Aer Lingus

✅ Trip Verified | Our outbound flight was excellent with no issues and on 10 June for our return flight, I have one big issue and some niggles. For the whole flight, the cabin crew locked off one of the two available toilets. There was nothing wrong with it as the cabin and flight crew used it. Keeping a toilet exclusively for crew use is, in my view, unacceptable. The seat on the A330 is comfortable and I had the best 4 hours of continuous sleep I have ever had in the air. The food offering was, for me, poor except for the snack just after take off with the first drink service. It comprised a pack of five mini, savoury biscuits and a little tub of onion chutney to dip, both of which were delicious and very different from the nuts or pretzels others offer. On the outbound flight, we were offered the traditional juice or champagne prior to take off but no attempt was made to offer this on the inbound flight. The Asian-style beef at dinner had little of the Orient about it. I didn't try the dessert or either of the starters. IFE was available but very limited choice compared to many other carriers. Finally the complimentary wi-fi was somehow not available on this leg but you could pay. Outbound no problem a voucher was given shortly after boarding. Okay, quite a bit of whinging there, and apart from the very comfortable seat the only other positive was that despite delayed take off on both legs the plane arrive on time or a little early. I would certainly use them again for this route though as too few Manchester to the USA options are available.

✅ Trip Verified | We booked a ten-day tour of Ireland thru Trafalgar Tours. The tour started 19 May 2023. We wanted to arrive early and see some of Dublin before the tour started so we booked an Aer Lingus flight from Orlando Florida to Dublin on the 17th of May. Our flight was due to depart at 8:30 PM and arrive in Dublin at 9:30 AM on the 18th of May. (Aer Lingus Flt. 120). We were told that the incoming equipment had been delayed and that we would depart at 9:30 PM. The incoming aircraft arrived shortly after 9 PM followed by a fire truck! We were told we would depart at 10;30 then, 11:30. this went on till 2 AM on the 18th. They said the flight was canceled, but we would be boarded in the morning as soon as the aircraft was repaired. Imagine 300 people scrambling to get their checked luggage and make their way to the check in desk to get a hotel voucher (we found out that they booked the hotel rooms at 9:00 PM that night), madness. We got to the hotel at 4:30 AM. We had three hours sleep and returned to the airport to see if our plane had been repaired, it hadn't. we were told we would be boarding Aer Lingus flight 34 for Manchester, England at 5:45 PM. We arrived in Manchester at 7:20 AM on the 19th of May. Our connecting flight (Aer Lingus 3327) to Dublin did not leave till 5:45 PM that night. We arrived in Dublin at 6:40 PM. We arrived 33 hours late. We had paid for a hotel room in Dublin for the night of the 18 that we didn't get to use, and we missed the complete first day of our tour. We filed a claim with Aer Lingus for $ 600 each for me and my wife per EU rules. We also asked for $220 for the hotel room we had paid for, $174 for meals and $800 for the first day of the tour that we missed out on. They have offered us $147 in total compensation although they are responsible for our losses. Never again will I fly Aer Lingus or say a good word about them.

Not Verified | Had a connecting flight from Heathrow to Shannon. Flight was suddenly cancelled. I was told very rudely, you have 2 options, sit in the airport for 17 hours until tomorrow or move to Dublin. But you will then have to have a 3 hour bus journey to Shannon. What is so frustrating is this is a very regular occurrence, receive no apologies, then was made sit on the runway for 2+ hours without being able to purchase so much as a chocolate bar. I have been running from gate to gate like a headless chicken and have has no time to stop for some food. I'm starving. "No we cannot give you anything to eat/buy until we are in the air". Waited ages for flight then bus to take off, rushed again, no toilet on bus or time to run to shop. No where to charge phone to arrange a lift. 3 hour cold bus journey starved after that. Awful experience, will never fly Aer Lingus again. Obvious lies all the time, excuses for everything that were not even good ones. We got a free plastic glass of water from a 2 litre bottle and at no stage when people complained did anyone say 'Sorry'. Ryanair has become the new Aer Lingus and Aer Lingus the new Ryanair. Lots of extras costs to be as a result. Aer Lingus will regularly cancel Heathrow to Shannon on a Monday if the flight is not full to save them some $. Unethical!

Not Verified | I booked round-trip from Boston (BOS) to Amsterdam (AMS). Then I paid $500 extra to change to round-trip from Hartford (BDL) to Amsterdam (AMS) when Aer Lingus started flying out of BDL. Six hours before the flight, Aer Lingus cancelled BDL and had me fly out of BOS. I asked them to change the return flight to BOS since my car would be parked there. They said that would be another upcharge, which I refused. I requested a refund of the $500 since they didn't deliver what I paid for. They rejected the request. So on top of the $500, I had to buy an Amtrak ticket from Hartford to Boston to get my car and pay for two extra days of parking at BOS. This is unacceptable. I urge anyone considering Aer Lingus to reconsider.

