Aer Lingus

✅ Trip Verified | Our flight from Chicago to Dublin was delayed and our connecting flight to Zürich did not wait in Dublin. No big deal, we thought. Usually airlines would route us to the final destination without much fuss. Not the case with aer Lingus. Aer Lingus doesn’t have relationship with most major airlines. So you are presented with very limited choices. Our best case alternative routing presented was over 12 hours of delay from the original time. We even asked for a direct connection the next day but they didn’t have flights to Zürich on Sunday. So the next flight was two days away. We took the alternate route they provided. We were not provided any compensation or voucher. We had to take the checked bags out at Ireland and go through immigration to get the rebooking done and had to check in afresh again. They provided boarding passes only until Amsterdam and not to the final destination Zürich. The baggage tag was also to Amsterdam. I raised concern over that. The agent said we should collect our bags again at Amsterdam and recheck and collect boarding passes at Amsterdam at KLM counter. The flight to Amsterdam was delayed by two hours. When we reached Amsterdam, we had to go through immigration and collect the bags again. We did that and when we went to check in the bags, we were told that their system doesn’t show that we paid for the bags and we have to pay again. We paid for 30 kg check in bags. Due to Aer Lingus's fault, we now have to pay again for the baggage (55 euro) and an excess baggage fee of 75 euro. Not only that, we had to visit six different counters to get this issue resolved. We spent well over four hours going from counter to counter with kids and bags. Klm staff asked us to pay them and seek reimbursement from aer lingus. When we contacted aer Lingus via them WhatsApp business account, they asked to register a case at their website and provided a link. After filling out all the details meticulously, the form crashes with a server error. Wow. Please don’t ruin your trip / vacation flying Aer Lingus.

✅ Trip Verified | Amazing customer service at the gate. I missed my original flight though my own error and the gentleman at the gate couldn’t have been nicer put me on the next flight to London with no hesitation and no judgement. I’m so appreciative to have been treated this way. Thank you Aer Lingus.

Not Verified | There are lots of choices when booking a flight. We happened to be celebrating a milestone wedding anniversary and booked a trip to Italy. The flight itself was fine. We arrived at the airport in Naples and were the only passengers on a flight of 300+ people to be standing at the baggage carousel when it shut down because all the bags had been picked up by the passengers except for us. Our bags were missing. So now we head over to the missing baggage window and fill out a missing baggage claim form. This is Sunday morning. We make our way to the hotel with the clothes on our back for a week long stay to celebrate our anniversary not sure where our luggage is. We are tired. We have been on two flights for 10 hours. We wake up the next morning and put on the same clothes we arrived in to get breakfast. Never mind that there are new outfits in our luggage that we purchased for this trip that are floating around somewhere. After calling Aer Lingus multiple times and being told our luggage is out for delivery, we logged on to their missing baggage website only to learn our luggage has not been located yet in spite of Aer Lingus agents lying and telling us on the phone our bags were on the way. Was this so we wouldn’t go out and purchase necessary items to change into to keep Aer Lingus lost baggage costs lower. We are now in our 3rd full day in Italy and Aer Lingus still stands by their claim that one bag is out for delivery, when the truth of the matter is they can’t specify where it is en route. This saga will probably continue for us long after we depart Italy in two days. To add insult to injury, Aer Lingus cannot tell us what is acceptable and necessary that we can purchase while we wait hopelessly for our luggage. Talk about being given the run around, reading from a computer screen that the bags are in route, escalating our calls to supervisors who only read the same script on a screen. My Advice to Everyone out there - DO NOT BOOK YOUR FLIGHT through Aer Lingus if you value the peace of mind that you are entrusting a company that values it’s customers and will make a sincere effort to correct an error in a timely and honest manner. Let’s face it, a lot of people are like us, we don’t travel all the time, we spent thousands of hard earned dollars, and to be in Europe for going on four days in the same skivvies we arrived in should not be tolerated by customers - so book with another airlines if you value peace of mind.

Not Verified | I travel a lot for my job and have lived in several different countries and so regularly use many different airlines. Although Aer Lingus are not always perfect, in my opinion they are one of the better and more reliable airlines today. They are reasonably quick to refund when there has been a problem, reasonably fair in their assessments of grievances and generally better at professional communication than most. There's definitely room for improvement but overall I am happy to spend money with them as I have seen they care about the quality of their services when it matters the most, i.e. when there has been a problem.

