Air Canada rouge

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1171 reviews
3/10
No Skytrax Rating
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1/10

Air Canada rouge customer review

(Canada)

I am relatively tall and have just experienced the most uncomfortable flight in my (substantial) list of flights (over 50 years). In the interest of (literally) squeezing the last buck out of their aircraft's potential they have shortened (even further) the distance between seats making it impossible for me to withdraw my legs to sitting properly behind the seat ahead! Totally ridiculous whoever came up with this "brilliant" move must have been a height challenged individual.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

On March 2 2014 we flew back from Puerto Vallarta on Air Canada Rouge (flight A/C 1819). Was it a good experience? No. It was an awful experience. Rouge makes us see red. The seats in the plane were so crammed up that we felt that we were in a can of sardines One of us is 1 m 90 tall Consequently his knees were stuck in the seat in front of him with no way of stretching his legs. Many passengers with mobility issues had a hard time getting out of their seat (e.g: to go to the washroom). Rouge is a poor service and shame on Air Canada for offering it. It shows disrespect to the clientele. We’d rather pay more money to get a better service and have more space. We expect a better service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada rouge customer review

(Canada)

YYZ-MCO-YYZ. Family of 5 travelling in economy. On time departures both ways. Flight crew was very friendly and attentive (also much younger than the average AC flight crew which isn't necessarily a bad thing). Aircraft was an A319 in rouge livery. Pretty basic but clean and nice. The only catch is the IFE is Wifi-based so you have to have an IPhone or IPad with the AC app or you need to rent one in flight for $10. Fortunately they told us this before we departed so we were able to download the app.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air Canada rouge customer review

(Canada)

I took AC Rouge for a flight back from Las Vegas. Flight attendants were very young and inexperienced. Very poor service onboard one beverage service for a 5 hours flight (FA's having fun in the back of the plane for the rest of the time). No announcement from the captain. Very few iPads available. I'm a frequent traveller with AC I will avoid Rouge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada rouge customer review

(Canada)

After reviewing the webpage for Rouge I charged up my laptop and tablets to make use of the entertainment system on board that streams content to your device. For the flight to the destination the onboard system malfunctioned flight attendants were unable to make it work for any passengers. For the flight back home it was working however after trying to stream the content for 30 minutes on each of my devices I asked the flight attendants why it was not working and they replied that the service is for Apple customers only. Air Canada Rouge should specify that only Apple products will work with their systems. Seat pitch was uncomfortable in the A319. On the way to my destination attendants came only once with food and beverage service for a 4.5 hour flight. Also I was under the impression that Air Canada had to hire bilingual staff members where the only French that the flight attendants were able to speak was when they were reading the safety demonstration card and the landing card. They were not even able to provide accurate translations of the Captains announcements. Not impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

LAS-YUL on March 14. First impression is that legroom is very tight as compared to regular AC flight on a similar airplane so much that my legs hurt at the end of the 5hr trip (and I'm no big guy). Catering goes as always from front to rear and food is for purchase. If your seat is at the back of the plane good luck getting proper food you'll have to make do with chips and chocolate bars. I did not use the wi-fi flight entertainment system but others tried and were not able to get the feature working properly. Staff friendly but issues are not related to them. It just feels as if Air Canada has decided to cheap out as much as they can while still charging a premium.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada rouge customer review

(Canada)

AC 126 Edmonton to Toronto Mar 1. AC 1874 Toronto to Orlando Mar 1. AC 1875 Orlando to Toronto Mar 14. AC 175 Toronto to Edmonton Mar 14 2014. Air Canada Rouge is definitely not up to Air Canada standards! I fly AC on a weekly basis and took a trip down south with my family on AC rouge. It is not the AC that I am used to that is for sure. Bad seats no leg room and multiple delays on both legs 9 the trip. I am loyal AC customer but won't fly rouge again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Canada rouge customer review

(Canada)

Toronto to Montego Bay return. Cabin outdated and in need of serious attention. Inflight "entertainment" is wildly outdated. Good point: I travelled in business class and food was pretty good. Service a bit slow but at least we got fed. Overall average and definitely not worth the cost.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada rouge customer review

(Canada)

Second experience with Air Canada Rouge. AC 1871 MCO to YUL Feb 28 seat 3A on an Airbus A319. There was no premium class on this flight so all seats are available in the first 3 rows and no other perk than an extra 6 inches of leg room. Cannot use E-Upgrades certificate to get these seats only available for a fee of $30 unless you are lucky and these are the only seat available when you board. Plane was full. Take-off was aborted in the middle of the runway for a faulty alarm apparently we had to go back to gate. After several passengers asked for it one FA passed the water. FA had plastic smiles (not as genuine as my first flight) and seemed very tired. We landed about 90 min late from schedule. I find slim line seats to be uncomfortable after 30 minutes so this delay was not welcome. In addition I wanted to do some work on my computer but as the person in front of me decided to recline his seat I had no room to open the laptop and work on it. Level of service and comfort comparable to Allegiant who offers the flight to BTV for $111. Not at all comparable to AC Main Line service and comfort but price is the same. IMO comparable to lower class airline service like Ryan Air Allegiance Jet Blue at a premium.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air Canada rouge customer review

(Canada)

My first AC Rouge flight YYZ-LAS on a 767 in Premium Rouge. With all the griping previously posted here I was curious and apprehensive. Aside from the change in IFE (streaming vs VOD) the flight was very similar to AC mainline North American service. FA's pleasant and attentive breakfast nice on time arrival and departure. No complaints at all though I imagine those on the narrowbody service will be surprised by the seating configuration in Premium.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes