Aer Lingus

Not Verified | This was a short flight, but a very meaningful one because we were leaving relatives in Dublin and going to meet relatives for the first time in Frankfurt after searching for over 54 years. I was a nervous wreck because I hate flying. It scares me to death yet I keep doing it. This flight was pleasant upon boarding so we were off to a good start. I had my usual, initial fear on takeoff, but the flight attendants were absolutely amazing throughout the flight from beginning to end. The seats were full and comfortable with a rounded headrest that was amazingly soft. The cost was great (points) the flight attendants were superb, and there was legroom and comfortable seating. What more could you ask for? Thank you Aer Lingus, we will definitely fly you again. Madeleine and Hunter from Maryland in the United States.

Not Verified | Unbelievable service, they lost one of our bags. Cannot get any help from online service or staff at airport. We arrived on the 17th and have finally heard that our bag was now at the Cleveland airport since Monday. Cannot get anyone on the line to get a delivery. This was good news to get Aer Lingus to Cleveland with direct service to Dublin. Unfortunately, we now know that they are a 3rd tier airline that continues to disappoint.

✅ Trip Verified | Aer Lingus lost the baggage for an entire tour group! And they have done absolutely nothing to help facilitate finding the luggage and getting it to us. My bag has a locator tag in it. I’ve told them where it is. They still can’t find it! They have managed to ruin a vacation for 17 people. Bags have been missing for 3 days! Customer service is rude and keeps passing us off from one person to the next. I’ve been traveling for quite a few years, and never have I experienced such horrible airline service. They’ve lost 17 customers and they clearly do not care!

✅ Trip Verified | Absolutely dreadful! I made the mistake of saying I was too hot, the plane was very very hot, was given some water and the air hostess then said she wanted me to see a medic, pilot came to see me and said he was happy to fly me home but air hostess decided she wasn’t happy. I was asked to go to the back of the plane to get some fresh air and see a medic, no medic boarded the plane and whilst I’m sitting there quietly the air hostess appeared with my bags and took them off the plane, I was then told to leave the plane and someone from Aer Lingus would meet me. I was dumped at a doorway and told to find my way to arrivals! Lucky for me a member of Dublin Airport staff took pity on me and assisted. I then discovered that the air hostess had not actually put my kindle paper white back in my bag and even though there was no passenger in the seat next to me, my kindle was never found. Medics were I later found out told to stand down as were no longer needed (so much for passenger care) and the desk when I finally got there was closed. A lovely man called Paul did his best to help me but ultimately I had to find somewhere to spend the night and then had to book a flight with Ryanair the following morning to get home as I should have been at work and could not get home with Aer Lingus. As none of this was my fault I asked for my money back as not only had I paid for a flight that I was not given I’d even paid to upgrade my seat that I wasn’t allowed to use. I have been told I’m not entitled to a refund even though Aer Lingus have taken money for a service they have failed to provide.

Not Verified | Mediocre experience. First the good: the plane left and arrived on time and they did not loose my luggage. Now the bad: the temperature was frosty, at least in my section of the plane, which was the very first row of economy, so much that I was freezing with 2 blankets on me, and it was the same for the person next to me. The seats are narrow and very hard. There was no entertainment, no screens and no movies, zilch. In theory, you could use their WIFI to watch something on your laptop, but the WIFI did not work. Most transatlantic flights offer free wine but not this one. An annoying detail: the attendant insist you keep your window cover closed, even if there is light out, this was around 6 pm, yet the neon lights are on all the time in the attendant's station. The meals are very small portions. The attendants seemed distracted, I had to ask 3 different people for a morning beverage and wait 20 minutes before getting it. All in all, I would not advise to fly with them.

