Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 705 reviews
5/10
3 star Skytrax Rating
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Alaska Airlines customer review

(Australia)

We travelled overnight from Seattle to Orlando and were seated in the very back row of the plane. These seats are hard up against the back wall of the plane and do not recline. It was a most uncomfortable trip I can remember and would definitely recommend avoiding travelling with Alaskan Air.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alaska Airlines customer review

(United States)

I flew to Las Vegas March 29th and returned April 1. First class round-trip $777. Service down was slow and we were served a cheese platter. Not a significant midday meal but it was sufficient. Returning was worse. Nearly an hour before cocktails were delivered. We were not served the cheese platter. We were served hot pasta in cheese sauce on a sad looking salad bed. I asked the Flight Attendant for the cheese platter instead as I heard them offering it to the coach passengers. She advised that I would have to pay for it. She was rude and smug. Apparently I can drink you dry of scotch but have to pay additional for a decent meal. In addition after being served our drinks another Flight Attendant came up to us and asked if we wanted our pretzel bags as they did not have enough to serve coach. I have been flying Alaska Airlines since 1973. This is the worst service I have received coach or first class. Flying 1st class is more than a wider seat. It represents a gracious and superior attention to the passengers for which a premium is being paid.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alaska Airlines customer review

(United Kingdom)

Shuttle flight from Seattle to Portland and we missed the original connection as our international flight was late. AS couldn't have done more to help us and got us on the standby list on loaded and even sat together. Quick flight friendly crew and always my first choice for us domestic flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Alaska Airlines customer review

(United States)

Flew from Anchorage to Seattle with a seat on a plane from Seattle to Vegas. The weather was bad in Anchorage but the pilot assured us we'd make our connections. Got to the gate in Vegas 21 minutes before the flight was set to leave. The Las Vegas crew was alerted that 45 of us from the Anchorage plane were bound for Vegas. The gate agent would not let us on the plane. Smiled smugly and said sorry. We all went to the customer service centre where a man told us we were lucky to get seats on the 9.35 flight. While I was at customer service I noticed the Vegas plane was still at the gate - 20 minutes later. I paid almost $1800 for this experience. Clearly Alaska Airlines isn't interested in customer service.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alaska Airlines customer review

(United States)

DCA-LAX on a 737-800. Plane pushed back from the gate 15 minutes before scheduled departure time and was in the air right on time (I can't remember the last time this has happened). Aircraft was very clean and the leather seats were very comfortable. The crew did 3 drink runs and we received plenty of updates from the flight deck which I always appreciate. Will definitely consider flying them again since they have a codeshare agreement with American Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

Seattle to Maui return. Planes departed on time and arrived slightly early both ways. Baggage was already waiting for us when we arrived in claim area. Attendants were very courteous and pleasant. Food purchased was just fine-deli pack. I usually travel Alaska if possible and have not had anything to complain about. They have always departed on time and done a good job!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

SFO-SJD return. The flight to Los Cabos left and arrived on time the return flight left half an hour early but was required to circle SFO for almost as long before landing. Snacks on the 2hr 40min flights were edible nothing more. FAs were attentive. Seats were comfortable but legroom was as tight as any I've experienced in a first class (or business class) cabin. Alaska now departs from the new SJD terminal it lacks some of the features - dining options in particular - that made the "old" one a pleasant place to await boarding.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(Brazil)

First class KOA-PDX. Flight was on time. Seats fine. Food fine. In-flight entertainment (individual hand- held devices) fine. Nothing spectacular but we had no complaints. We chose Alaska over Hawaiian because it was fully refundable in first class and also non-stop from Kona to Portland where as Hawaiian was not unless you purchased a much more expensive ticket.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alaska Airlines customer review

(United States)

Staff indifferent and rude. We had a 4 hour delay from Kona to Portland and they offered no inflight freebies to compensate. Going to Maui they kept serving alcohol to passengers that were drunk.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alaska Airlines customer review

(Canada)

Alaska Air has a bad reputation because of frequent flight delays. We weren't surprised when our flight was delayed several hours in Kelowna BC on Feb 22nd. We then missed our connections in Seattle and in Portland to Maui Hawaii. After all the delays we were looking forward to finally boarding our flight to Maui and sitting in our first class seats for which we had paid a lot of extra money. What a disappointment! It was an old dirty plane with the most uncomfortable seats we have ever experienced. The seats were old and worn and lacked cushioning. To top it off the backs reclined only about 5 degrees. The inflight entertainment was of such poor quality we couldn't use it - the audio and screen were awful. We are vegetarians and Alaska Air only offers fish and chicken. The good thing about the flight were the flight attendants who were pleasant and cheerful. We arrived in Maui and because of all the delays we were up 24 hours before being able to finally get to bed. So all in all we were not happy customers. Alaska needs to improve their planes and give much more thought to passenger comfort and service. We have been to Hawaii 20+ times on other airlines and never had such an uncomfortable flight as on Alaska.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no