Aer Lingus

BRU-DUB-BRU. Flights were full on both ways and since it is a LCC service on European routes completely uneventful. They exaggerate their selling experience onboard which seems like you are in the middle of a snack- bar/shopping mall: the aisle got too busy with attendants moving about with their trollies. A bit annoying when you want to relax. However I do like the Irishness of the experience with the welcoming words in Gaelic and the green/shamrock colours everywhere. It gave me Ireland before landing in Ireland. And the flight attendants were very courteous and worked hard.

Great flights Gatwick-Malaga-Gatwick; no hassle except Aer Lingus check-in has moved from Zone B at LGW but it wasn't reflected on my booking confirmation.

Smiling and professional service punctuality comfortable seats with seat allocation without paying extra like all low costs! I had left my ipod on the plane was recovered by staff and mailed back to me in less than a week. Thanks a lot Aer lingus.

DUB-FCO MXP-DUB. Switched from Tues-Mon to avoid the stirke which never took place. No charge for the change which was nice. Both flights good usual professionalism from staff. Got back to find they had finally refunded me for a flight I didn't take because of the snow. They were not obliged to but they did which was nice. Certainly preferable to their main competitor!

Aer Lingus regional (operated by Aer Arann) Birmingham to Shannon. Outward flight delayed 2 hours due to technical fault - information was very poor and we were just left waiting. ATR-72 appeared old but still presentable. Flight was smooth until the descent which was extremely bumpy. Shannon to Manchester 0700 scheduled was delayed 40 minutes due to cabin crew being delayed on the previous days flight and by law are entitled to 12 hours rest. Aircraft of high standard soft leather seats top class service overall and apologies from pilot and cabin crew for the delays.

ORD-DUB. Not the best international flight but cabin crew very friendly. We had an elderly passenger become very ill and they tended her with great professionalism and kindness. Planes a bit tired but the overall experience for the price was above average.

I booked and paid for LAX-Shannon round-trip. Arriving at LAX on Friday they had screwed up my booking and made me fly standby. Their next flight wasn't until Monday so if I didn't get on the plane my vacation would be severely disrupted. Their counter person said he would try to help. He then vanished from the counter not to be seen again when I (thankfully) was boarding the plane. No word of apology from him or anyone else at Aer Lingus. Completely unprofessional.

Malaga to Gatwick. Have flown the route a couple of times with Aer Lingus and I think they compare favourably with Easyjet. The plane was clean crew friendly and legroom was greater. One problem though. I had paid for 2 seats but my partner was unable to fly so I had an empty seat next to me. I was asked to give it up so that a father could sit with his young son. This I agreed to do but pointed out to the stewardess that I had in fact paid for the empty seat. "No problem" says she "I'll organise a refund for the unused seat". She took all the details but I heard nothing. When I contacted customer service (a feat in itself) to follow up I was offered £5 which after several emails was increased to £27.93 when I had paid over £100. I was told that cabin crew have no authority to offer refunds. Certainly won't be prepared to offer my seat again.

LHR-BFS-LHR - first time I have flown Aer Lingus since they adopted the low cost model. The only difference between then and now is a lack of business class cabin and food and drink is not free. Still a good experience. Relatively new A320s on this route and a price comparable to EasyJet who serve BFS from LTN. Staff friendly seat pitch adequate and food and drink on sale.

Chicago-Dublin-Manchester. New A330 good legroom and decent recline. Friendly check-in staff at Chicago O'Hare and cabin staff decent food. Choice in the entertainment system could have been better. Expected free alcoholic drinks on long haul flights but charged for. Baggage handled well. Dublin airport is good - shopping food space etc and immigration staff very helpful.