Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

Flight was from LAS to YYZ in April 2014. This was probably my worst experience with Air Canada. Cramped and uncomfortable seats little to no ventilation an aircraft that was probably 20 years past its prime and flight attendants that seemed like they just wandered in off the street and were given uniforms. I feel very fortunate that we didn't have to find out how the flight attendants would have responded to an emergency situation. As with others the flight was changed after booking but at the same fare. Just a terrible overall experience and I couldn't wait for it to be over. I have flown with Air Canada as much as possible for over 25 years - this was truly the worst and I will simply refuse to fly with Rouge again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Rouge flight from Tampa to Toronto on 27 April 2014. I am a frequent flyer Elite 50K and most to and from that destination. First experience with Rouge! Best word to describe my experience "horrible". Without a doubt the most uncomfortable flight in a full-sized aircraft ever. 6' 11/2" (there are taller) my tailbone pressed against back of seat and knees wedged against seat ahead. Could not move for almost 3 hrs. And I mean I could not move. As I recall even WestJet has more space. Will be seeking out other means to get to FL. The bottom line is important but this tactic will in the end loose them their most frequent customers. Do they care?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

We booked with Air Canada in August 2013 for a return trip Toronto - Tampa. The return flight was changed to Rouge the day before we left. The seats are horribly close. 5 inches from knee to seat in front. Lack of food service. Took hours for the one attendant to get a drink of even water to us. I will never fly Air Canada again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I have flown Rouge twice in the last two months on business. The airplanes were old and under-staffed. It took over 2 hours to get a refreshment. The App-based entertainment was pathetic - perhaps it works for those with smart devices (which 75% of people do not have) but try sitting with a laptop on your food tray in a seat that is far too close to the seat in front of you and you will not be impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

AC1851 Toronto to Las Vegas April 17th. Wifi kept on cutting out and finally never worked. The service was very slow no one passing in the alleys. The flight attendant call button on all seats was non functional until I complained about it and then it was turned on 2.5 hrs into the flight. Bathrooms are dated and not very clean ran out of paper towels halfway through the flight and never replaced. Price is similar to Air Canada flights yet Air Canada Rouge is like a third world airline. I had to ask 3 times for decaf coffee over a period of 2 hours. Very poor customer service. It is unacceptable that on a long flight both the entertainment system and service are terrible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

They pack you in like cattle. Flight attendants allowed passengers in back rows to place their overhead luggage in the front overhead bins - where are these passengers in the front rows suppose to put their luggage? No entertainment - they rent you an ipad or whatever for $10 - money money money. And not even a cookie or titbit to go with the 'free' beverage. We will never fly Air Canada rouge again and perhaps not even Air Canada if it can be helped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

On a recent flight from San Diego to Toronto I was not informed that I would be on Air Canada Rouge - which I consider a "discount" carrier after my experience. My flight was booked months ago on Air Canada so I was surprised of not only the change to Rouge but a time change also. Good thing I checked in advance as the flight left earlier. The first eyebrow raising experience was when the pre-flight announcement indicated that our flying time was more than the gate-to-gate time. I only had about 2" from my knees to the seat back in front of me which made it impossible to access anything stowed under the seat in front of me. I was cold and I could see others were reaching for their jackets too to cover their laps and legs. I was surprised also at the lack of in-flight entertainment. I also felt the flight attendant's uniforms didn't look smart or professional. I would not choose to fly again on Air Canada Rouge & I am relating my experience to whomever will listen. I feel Air Canada has made a mistake in introducing these so-called cost-saving measures. I feel many customers will be lost to competitors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Flew from NAS-YYZ on flight 1833 and I can honestly say that this was the most uncomfortable flight and most disappointing in-flight experience that I have seen. Sat down in my seat and could had to sit at an angle for the whole flight because my knees would not fit in the seat pitch (and I am only 5'10!). There is no screen and no power source on these flights but they provided entertainment through iPads. Fortunately I had the most up-to- date Air Canada app so I could access the entertainment free of charge. Seat were beyond uncomfortable and the head flight attendant was rude beyond belief. I found it funny that she had to read the "scripted" relaxed announcements. I am an Altitude 50K Aeroplan member and have literally flown thousands of flights and I have never been so disappointed with the in-flight experience I had with Air Canada rouge. To anybody who wants anything near a comfortable flight: do NOT book a AC rouge flight. Book Westjet or a US-based airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

I flew from Montreal to Las Vegas in premium. Service was terrible and entertainment was even worse. If flight attendants make an announcement your Ipad freezes if the announcement is longer than 1 min you must restart the movie or show from the beginning. Very sad that Air Canada would attach their name to such poor service when people are so use to have great service on Air Canada.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Terrible experience seats are very small and crammed in. Pretty much same as Sunwing layout but seats are more uncomfortable. No TV screens you have to bring your own iPad apparently to access movies (and sit it on your lap or table tray - did not try this out but hear it did not work well). On way back to Toronto from Orlando (flight 1863 Sunday April 20th) there was a 10 hour flight delay due to mechanical problems. So instead of arriving home at 1pm we got home at midnight. I can understand weather delays or other emergency delays but this was ridiculous. The part they were missing was originally "a small thing that should be fixed in 30 mins" then that turned into another hour then another 2 hours then another 7 hours. I'm sure they knew at the start it would be a 10 hr delay - and had we been told we could have left airport and spent day at Universal Studios with our friends instead of hanging around airport. My hunch is that given the planes are older the delays are not unusual. One good thing: The staff were friendly. Overall the flights are way too expensive given the service provided and uncomfortable seats.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no