✅ Trip Verified
| On May 5th, 2019 my husband and I had a flight going from Naples to Dublin, Ireland (with Aer Lingus), then from Dublin to New York JFK airport, NY (Aer Lingus) and then from New York to Tampa with Jetblue. Our flight from Dublin, Ireland to New York (JFK) on May 5th was supposed to take off at 4:20 PM (16:20), however it did not take off until approximately 10:00 PM (22:00). We landed in New York, NY at 11:05 PM (EST.) We were supposed to arrive in New York, NY at 6:55 PM (EST.) When we arrived at the gate in Dublin there were no employees available to speak to. After some time, they announced the flight would be 15 m delayed. Approximately every 1-1.5 hours they continued to push back the time the flight would leave without any explanation. Finally, they announced it was delayed because of technical difficulties. We were also told that we would not be told if we would make it to Tampa that night until we landed in New York, NY. When we exited the plane, we were given a printed ticket with a time for 9:54 AM the next morning to arrive in Tampa, FL at 1:00 PM pm May, 6th 2019. We were originally supposed to be in Tampa at 11:18 PM on May 5th, 2019. We were not able to get into the hotel until 1:30 AM including time for waiting for customs, shuttles, and long line at the hotel. The next morning, we arrived 3 hours early at the jetblue gate (on the email it instructed to check in at jetblue and we could not check in online.) While at the Jetblue checkin, the jetblue employee told us that Aer Lingus had not finished completing our booking, and that there was nothing they could do about it. She also told us the flight was almost full, and we may not be able to get on the flight. At this point we were beyond frustrated and upset. We called Aer Lingus and told a representative our problem. She put me on hold for approximately 20-30 minutes. She then said Aer Lingus had not finished the booking and then she finished the booking. We were then able to get our tickets. Our flight to Tampa was also slightly delayed due to fuel issues. We landed in Tampa at 1:30 PM (a total of 14 hours and 10 min after the original arrival scheduled time.) We were given 16 euro worth of vouchers at the airport for food in Dublin. This delay in the flight caused both me and my husband to miss work until 3 PM on Monday. The situation was handled poorly without little information and not booking our tickets.