✅ Trip Verified | Welcome to post covid travel! I can accept many things, especially because of covid. Airline flights cancelled, lack of full staff, the list goes on. So, for this summer expect a whole lot of cancelled flights. So lets look at what a cancelled flight looks like in this post covid era. First off you'll get a message that your flight is delayed. Ok, so we'll just hang out in the club lounge a little longer, have a bite to eat, a beverage and just relax. Maybe an hour later check on how the flight is going and oh my! The gate looks like a scene at a border crossing: Its humid, its hot, there are people laying on the ground, babies are crying. Real hell on earth...well back to club for me! Then 3 hours after our plane should have left they announce flight cancelled. I go the gate and again see a scene of human misery, that's passengers I'm talking about, not Aer Lingus employees, they've booked it for the exits and gone home (probably high-fiving each other with, 'great job today!'). So we are left to our own devices and somehow all wonder to check-in like zombies out of a horror film (and the babies are still crying). An hour passes (it's now 10pm and we have been at the airport since 3pm) and word filters down that our luggage is in baggage claim. Off we all go to pick up our luggage (picture zombies trudging with a suitcase (and I wonder how those zombies with babies picked up their luggage?) Again we are at check-in with no Aer Lingus staff. Finally at 11pm someone who is not Aer Lingus starts to sort through this misery and give us direction, hotel, call this number, etc. And now for the zinger, not once, not at any time did any Aer Lingus staff show any humanity for the 3 or 6 month old babies that were crying. I saw one mother patiently comforting her baby in stoic solitude, showing her character and instilling in her baby what true character is. This is what I saw and learned that night and what I saw from Aer Lingus? Not a damn thing!

✅ Trip Verified | The security is amazing so quick it's almost worth the way you are treated on the flight, almost. Going from Dublin to LA we had a engine fault. Totally get it - it could happen to any good airline. We were trapped on the flight for one and a half hours before air conditioning could be turned on. Then we were freezing. After a two hour delay we were off. This was my first long haul with Aer Lingus post covid - a lot has changed. The bar came round once! What you are not told is there is no complementary wine with your meal just a tiny tiny cup of water. Luckily for me I ordered two drinks to see me through to past dinner. Food was OK - as soon as dinner was served the cabin staff disappeared and I mean disappeared! I found them all about 5 hours later literally hiding in the galley. I asked if I could purchase a bottle of water ( gone are the heady days when someone quietly came round the cabin asking if anyone required water on an 11 hour flight) no we have no bottles I was told. Some one took pity on me and gave me one from business class. As a walked back to my seat clutching my bottle other travellers gasped with cracked lips "where did you get that" that was going to LA on way back exactly the same issues only I told the line to buy water before boarding. We landed in Dublin to something described as a breakfast burrito (it was hell on earth) and to add insult to injury we were not even offered a coffee! Shame on you Aer Lingus, shoddy shoddy customer service - in case anyone is wondering it was a £750 ticket. This is definitely what I would call a no frills air line. Funnily enough I was offered a coffee to purchase from Dublin to Edinburgh. Too little too late absolutely shameful.

✅ Trip Verified | Never again. Paid megabucks for business class. No welcome on board drinks, e.g. champagne, orange etc offered. No drinks trolley coming round offering drinks throughout the flight, the only drink I was offered was with my meal. No duty free offered. No food came around until about one hour into the flight, it seemed as though they heated one meal at a time. Slow is an understatement. On our outward flight, of the 30 seats in business class, there were only 13 seats occupied, yet I still could not have the meal I wanted as they had run out? Food was bland and uninteresting. The staff seemed to be just doing as little as possible, not interested, not friendly at all to anyone really. Got a code for free wifi in Business Class, it did not work, so no free wifi. At JFK when we were boarding our flight, which was delayed by an hour and forty minutes, a ground crew member attempted to open the barrier to allow economy class ticket holders with buggy/prams to board before anyone else did, until another staff member told her that business class passengers should be boarding first. Apart from the roomy and comfortable seat, I felt like I was in economy. Note to Aer Lingus....take some lessons from Virgin and BA, they are not brilliant but miles better compared to the joke that is Aer Lingus. I will not be flying in business or any other seats with them ever again.

Not Verified | They have gone downhill since Covid. I used to be happy with Aer Lingus pre Covid. But now this airline is a complete waste of money and time. The plane was dirty. The tables have not been cleaned, butter and coke was sticking on it. There was no pocket on the seat. But the biggest failure were the staff at Dublin airport. The ground crew was rude beyond imagination. The woman at the gate yelled at me and others, ripped my boarding pass out of my hand and was really disrespectful. That was not what I was paying for. The other staff were fairly disinterested in service of any kind. Felt like they have a miserable job so anyone else should have to suffer. This was the last time for me traveling with Aer Lingus. There is no value traveling Aer Lingus anymore and I strongly recommend choosing a proper airline. Sorry Aer Lingus, but it is in your hands.

✅ Trip Verified | Complete dog water brain of an airline. Unprofessional ground AND air staff. User interface on airline app is shocking. Completely unprofessional behaviour of staff. Treat customers like cattle on the airplane. Literally had a stewardess push her whole body behind me saying 'please quickly take your seat' when there was clearly other passengers in front of me. Ground staff - on top of being completely incompetent, always have a 'I hate my job and my life so everyone else has to be miserable too' type attitude. Completely disregard customer personal space and complete rudeness in general. DO NOT RECOMMEND

✅ Trip Verified | Crew in the airport were not helpful at all, I arrived to the airport 1h before my flight on 10/5/2023 because of an emergency, but the Aer Lingus boarding staff in Dublin airport terminal 2 didn’t understand or try to help even though I had no bag to check in, basically all I had to do is to head directly to the plane, but he didn't want that to happen. I had to pay 300GBP extra to buy a new ticket and the new flight got delayed. Cabin crew and boarding team are not professional at all, rude and not helpful. Not recommend at all and you can‘t compare them with any other respected air lines like Emirates or Qatar.