✅ Trip Verified | I booked a ticket with Aer Lingus for my first trip from Athens to Boston via Dublin with a layover. The cost was $800. On Flight EI 441 from Athens to Dublin, with a 12:55 Greek time departure, we experienced a one-hour delay and departed around 14:00 Greek time. After about 4 hours of flight, we reached Dublin airport. Despite assurances from the flight crew, we were informed that we missed the Boston flight. The staff's behavior was rude, and they provided false information. They booked me for a flight the next day from Shannon, not Dublin, with a layover in New York. Other passengers faced similar issues. After hours of lies, a staff came to our aid and admitted there were no rooms reserved for us near Shannon. Eventually, rooms were found, but the experience was disheartening. The following day, my Shannon to JFK flight went well, but the JFK to Boston flight with DELTA was delayed by an hour. I arrived in Boston on August 25th at 20:15, missing my original arrival time of August 24th at 18:50. To add to the trouble, Aer Lingus lost my suitcase.

✅ Trip Verified | It isn’t much better than Ryanair. My tray table was dirty but my tray table on Ryanair was clean. And I prefer Ryanair cabin crew as they were really nice. But on Aer Lingus they weren’t that nice. The only reason we fly with them is because Ryanair messed up our booking (I wrote a review on that) and that they don’t operate that route.

✅ Trip Verified | Aer Lingus was almost 2 hours late into Heathrow which caused all 5 of my family members to miss our United Airlines connecting flight home. Our flight was 100 feet off the ground from landing at Heathrow and then suddenly took off and we circled for over an hour. We were already 30 minutes late taking off. The crew did nothing to help those with connecting flights get off the plane first. Aer Lingus customer service at the airport was going to rebook us and pay for the new flights but couldn't find any flights for 2 days. The service rep at the airport recommended we book our own flights if we could find any and send in for compensation so that's what we did. She implied we should get some kind of compensation for the flight, hotels and other expenses. We had to stay the night in Heathrow and booked our own flights out the next day. When we submitted everything for compensation they denied everything. I tried 3 times to get them to cover at least a portion of our expenses but they did nothing. also, you cannot talk to customer service, everything is thru email. I have had several flight disruptions over the years and have never had an airline not compensate us for something. This was the worse flight disruption I've ever experienced and cost us over $10,000 to get back home. Aer Lingus kept throwing some flight regulations at us on why they don't have to

✅ Trip Verified | On 20th August 2023, I flew with Aer Lingus from Cork to London Heathrow on a very busy Sunday evening. The check-in agent was very helpful and friendly! My bag had suffered damage at Heathrow a few day earlier and the agent at Cork Airport was very informative and supportive and told me how to make a complaint. Boarding was orderly and efficient and the cabin crew on this short flight of just under one hour were not only professional but very good representatives of their airline and indeed country. I saw several people with children and an elderly gentleman being assisted unprompted by the cabin crew. Disembarkation was quick and the luggage arrived promptly too. My only gripe is the high cost of this flight in relation to the distance flown. The A320 is perfect for this short route, it was clean and in good order.

✅ Trip Verified | On the morning of 18th August 2023, I flew with Aer Lingus from Heathrow terminal two to Dublin. I had to leave home very early for the check-in as this flight departed at 640am. The queue for check-in and bag drop off was very poorly managed from a range of perspectives and created a very poor first impression of the airline. Firstly, there was a visible disagreement between 2 uniformed staff members. A member of staff was unable to use a computer and had to call one of her colleagues for help. This employee was not only unable to use the computer but was unnecessarily abrupt with customers and contradicted herself in the instructions she barked out. She could see one of the bag-drop machines was broken and sent 2 young people and an elderly couple to the machine in question and then ignorantly shouted at the elderly couple when they told her for the second time that the machine was broken. When I used a self-drop off machine, I was rudely spoken to by a man. Passengers ended up helping each other as the staff were of no help. Boarding was functional but not well organised. On this busy flight the staff were almost invisible. When the aircraft arrived into Dublin there was a delay as another aircraft was at the gate. The positive side is that the flight was punctual. Aer Lingus need to make sure that their Heathrow staff have some training in how to speak to customers in a civil manner.