Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1171 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
2/10

Air Canada rouge customer review

(Canada)

YYZ-VRA Feb 6 AC Rouge 1752. VRA-YYZ Feb 13 AC Rouge 1753. This is Air Canada's new flag carrier. Stay away unless you like the smallest leg room in the air. If the seat ahead of you is reclined even slightly no room on the tray for even a coke can! Staff are annoyingly friendly with silly banter and phoney smiles. Absolutely no in- flight entertainment unless you bring a device and pre-install proprietary software. On the upside 100lb baggage allowance is highest around.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Canada rouge customer review

(Canada)

Despite all the previous comments on this website about how poor Rouge is I have just come back from a trip to Las Vegas from Toronto and found the airline to be more than adequate. The aircraft itself was in good shape the seating was 2-3-2 in economy. I sat in an exit seat on the way out and in a bulkhead seat on the way back and had lots of legroom and the seats themselves were not too narrow even for me as a 6'2" guy. The staff were very competent and helpful and the service was good throughout. Their uniforms are a bit silly but there you go. The on-board food selection was OK absolutely not any worse than any other airline believe me. The on-board entertainment although a bit different (had to have an app on a laptop or ipad) was perfectly good although slightly limited. I did not pay to access this. Overall on this route and with this aircraft all was good and no issues whatsoever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada rouge customer review

(Canada)

First AC Rouge flight YYZ-SJO December 2013. Flight was on time and no problems with the service. Wifi based entertainment system didn't work. Generally this is a big step down from regular service and why can't I now book business to SJO or BCN?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Terrible. I flew from Sudbury to Toronto to get this flight and the little Dash 8 from Sudbury had more legroom. The lady in front reclined so I watched her hair for 3 hours. Could not see my smartphone even if I had been stupid enough to pay for inflight entertainment on a 4 inch screen.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

AC1870 on Feb 17 seat 1A. I bought a flight pass for regular flights from Montreal to Orlando. Usually excellent service on Air Canada. They switched to Rouge last Monday. It is like buying a first class train ticket and being switched to a school bus. "Premium" class seats are economy poorly padded no working space. Entertainment system is an I - Pad (free in Premium - $10 in economy ) which works erratically at best. Staff doing their best with the tools they are given wearing a uniform that seems to have bought on sale at Giant Tiger.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

AC 1881 Feb 12 2014 Sarasota to Toronto. Delayed 4.5 to 5 hours as of now. No considerations to passengers. JetBlue also delayed but they brought in pizza and drinks for their passengers. Many considerations to those that smoke to leave the secure area but no food. All the kiosks have been closed at this airport by 6 pm!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Just returned from Huatulco Mexico. Booked our trip back in August with Air Canada. At the time had a choice of 3 airlines and even though Air Canada cost more money booked with them anyway as in the past were very happy with service flight and experience. Found out 2 weeks prior to our trip that we'd be flying Air Canada Rouge instead. Not at all a similar experience. Flight attendants were inexperienced and one was very rude. Airplane was freezing when we boarded in Toronto. Overall a horrible experience both ways. Won't book Air Canada again as there is no guarantee we'd be flying with them instead of Air Canada Rouge.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

YYZ to MCO and return in January. This was my first experience with Rouge (I had booked the flight before it was Rouged) and it was a major disappointment after flying regularly with AC for the last 30 years. The seats were not comfortable and the pitch is inadequate. The inflight entertainment is a joke nobody in their right mind should rent an ipad or pay for the entertainment offered through their wifi service. The FAs did the minimum required. Coming back to the non-entertainment system as there are no power points you are unable to charge any mobile devices not sure if any batteries can last 7 or 8 hours for the Rouge flights to Europe! AC needs to re-think the customer experience for Rouge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

YHZ-YYZ AC619. YYZ-MCO AC1868. Air Canada Rouge: A discount airline which happily accepts full business class fares for tiny seats and no significant added value. I will never fly this airline again in business class. Cancelled my return fight and chose to fly another airline. Simple solution don't sell business class seats. Shame on Air Canada and Air Canada Rouge.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada rouge customer review

(Canada)

Flew from Toronto Canada to Samana Dom Rep with Rouge airline (a branch of Air Canada) and the flight was great. The plane was an Airbus 319 it was modern and clean. Lots of leg room and the seats were comfortable. We had not flown with Air Canada in over 5 years and we had noticed a difference. If the chance comes up in the future to fly with them (its all about the price) we will.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes