drinks. Flight crew sat in jumpseats ignoring passengers (including me) who were trying to use restroom. Restroom appeared occupied for long period of time. Turned out the flight crew just couldn't be bothered to turn off the "locked" sign for about two hours of a three hour and 20 minute flight. I am looking forward to competition in the Alaska market arriving this summer.
Seat TypeFirst Class
Value For Money 12345
no
na

Alaska Airlines customer review

(United States)

First class from Sea-tac to Maui and back. My friend did an upgrade for an additional 360$ to join me. Service was no smile food was so so the bathroom had a constant line from the back. I asked for a Mai Tai no! Everyone got a pre-mix at the end of the flight - we got about 10 nuts in a pack (same as coach) with that. I wanted a snack and was told the cheese and fruit plate was for coach only - lucky me they had extra and I purchased it for 7$. The only good things about this flight were the seat (large) and my bags were there. Be advised to bring your own pillow and blanket because Alaska won't give them to you - and my flight was freezing!
Seat TypeFirst Class
Value For Money 12345
no
na

Alaska Airlines customer review

(United States)

Had reservations for the family to go on spring break to California from Seattle. Not any more. Because of a computer failure all their flights were cancelled during the time period that my flight was to leave. Of course none of this was announced anywhere even on their website which I checked before we left for the airport. Got to the airport and walked into the ticketing area and huge lines of people everywhere all for Alaska Airlines. After two hours in line a customer service agent came by down the line and told everyone who had tickets for this morning that "you might as well go home". She said that all the other airlines were full that it would be 4 to 5 days before people could be rescheduled for their destinations. She did say that "Alaska Air would waive their normal rescheduling fee" That was it. No other explanation. If Alaska Airlines wants to pretend they are a big airline they need to quit treating their customers like dirt. What kind of company does not have a back up to their main operating system. The news said that they were updating their system. What company would run an update during one of the busiest travel weeks of the year. Now I get to spend my time trying to get refunds from hotels cars and Disney Land.
Seat TypeEconomy Class
Value For Money 12345
no
na

Alaska Airlines customer review

(Canada)

Going on a flight from Vancouver BC to Los Angeles on Alaskan/Delta air and found out that a checked on bag will cost about $25 each way (there are 4 of us $200 extra) but if I went to Mexico checked bag would be free. Alaska and Delta both stated that was because Mexico is an international destination but the US is not. Really? US Canada and Mexico are on the same continent but how can the airlines say that the US is not international travel from Canada or visa versa? We must depart from the international terminal we need a passport we have to go through customs we can buy duty free products.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Alaska Airlines customer review

(United States)

SEA-LAS. One of the very few direct flights to Las Vegas from Seattle so choice is very limited. I ask for very little on a short haul flight. There was a free soft drink and the usual packet of indescribable pretzels. Decent seat size and overall a clean aircraft. Landing at McCaron improves any flight as it is one of the best domestic airports I have ever been to. Functional though unspectacular.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Alaska Airlines customer review

(United States)

Kona-Oakland First Class. A very comfortable flight despite the conditions at Kona International (no loungeno wifi etc). B737-800) is adequate for the 5 hour flight. Great flight attendants good food and drink fairly comfortable seat and decent entertainment via a Digiplayer.
Seat TypeFirst Class
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

LAX-MEX-LAX January 2011. I had not flown on Alaska in quite a few years. This airline is in my opinion better than the average US carrier. B737-800 was clean newish and with pleasant staff warm snack. No baggage fee! Overall I would recommend Alaska Airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Alaska Airlines customer review

(United States)

OGG-PDX-LAX and OGG-SEA return. We live on Maui and use both Alaska and Hawaiian Airlines to travel. This is a new market for Alaska and we hope they continue to improve their service. These flights were okay - standard mainland business class. Food was average. Service was good and attentive. What is lacking is a seat with better pitch foot rests and pillows or blankets. Hawaiian Airlines give you a seat with about 140 degree recline leg and foot rests and pillows and blankets. Both airlines are attentive to needs but Hawaiian has the edge with unsolicited water drinks etc. Costwise Alaska charges about $300 less than Hawaiian. For the money and the additional comfort I want Hawaiian is the better deal. But keep trying Alaska.
Seat TypeFirst Class
Value For Money 12345
yes
10/10

Alaska Airlines customer review

(United States)

First class from Atlanta to Seattle. The service was attentive and friendly. The meal on Alaska was beautifully presented flavorful and nourishing.
Seat TypeFirst Class
Value For Money 12345
yes