✅ Trip Verified | On May 6 flight , I was flying in Business Class from Dublin to Boston. I had expected an exceptional level of service, comfort, and attention to detail. Regrettably, my experience fell far short of these expectations. when I received my meal onboard. To my dismay, I discovered a disturbing bug in one of the dishes. This discovery was not only highly unappetizing but also raised serious concerns about the hygiene and quality control standards. Such a glaring oversight in food preparation is simply unacceptable. What adds insult to injury is the complete lack of acknowledgment or apology from any representative of the airline. I was astounded by the disregard for customer satisfaction and the absence of any effort to rectify the situation or offer an explanation. The absence of an apology or any form of follow-up after such a distressing incident further compounds my disappointment.

✅ Trip Verified | Aer Lingus – Flight E1 178 on 4th June 2023. Dublin to London Heathrow. I shall start this review by firstly referring to the online booking experience. While the website is clear the added on fees such as seat selection and charges for baggage leave a bitter taste. I was livid to see that some passengers brought aboard bags larger than the one I paid to have in the hold based on the online information. Boarding was not efficient as there was no priority boarding for needy categories of passengers. Moreover the person checking & scanning the boarding pass did not even make eye contact and was using her mobile phone with one hand while scanning boarding passes with the other! This is unprofessional and something I have not seen before! Most of the cabin crew had a low profile with the exception of one very hard working lady who went above and beyond to assist and elderly couple. It was nice that some announcements were made in the Irish language as well as in English. The flight arrived ahead of schedule and disembarkation was efficient but again cabin crew other than the same hard working lady were invisible. The flight was operated by an A320 neo. This was ideal for such a short but very busy flight. The captain made clear announcements and safety was taken seriously. I would use Aer Lingus again but have concerns over the baggage fees.

✅ Trip Verified | They didn’t put our golf clubs on our flight on both legs to and from Edinburgh to Dublin. They lied and said they were on the flights when asked. We watched them unload them. We took photos of this. We had AirTags in our bags and were able to track. They constantly lied to us about them looking for them. They make you fill out a report and you never hear from them again. Through a third party we were able to have our clubs picked up, without the airline even knowing. The customer service staff is ignorant and unhelpful. Very unprofessional all the way the senior person who just couldn’t be bothered and didn’t care. There were 8 of us and this happened to 7 of 8. Worst flying experience. Everyone we spoke to in Edinburgh said this was a regular occurrence with this airline. If we didn’t have the AirTags we would have been out our clubs. Find another option, this airline is horrible.

✅ Trip Verified | My flight was delayed by 3 hours which made me miss my bus home which is 4 hours from Dublin. I then had to wait an hour after arriving in Dublin to get another bus that wasn’t even going to my home, it stopped 40 mins away so I had to arrange for someone to pick me up from there. I’m very disappointed with there service and have never been as stressed in my life and I didn’t think I was going to make it home.

✅ Trip Verified | Our flight from Chicago to Dublin was delayed and our connecting flight to Zürich did not wait in Dublin. No big deal, we thought. Usually airlines would route us to the final destination without much fuss. Not the case with aer Lingus. Aer Lingus doesn’t have relationship with most major airlines. So you are presented with very limited choices. Our best case alternative routing presented was over 12 hours of delay from the original time. We even asked for a direct connection the next day but they didn’t have flights to Zürich on Sunday. So the next flight was two days away. We took the alternate route they provided. We were not provided any compensation or voucher. We had to take the checked bags out at Ireland and go through immigration to get the rebooking done and had to check in afresh again. They provided boarding passes only until Amsterdam and not to the final destination Zürich. The baggage tag was also to Amsterdam. I raised concern over that. The agent said we should collect our bags again at Amsterdam and recheck and collect boarding passes at Amsterdam at KLM counter. The flight to Amsterdam was delayed by two hours. When we reached Amsterdam, we had to go through immigration and collect the bags again. We did that and when we went to check in the bags, we were told that their system doesn’t show that we paid for the bags and we have to pay again. We paid for 30 kg check in bags. Due to Aer Lingus's fault, we now have to pay again for the baggage (55 euro) and an excess baggage fee of 75 euro. Not only that, we had to visit six different counters to get this issue resolved. We spent well over four hours going from counter to counter with kids and bags. Klm staff asked us to pay them and seek reimbursement from aer lingus. When we contacted aer Lingus via them WhatsApp business account, they asked to register a case at their website and provided a link. After filling out all the details meticulously, the form crashes with a server error. Wow. Please don’t ruin your trip / vacation flying Aer Lingus.

✅ Trip Verified | Amazing customer service at the gate. I missed my original flight though my own error and the gentleman at the gate couldn’t have been nicer put me on the next flight to London with no hesitation and no judgement. I’m so appreciative to have been treated this way. Thank you Aer Lingus.