Aer Lingus

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
5/10
4 star Skytrax Rating
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1/10

"aircraft that is in horrific condition"

(Ireland)

Trip Verified | Flew on EI-EIL, an old aircraft that is in horrific condition. Seats broken, inflight entertainment broken, no Wi-Fi, no charging facilities. Aircraft shouldn’t be in operation.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Orlando
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"doesn't care about clients"

(Ireland)

Trip Verified | My girlfriend and I had a 9 hours flight without TV and WiFi. The food on board was ok with the meal they served but after the meal you can order only crisps, for 9 hours. Insane that they pretend you should have only a meal and crisps, if you want a sandwich you can get after 6 hours. The cabin crew was ok, on board nothing works. Looks like Aer Lingus doesn't care about clients.
Aircraft300/330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Miami
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

“cabin crew exceeded all expectations”

(United Kingdom)

Not Verified | The check-in staff at Manchester gave me incorrect information regarding my baggage. I was told it had been checked-in to Phoenix but that it was necessary for me to retrieve it in Chicago and place it on another conveyor belt. This was NOT true. My baggage went directly to Phoenix, but it caused me a lot of unnecessary anxiety. Having said that, the cabin crew exceeded all expectations. They were the friendliest, kindest and most helpful cabin crew I have ever flown with. This makes a huge difference. Thank you Aer Lingus.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Phoenix via Chicago
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst airline I have flown on"

(United Kingdom)

Trip Verified | Aer Lingus is the worst airline I have flown on. They cancelled a flight to Manchester at midnight and abandoned more than 140 passengers at Barbados airport with no help to find transport or hotel rooms. There were no Aer Lingus staff on the ground and the flight crew and Captain vanished and went to a nearby hotel. The same thing happened the following night when the second flight was cancelled at 10pm. The passengers were treated with contempt. Since then it has been impossible to get any help. The overseas Contact Centre is diabolical. They say they are unable to handle complaints and can't contact anyone senior at Aer Lingus or even the Customer Relations team because they "have no phone numbers for them," This airline gives a bad name to the whole industry and is a disgrace to Ireland as a country.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarbados to Manchester
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"To say it was rude was an understatement"

(United Kingdom)

Trip Verified | BHX-BHD-BHX (7 Oct - 9 Oct) Check-in counter at Birmingham Airport was quite friendly and jolly and appeared happy to speak to customers. My luggage including my friend’s were lumped into one since I had a 23kg baggage allowance. Flying back from Belfast to Birmingham on EI3646 on the 9th of October, however was the complete opposite. This review is not entirely about the baggage but the appalling attitude of the woman behind the check-in desk. I have now flown over 59 airlines in total from 5 star airlines to 2 stars and over a hundred airports around the world from a small airport in Dunedin in New Zealand to the likes of Heathrow and Changi in Singapore, but the attitude of the check-in agent for Aer Lingus at BHD is something that I haven’t encountered anywhere. I’m also a BA Silver Executive Club member (nearly gold now). To say it was rude was an understatement. She treated us like we haven’t flown before. My mate and I were trying to explain that at BHX, they’d let us combine our check-in baggage, but this woman won’t let us and she was argumentative. It looked like her other colleague felt embarrassed in her behalf. She was not a good representative of the airline. It added to our frustration that the flights were delayed out of Belfast. I was lucky that I have got a Dragon Pass Premier and able to use the lounge.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBelfast to Birmingham
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“The airline is absolutely terrible”

(United States)

Trip Verified | The airline is absolutely terrible. Our flight was canceled because the engine was broken and we were given no other option than to fly into a different city and take busses. Everyone was rude and we were treated very poorly. The planes were disgusting, the food wasn't edible, the seats were tiny, the planes are clearly not well maintained and everything was broken. I know the flights are cheap, but you may be taking a bus and traveling overnight unexpectedly. I suggest paying a little more to not have to be treated like a ticket instead of a person.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDublin to Philadelphia
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Excellent service from the cabin crew"

(United Kingdom)

Not Verified | Flew Manchester/Belfast/Manchester. Both flights were on time and indeed early. Excellent service from the cabin crew for such a short flight. Drinks available both ways. Smooth disembarkation.
AircraftATR72
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Belfast
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"don't check any bags"

(United States)

Trip Verified | The service onboard and the flights themselves were ok, but the circus before and after were criminal. Returning from Manchester started with confusion and delay. Granted, some of it could be attributed to the airport but the delay and luggage problems were all Aer Lingus. Dublin was another big delay which was good otherwise we would have missed our flight. Arriving in Chicago we waited for our luggage only to find that 4 pieces had not arrived. There was no one to there to talk to and just a sign with a website for instructions. The next 10 days and hours and hours on the phone were excruciating as our next assignment was fast approaching. We had to replace many of the tools of our trade. Then when we sought refunds for the things we needed replaced and had no assurance of ever seeing before we left. Their system was so broken down that even though I sent all the needed documentation, they refunded only a portion of what they premised. If you are going to fly Aer Lingus, don't check any bags.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManchester to Chicago via Dublin
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Such a lovely cabin crew"

(Ireland)

Not Verified | I would just like to say the landing both going to and coming from Dubrovnik 18th - 25th September was excellent. Such a lovely cabin crew especially Daniel & Rebecca they were exceptional. Both a credit to your airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubrovnik to Dublin
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Should have flown Ryanair"

(Canada)

Not Verified | Should have flown Ryanair. Female agent at check-in was rude and sarcastic. Booked 2 seats up front only to find our loading in pouring rain from rear of plane- too cheap to pay for a sky walkway onto plane. Seats uncomfortable as heck and service bad. At Dublin unloaded again in rain 15 minutes from Terminal - too cheap to unload on a sky walkway. Paid for an Airport Lounge pass in Glasgow but guess what - no lounge! For the price about 100 pounds more per ticket than Ryanair. Yet even less value than Ryanair which is hard to imagine.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGlasgow to Dublin
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no