Aer Lingus

NOC-LGW with elderly infirm passenger. Friendly service from Aer Lingus at Knock Airport. They arranged a wheelchair there and then for us (normally have to warn them 48 hours prior) and got us to the plane. After nightmare journeys with Ryanair (never again) to Ireland in the past treating their passengers like animals this was much appreciated.

Gatwick to Malaga. Excellent flight no delays comfy leather seats 32 inch seat pitch in economy compared to Thomson and Easyjet and it was a cheaper fare. Cabin crew attentive. After inflight sales they advised passengers to use call button if anything was required.

Boston-Shannon-Boston. Plenty of leg room entertainment screens wonderful cabin crew helpful and attentive first bag checked is free. All entertainment free and they feed you as well.

London Gatwick-Dublin-New York Boston-Dublin-London Gatwick. New A330 on US routes excellent entertainment onboard and good food. Very kind cabin staff. We arrived at Boston airport and our flight to Shannon was delayed for 2 hours so we could not catch the flight from Shannon to London. Aer Lingus staff rebooked our flights from Boston to London via Dublin. The US immigration clearance in Dublin instead of the USA airports were also great.

BOS-SNN return. The outgoing flight was OK. I recently had a knee replacement and paid extra for roomier seats. The first set of seats were against the bulkhead and I found I had less room than if I had been in a regular seat where I could stretch my legs out. I did not get the same seats on the return and sat with my wife and daughter in the middle of the plane. I noticed that there was much more room. The food was good in both directions. Cabin staff were pleasant and attentive.

Have flown return from ORK to ACE ORK to BCN and ORK to LHR in the past two months on A320. Ground service in Cork can be inconsistent. I was impressed by cabin crew and service provided with a smile. Aer Lingus provide a far superior experience than Ryanair.

DUB-AMS. Breezy check-in through new T2 in DUB new plane flight on time and non-eventful.

DUB-ORD-DUB. Regular traveller on this route and have noticed a steep rise in average fares in the past number of months with no enhancement of service offering. A330s used on USA routes excellent; fantastic personal entertainment systems and comfortable seating however cabin crew are still very inconsistent either helpful and polite or arrogant surly and stroppy. There seems to be no middle ground! Meals and snacks are tasty but very basic and small and there is a charge for alcoholic drinks and newspapers onboard which is very petty on a long- haul flight. Aer Lingus is a quality reliable product and a much better option for transatlantic flights than US-based carriers. The new hub at Dublin Terminal 2 is a fantastic building and represents an excellent transfer/connections facility.

DUB-FCO and LIN-DUB. LIN-DUB delayed by inconsiderate passengers bringing huge bags on board as carry on luggage and by ineptitude of LINstaff. Aer Lingus needs to get a grip of this. Delayed half an hour as people could not seat themselves as people tried to cram bags that would not fit into overhead cabins.

DUB-BHX-DUB. Early morning flight to Birmingham using the new T2 fantastic building and a great service from EI ground crew. Outbound crew good but not anywhere near the Aer Lingus standard. Onboard service was standard on UK bound services. Return flight that night a disgrace. Cabin crew varied some friendly some not so friendly. They were however all extremely unprofessional messed about with the announcements joked with each other during the safety demonstration and during the inflight service.