Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 600 reviews
5/10
3 star Skytrax Rating
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9/10

Alaska Airlines customer review

(United States)

Very pleasant flight in Y-class from Newark to Seattle on Christmas eve. Online check-in to boarding were all a breeze. Clean plane leather seats and friendly and professional flight attendants that offered frequent beverage service. Two attendants in particular were warm friendly and professional and made the flight quite enjoyable.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Alaska Airlines customer review

(United States)

Seattle to Kelowna BC and the boarding procedure was chaotic. They boarded three flights at the same time through a single gate. Upon arrival at the aircraft boarding zone there was no clear designation on which flight was which. As a result many passengers boarded the wrong aircraft and had to change planes shortly before departure. The same system applied to loading luggage which of course ended up being lost. At my destination I was told to expect a call from the central luggage department but this never happened. I called and got different versions on the status of my luggage: the first agent said it would be here on the afternoon flight the second agent said it had been scheduled but they were not sure whether it had arrived or not and the third yet most unprofessional representative Linda simply hung up when I asked her if anyone could guarantee that my luggage would be sent on a specific flight. It's sad to see such substandard logistics management for Alaska Air because the in-flight service was outstanding. Undoubtedly I will be sure to avoid this airline on my next trip to Canada.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Alaska Airlines customer review

(United States)

SEA-PHX in first class for the holidays. The first leg left an hour late due to the lavs not working. They brought around water and orange juice while waiting the hour on board. Breakfast served was pretty tasty. Return trip left on time drinks served quickly. Dinner also very tasty. Landed back in SEA early and checked luggage was very prompt. All in all Alaska air is improving their first class experience.
Seat TypeFirst Class
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

Miami-Seattle. The inflight experience was great however it was a different story at the airport. Alaska Air is located in concourse E (or Central Terminal) at Miami Airport. The ticket counter area is small and a very inconvenient part of the airport. Unless you arrive very early for check in the line will stretch to where it will block the entrance to a food court behind the counter the exit path of Concourse E the entrance to a TSA check point and the exit of Customs located just below them. The flight departs from Concourse F and the upside to the airport is that there are only about a handful of flights departing from F that morning so TSA checkpoint a breeze. Boarding process was poor there were no pre boarding announcements and passengers just saw other's making the line to board and assumed it was time to board no matter what row they were in. The cabin crew was attentive and cheerful there was actually space in the overhead bins. The seats were comfortable however seat pitch was terrible! Alaska offers Gogo inflight internet and they rent DigEplayers which come with movies/games etc. The flight was 6 hours 24 mins - I had no idea a 737-800 had such a long range. The meals they served (or sold) onboard were fair at a reasonable price. We had the option for a hot or cold meal. Given the long length of the flight the crew did go around the cabin about 3 times for beverage service.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United Kingdom)

PDX-LAS B737 a pleasurable experience. After a 4 hour wait at PDX we were very relieved to get onto the aircraft. The aircraft was a little outdated but crew more than made up for it. Very attentive and professional. Overall very efficient.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Alaska Airlines customer review

(United States)

LAX-BLI one way combination of Alaska and Horizon Air. This flight was better than my other experiences on Alaska/Horizon which isn't saying much. Nothing went wrong but the fare was higher than its competitor Allegiant Air and the onboard service and seating were poor. The unionised drone cabin crew couldn't care less about the customer. Horizon Air's DHC-8-400 props are noisy and uncomfortable. Allegiant Air despite their very inconvenient scheduling offers better service and better value for the money.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Alaska Airlines customer review

(Australia)

DFW-SEA-YVR. DFW-SEA sector in first class. Crew were very chirpy for early morning flight wih smiles all round and quick service. Seating ok for domestic First and digiplayers offered free of charge. SEA-YVR with Horizon air. Gate staff pleasant as were crew. 40 minutes after boarding crew were unable to close door and we were deplaned and sent back to terminal where we informed flight was cancelled. Ground Staff were excellent handling the situation and re- booked me on the next available flight with Air Canada. Bad situation made good by well trained friendly (even got a smile) and empathetic ground staff.
Seat TypeFirst Class
Value For Money 12345
yes
5/10

Alaska Airlines customer review

(United States)

Vancouver to Portland on Horizon (Alaska Air's partner for the short hops on puddle jumper planes in the Northwest) on a Q400. Check-in went well with assurances that the flight was on time. Then once aboard our plane we sat and we sat at the gate until the pilot informed us that there was a mechanical problem. The passengers were allowed to return to the gate and await the problem's resolution a two-hour delay on a one-hour flight. Although the crew thanked us for our "incredible patience" no compensation of any kind was offered! Upon arrival in Portland I sought out a gate agent requesting compensation. She helpfully offered me a $50 travel voucher or 2000 mileage plan credit. The moral of this story-always ask for compensation even if not offered up front.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Alaska Airlines customer review

(United States)

Due to booking a flight with Delta which sold the seats on Alaska beware. Alaska does not honour your original seats even though you resubmit and get confirmation of seat assignments. We had bought tickets for row 10 for my wife and I - Alaska decided to leave me in row 10 and at first had my wife in row 22 then row 28 after complaining the lady at the Kiosk put both of us in row 30 - the very rear. They do not seem to care much about customer relations. The flight was OK - on time etc.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Alaska Airlines customer review

(United States)

Coming back from Maui to Sacramento we were able to buy a 1st class upgrade for $100 each. It was a pleasure to have the improved room and service of first class. The counter staff at the Maui airport were extremely helpful and courteous. The food and service were great compared to traveling in coach. We feel we had a great value.
Seat TypeFirst Class
Value For Money 12345
yes