Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1028 reviews
5/10
4 star Skytrax Rating
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9/10

Aer Lingus customer review

(Ireland)

DUB-LGW-DUB. Single class flight. Online check in easy as usual. SMS to remind me of my flight details a helpful new addition. New Terminal 2 a huge improvement on the old Dublin terminal. Security swift on the early morning rush. Gold Circle Lounge a huge improvement on the old one. Good choice of snacks and food. Flight left on time and efficient boarding with alot of connecting passengers from the US. Cabin Crew friendly and efficient. LGW easy exit but need to remember to have boarding pass ready to avoid passport control on fast domestic / ROI exit. Returning that evening long and inefficient on the queues if a lady is being searched on the opposite side of the X- ray why not call through the 8 gents waiting to go through. LGW should be excellent when finished but inefficient security a problem. Delay on flight on return but efficient boarding and flight. Again the crew were excellent. Arrival into Dublin excellent and to my car within 10 mins of getting off of the plane. Will use again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Ireland)

JFK-Dublin. Business Class. Return leg of previous review. Efficient boarding at JFK for what was a very full flight. Great Cabin crew who did a nice meal service that wasn't too rushed but not too lengthy either giving passengers who to get some sleep the opportunity. Good Cabin Crew presence throughout the night and they certainly kept the galley noise to a minimum which was much appreciated. Slept well for 4 hrs straight and crew served a very tasty breakfast an hour out of Dublin. Priority bags out very quickly for Dublin anyway and customs a breeze. Can't fault Aer Lingus on this flight they seem to be getting the balance just right on the LCC model. Business Class fares very competitive on this route.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Aer Lingus customer review

(Ireland)

Dub-Orlando. What a poor effort by Aer Lingus. Entertainment systems on flights over and back kept breaking down so whole system had to keep getting rebooted. Kids were served one drink the whole flight then tea or coffee 45 mins before landing.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Aer Lingus customer review

(Australia)

LHR-BFS-LHR. Arrived at check-in and found a queue that stretched all the way back to Zone A (the entire length of the check-in hall). After some time waiting I and another passenger in fear of missing the bag drop cutoff for our flight left our positions and went to in search of somebody from Aer Lingus at the check-in desks. It was then a race for our flight. Narrow claustrophobic corridors and even narrower aerobridges. EI I suppose can't be held totally responsible for the terminal area assigned them by BAA or probably even the number of counters they can open but I think they could have been a little more pro-active in providing a queue host rather than wait to be prompted by waiting pax in the queue. On the return check in at BFS was smooth no queues at -90mins and despite late arrival of the inbound aircraft we left only 5 mins late. On board both flights were unspectacular and the crew polite and efficient. Although I miss the days when EI was a full-service airline and a member of oneworld they have carried off their transition to a LC carrier successfully. Their website and all rules are simple and clear and there is no ambiguity. If you want extras you pay for them and you get them if not you don't. Simple. We wanted transportation from A to B with one bag which we made sure was under 20kg followed their rules and that's what we got. Easy.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aer Lingus customer review

(Ireland)

DUB-JFK in Business class. Very impressed with all aspects of the flight. New Gold Circle lounge in Dublin's Terminal 2 is a real improvement on the old lounges. Cabin Crew just first class very friendly and efficient and nothing was too much trouble. With US pre-clearance in Dublin I'm surprised more people aren't using Dublin as a hub for transatlantic flights as the new Terminal is a breeze to get through.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Ireland)

DUB-TLS-DUB. Flight out was on time but return delayed by 2 hrs because of technical difficulties on an earlier leg. Both flights were very pleasant and cabin crew friendly and attentive. The problems with recent giant carry-ons seem to have abated but if you are in row 1 you will not have access to the overhead lockers because they are used for flight equipment and crew bags. A bit on the pricey side but all in all a positive experience.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(Ireland)

DUB-MAL. Flew to Malaga recently and overall very good service. Plane was an A330 so we had IFE which was good. Plane seemed new and was very clean. The only negative is that they charge €5 for a set of ear phones to use with the IFE. However any normal ones will work so it's fine. I fly Aer Lingus and have always found them safe and reliable.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Aer Lingus customer review

(Morocco)

BRU-DUB-BRU. Flights were full on both ways and since it is a LCC service on European routes completely uneventful. They exaggerate their selling experience onboard which seems like you are in the middle of a snack- bar/shopping mall: the aisle got too busy with attendants moving about with their trollies. A bit annoying when you want to relax. However I do like the Irishness of the experience with the welcoming words in Gaelic and the green/shamrock colours everywhere. It gave me Ireland before landing in Ireland. And the flight attendants were very courteous and worked hard.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Aer Lingus customer review

(United Kingdom)

Great flights Gatwick-Malaga-Gatwick; no hassle except Aer Lingus check-in has moved from Zone B at LGW but it wasn't reflected on my booking confirmation.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aer Lingus customer review

(United Kingdom)

Smiling and professional service punctuality comfortable seats with seat allocation without paying extra like all low costs! I had left my ipod on the plane was recovered by staff and mailed back to me in less than a week. Thanks a lot Aer lingus.
Seat TypeEconomy Class
Value For Money 12345
yes