Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 801 reviews
6/10
4 star Skytrax Rating
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1/10

"My flight was cancelled"

(United States)

Trip Verified | My flight was cancelled for some reason; the airline didn’t even had the courtesy or system in place to notify the customers. I came to know when I tried to go through airport security as they couldn’t locate the flight. The airline company sent no email, text message or updated the information online so that customers are aware. I was put on a flight 25 hours later. I missed my work and had to figure out my myself the place to stay in the interim. I had to pay out of my pocket for the stay. When I called customer service they refused to help. The online customer service refused to help or compensate for cancellation as well. Now I wonder why would anyone with sane mind ever use such irresponsible airline company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to New York via Dublin
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service has been absolutely appalling"

(United Kingdom)

Not Verified | After months of sending emails and requests I finally received an Aer Lingus voucher for a flight cancelled in May. It now transpires that I cannot even use this voucher to pay for an outstanding balance on changing flight dates with Aer Lingus. Customer service has been absolutely appalling throughout.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Dublin
Date FlownMarch 2020
Value For Money 12345
no
3/10

"flight could have been much better"

(Ireland)

Not Verified | The cabin crew were polite although not so attentive. Before takeoff, they went through the safety procedure talk although it wasn’t very clear and from where I was sitting I couldn’t really see what they were demonstrating. Some other passenger was wearing headphones while takeoff and was sleeping. They were told to take them out but as they were sleeping they didn’t hear and the crew member didn’t even look to see if they did it. A bumpy landing in Dusseldorf. I love the livery but this flight could have been much better. Also, the drinks service was too late and I didn’t have time to finish my drink.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Dusseldorf
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no in-flight service whatsoever"

(United Kingdom)

Not Verified | We flew from Belfast to Edinburgh and return on Aer Lingus Regional, operated by Stobart Air. On the plus side both flights were both on time. On the negative side the fares were expensive compared to a competitor or the route, although we liked the convenience of flying from Belfast City so were prepared to pay a premium. Also, we had paid for a checked bag as our cabin sized bag was too large for Aer Lingus Regional’s tiny cabin baggage allowance. However, when boarding many other passengers were allowed to bring on all sorts of larger cabin luggage on board with nothing said by the ground staff or cabin crew. The cabin crew, while polite, just went through the motions, there was no in-flight service whatsoever which was disappointing as there was nothing open in the airport prior to boarding. The crew blamed Covid-19 regulations, but other airlines are managing to offer a service.
AircraftATR72-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelfast City to Edinburgh
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a splendid representative"

(Ireland)

Not Verified | A big shout out to Margaret who was working on the Aer Lingus ticket desk on friday last 28th August. You dealt with my sister Debrah who was flying to Boston that day. We had a race against time to get extra paperwork. The code of conduct, customer service, empathy, understanding and compassion were second to none. I always knew Aer Lingus were known to treat their customers with care and thats exactly what you did, you proved that right. Aer Lingus this lady is a splendid representative of your company and she should win employee of the year.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Boston
Date FlownAugust 2020
Ground Service 12345
Value For Money 12345
yes
1/10

"haven't tried to get in touch or respond"

(United Kingdom)

Not Verified | Booked flights from Birmingham to Dublin, Aer Lingus rescheduled the flights from Heathrow instead, a month on and they haven't tried to get in touch or respond to my request for refund. They're coasting along on government grants and ignoring their customers completely. Disgusting.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Dublin
Date FlownJune 2020
Value For Money 12345
no
3/10

"a mediocre airline"

(United States)

Not Verified | Aer Lingus is a mediocre airline. The economy class seats are old and could use some refurbishments on the A330. Also, the seat is tight and there is very little room to have a good sleep. The food was mediocre. The IFE had a decent selection of American content with the majority being Irish shows. The in-seat universal power had hard time holding an iPhone charger. This issue was brought to the cabin crew by many passengers but the only response I got was that the old A330s had so much wear and tear that the outlets didn't work.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWashington to Dublin
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the person hung up on me"

(United Kingdom)

Not Verified | I applied for a voucher because my flight was cancelled due to corona-virus, I received an email to say they had received my voucher request on 23/03/20. I have made two phone calls to Aer lingus the first one said they would escalate my request. In my second call they said they had no record of my earlier (two weeks previous) escalation. I was given an escalation number and I asked if nearly four months of waiting is long enough, the person hung up on me after getting through and her putting me on hold took about forty five minutes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Shannon
Date FlownApril 2020
Value For Money 12345
no
2/10

"I can not wait to move my money elsewhere"

(United Kingdom)

Not Verified | So so bad. Customer service is so poor it feels an intentional act to make you give up. You get through to a call centre somewhere in the Americas where the line is so faint and scratchy that communication is hard, compounded by staff who do not speak English as their first language and mistakes are made frequently. Their website is almost not worth having or using as it's so unstable, unreliable and random that you can not trust it at all. I've even tried contacting their head office but they just ignore you. I've only used Aer Lingus out of necessity in lock down and I will move my weekly commutes back to Easyjet or anyone else as soon as possible - I can not wait to move my money elsewhere.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBelfast to London
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Waiting for voucher refund"

(Ireland)

Trip Verified | Waiting since 24th March for voucher refund, after a lot off emails they said it was emailed to me approx end off May but I never received the voucher. Since then no response to my emails and customer service is a disgrace. My rating is based on customer service only.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Izmir
Date FlownJuly 2019
Value For Money 12345
yes