✅ Trip Verified
| Boston to Faro via Dublin. Aer lingus gave me the worst travel experience I've ever seen in over 30 years of frequent flying. tldr: Last minute flight cancellation, no reroute options, rude and slow customer service and non transparent and misguiding compensation and refund policy. Details: I booked a flight from Seattle to Faro connecting in Boston and Dublin to attend a wedding. The flight was supposed to land in Terminal 2 at 7 AM which as per the Irish department of justice website will not require entry into Ireland. "Unless your arrival flight and onward connecting flight is in Terminal 2 between the hours of 0400 and 1600, you will need to go landside to make your onward connecting flight". First, my initial flight from Seattle was cancelled hours before departure. I accidentally checked my email before heading to the airport and found the notification. I called their customer support and was kept on hold for 90 mins, the customer service agent was rude and offered a reroute that arrives 2 days after my initial arrival date, which meant I will miss the main purpose of the trip and attend the wedding I am supposed to. When I asked him for an earlier option, he placed me on hold again and phone was disconnected after a min. I called again and waiting around 60 mins on hold again before I was automatically disconnected again. I called for a third time and finally got to an agent after almost 80 mins. She gave me another ticket that exchanged my 12 hour flight for a 24 hour flight with 10 hour wait in Boston. I accepted the offer since I had no other choice. Second: I did fly to Boston through a JetBlue flight and the agent did check me in and routed my luggage directly to Faro airport. I arrived in Boston and waited the 10 hours during which I checked in again with an aer lingus agent who checked my passport and gave me a boarding pass and explicitly marked "Visa OK" on it after asking me a number of time where my final destination is. At the gate, the agent asked all passengers to check in at the desk to confirm luggage. I did and he checked my passport and issued me a new boarding pass . An hour later, I was not allowed to board to the plane by the aer lingus agent as I don't have a transit visa to Dublin. I spent the next hours running from Jetblue agents to Aer lingus agents who exchanged blame in a rude and humiliating manner. Even calling Aer lingus support line didn't help. Eventually they offered to return me back to Seattle using my $1360 ticket. As a result, I missed my vacation and didn't attend my best friend's wedding, I lost the $1360 ticket and $2000 of hotel reservations, car rentals and other arrangements After almost one week, Aer lingus did not reply to my claim for refund or compensation, although the regulations mentioned on their website explicitly mention my right for compensation in case of one side cancellation.