✅ Trip Verified
| I have flown Aer Lingus 6 times this month after deciding to take advantage of their non-stop flight from Hartford to Dublin. The convenience is great, and Dublin is an ideal airport for connections. I fly over 150,000 miles per year, and have experienced all of the major airlines. I am shocked to see Aer Lingus highly rated. This airline quality on all 6 of my flights this month was below all of the major airlines and on-par with lower tier airlines like Air Europa. Even though I had a 3 hour layover in Dublin, they lost my luggage. The customer service related to lost luggage was the worst I have seen, and the staff immediately came out and said "don't expect to see your luggage this trip". They could not provide any information, and simply seemed not to care. The seats are extremely uncomfortable on the transatlantic flight. The 757 is old, and the seats extremely hard. It is an extreme problem being a vegetarian on this airline. The vegetarian option is horrible, and I have had the same meal for my flights and snacks. The website is the worst I have used. They do not allow you to change seats online. I broke a rib, and wanted to change to an aisle seat, but this could not be done. I was told to talk to people at the gate, and it could not be done at that point. Frequent Flyer program is horrible. I have flown 6 times across the Atlantic in the psat 2 months, and I am no where near Silver. Their program is much worse than competitors. No drinks, water or coffee are provided on the Inter-Europe flights. Asking for a cup of coffee during the trans Atlantic flight is like asking the flight attendant to move to first class. Service is below the standard on other airlines. Dublin is ideal for transfers. Able to clear customs prior to the trip. No Wifi (even for purchase on long haul flights). Charge for everything (even water and coffee) While I love the convenience, the negatives have me looking again for another airlines.