✅ Trip Verified
| Toronto to London via Dublin. Tried to change my ticket the morning before my flight (added an extra 3 hours of layover). I managed to change it back thankfully. Delayed on the runway for an hour in Dublin, lost my checked bags. Customer service was useless, I had to call in 2 or 3 times a day until my bags were returned to have them fix the descriptions of the missing bags (completely lacked any form of common sense - listed all my bags as golf bag at one point?). Finally delivered all my bags three days later, and broke my expensive hiking backpack. I submitted my receipts a month ago and I have heard nothing from customer service about my reimbursement for interim expenses & backpack repairs (have ignored four emails now, I've only been able to make one phone call due to the time difference & international calling fees) Losing all my luggage & struggling with customer service to get it back completely ruined my trip. With so much of my gear & hiking bag missing, I wasn't able to do most of the excursions I had planned, and had to spend a good deal of time waiting around for my bags to be delivered. I understand that everyone is human, and mistakes happen during busy travel seasons, but this is over the top. I asked for the fee I paid to check my bag back (as well as reimbursement for the perishable goods that expired while my bags were missing), and they declined that as well as any other remedial gesture for their lack of competency. I went with Aer Lingus because the ticket was a little less expensive, and I don't mind a layover, but I know to never fly with this airline. It's not worth the $50 saved. Total mess.