Air Canada rouge

Horrible. Paid for business class from Toronto to Las Vegas on April 13 2014 - no leg room / awful food / no wi-fi.

Flew non stop Rouge Flt. 1880 Jan 16 Toronto-Sarasota and return on Rouge Flt 1881 Apr. 5. Both flights were conducted in an efficient and professional manner. The new Rouge outfits worn by the youthful and polite flight attendants were jaunty and fun. Cafe service was good. The Economy seats were comfortable. The pitch at 29" is close but not something to obsess about. Hey the Rouge seat is wider at 18" than an Air Transat Economy seat at 16.5" I did not rent or bring an iPad on board so I cannot comment on the wi-fi entertainment offerings. The seasonal (winter) non stop Rouge service to Sarasota from Toronto is welcome and time saving as the rest of the year I have to make connections through Atlanta on Delta airlines or Charlotte on US Airways. Service on these airlines is also good but no better than Rouge. Rouge is a good airline & I wish it great success.

Flew 1851/1852 three times from Toronto to Vegas in March/April 2014. I thought Rouge was supposed to be a discount carrier but all 3 flights were over 1000 bucks. The seating is absolutely horrible - the worst I have seen in years and I have been a super elite traveler for the past 3 years. Wifi entertainment is extremely buggy on my iPad. Half the shows stop playing part way through and you can't even select individual songs from an album when listening to music - It always defaults to the first song in that album. The worst part about this whole experience is that not one time over the last 3 trips was the plane on schedule. The 2nd trip coming back to Toronto on the redeye flight was eventually cancelled at 3am keeping everyone waiting around the airport when it was known that the plane's broken windshield would not have been fixed that night. The next day was a nightmare the noon flight was delayed by 4hrs and they just couldn't manage the people waiting around very well. Put them on the next United flight out! But of course that means taking responsibility and taking care of the passengers something that Rouge and Air Canada seem incapable of doing lately. I have to say that the staff were friendly. I have been a loyal and frequent traveler with Air Canada for the past 9 years and I have to say that this is it for me. WestJet is in order of magnitudes better than Air Canada for their domestic coverage including US and I'm just hoping that they will bury this Rouge airline quick.

I travelled YYZ-SAN on April 1. The restrictive seat pitch on Air Canada Rouge A-319 is intolerable for a flight exceeding 5.5 hours. The operation of the flight was problematic. No reason or apology was offered for our 25-minute late arrival in San Diego. If it was due to adverse weather en route this must have been known to the flight crew prior to our departure from YYZ and appropriate measures taken. The flight was fully boarded and doors closed 10 minutes before scheduled departure time (6.05pm). Nonetheless the aircraft was held at the gate until 6.05pm and then started a lengthy taxi to the runway where it was delayed again to await two general aviation arrivals. For sheer professionalism I will travel by United next time.

I flew 1851 YYZ-LAS and 1852 LAS-YYZ recently and will never do it again! Old run down planes inexperienced flight attendants garbage in-flight entertainment system cramped seats and absolutely no legroom and I am of average height and weight. I fly this route fairly regularly and won't be flying Rouge again. It will be WestJet from now on or connections with United. Air Canada - putting Rouge on this route (as well as many others) was a very poor decision on your part and one that I hope you will re-visit. Until you do you've lost me as a customer.

Flew to Las Vegas over past weekend. Whole experience was beyond bad. Worst seating I have ever experienced. iPad did not work on inbound or outbound flights. Both flights gate attendants said at least 25 people had to check carry on bags did Air Canada not think or care that by cramming all those extra seats in the plane this might be an issue part of this issue of course is that that a checked for my wife and I adds another 100 dollars to the flight. I will never fly with them again will pay more for better airline.

March 29 - April 2 2014 Toronto to Las Vegas it was one of the worst experience that I have had flying the leg room is terrible no entertainment and no adjustable air flow it gets very warm inside the plane also the staff were not very friendly I am glad that I didn't upgrade to business class because that was not much better. I fly to Las Vegas and Los Angeles on business several times a year and would hope that Air Canada would at least give me a choice to fly Rouge or Air Canada. I will be looking to fly with another carrier this is taking Air Canada back 30 years. I have been a super elite member for several years and try to fly Air Canada as often as possible. I hope this venture for Air Canada will eventually fail.

I flew business class on Air Canada Rouge on 2nd April back from Las Vegas and this was my first time flying with Rouge. I am baffled that Air Canada has their name associated with Rouge. Not impressed at all. No TVs and the ipads that were provided worked for about 15 minutes until they had technical difficulties. The seats are not as comfortable as a regular Air Canada flight.

Flight 1873 Montreal-Orlando. March 28th departure April 4th return. Not worthy of Air Canada! Huge disappointment! Seats were extremely tight and I'm 5"3. My partner is 6"2 and were miserable. Air Canada Rouge is extremely cheap! No entertainment food claustrophobic! Choose other airline!

Montreal to Vegas on direct flight on A319. Simply put the legroom is beyond bad I am of average height when the person in front of me put back their seat it was hitting against my knees. To have to endure this for a 5.5 hour flight is a terrible experience. Flying back from Vegas on a 767 through Toronto and switched to an A320 which was not a rouge plane almost felt I was in 1st class. As far as the 767 plane no climate control constant draught. Overall a terrible experience. Out of curiosity found it was cheaper by about $200 to use another airline. Never will I fly on Rouge again unless they resolve the seating issue.