Aer Lingus

Not Verified | The staff at Dublin airport are very rude and unprofessional. I was 3 hours early for my flight from Dublin to New York. I needed help at the Dublin airport. I asked 5 different Aer Lingus staff for help and was told 5 different answers. I even spoke to a supervisor who was the worst of all the staff. In the end I missed my flight and had to reschedule. For Dublin to be the home hub for this airline they were the worst people to deal with. The hub in New York at JFK airport was must nicer and professional. The WIFI did not work in the plane and only half of the screens worked. The plane staff even made an announcement about the screens freezing up while watching a movie. The lady in the seat in front of us had a broken seat. It only reclined.

Not Verified | Aer Lingus is a sad excuse for an airline. Not a single of our four flights was on time. We were almost twelve hours late to Paris and had to sit in the Dublin airport all day. There were no employees available to discuss flight details or compensation for delays. The flights also either said they had Wi-Fi but didn’t, or just said flat out they don’t have Wi-Fi. Disastrous airline and I will never fly with them again. Steer clear.

✅ Trip Verified | Easily one of the worst airlines I have traveled with. First, the connecting flight did not wait for us even if the origin flight arrived at Dublin on time. Ticket purchased at Aer Lingus, so they have the responsibility to await other connecting passengers as all other major airlines do. Second, and surprisingly the most irritating they never answer the phone of respond to emails. I waited for close to an hour on the phone and 1-1/2 hours waiting for an agent on Chat.

✅ Trip Verified | Got on the plane and it is so old that there is no USB or outlets. We are burning up because they have no air flow, and we were informed the entertain doesn’t work. It is a 7hr flight. This is outrageous for the price I paid for this ticket. This airline is a joke and I would never recommend it to anyone. First and last time I will fly this airline.

Not Verified | We booked our flight 7 months out and checked in 4 hours early. We were involuntarily denied boarding, causing us to lose 2 days of our vacation. They violated federal policy twice by not including a verbal or written reason as to why we were selected for IDB, and by not asking for volunteers to take a later flight in exchange for compensation. We were thankfully refunded the maximum amount for our flights ($1350 each). However, one of the checks bounced, causing us to incur an additional fee from the bank. Customer service hung up on us after an entire hour on hold and then did not call back. We were last told to open a ticket for the bounced check. We will not be flying with Aer Lingus again.

✅ Trip Verified | Cork to Dubrovnik return. Comfortable aircraft , Cork based crews very chatty and engaging. Legroom good. Cheapest fare allows 10kg checked luggage. This means very few suitcases on board. No fighting for locker space so no mad rush for boarding. Very positive experience at a very good price.

Not Verified | If you have to book with them and have no other option please consider buying air tags and if you are traveling with someone make sure you mix the clothing and belongings so that you don’t end up having to buy an entire new closet for your trip. They lost our luggage and it’s been 4 days now without our stuff and the customer service is non existent. I think that maybe a group of mice could better figure out how to locate a lost bag better than these humans. I will never fly with them again and will warn others in the NYC area to do the same.

✅ Trip Verified | Had booked back 2021 to fly from Manchester to New York via Dublin in September of that year, Aer Lingus then cancelled the flight from Manchester to Dublin and we changed to the direct service that was due to start in November 2021 which was also later cancelled. We opted for a refund and after hundreds of emails and phone calls I have still not had a refund 18 months later. This airline is useless and will never fly with them again!

✅ Trip Verified | A lovely flight from Dublin to San Francisco - could not fault it. Things went rapidly downhill after that, and Aer Lingus complete lack of regard for paying customers became all to apparent. Our luggage went missing and Aer Lingus have been rude and unhelpful. As a customer I am so disappointed in the customer service provided by my national airline. As an Irish person I'm ashamed and embarrassed to think that other people may be subjected to this treatment. This is not the image I want my national airline to be portraying of Ireland and Irish people. We have a short six day holiday in San Diego; Day 1 is now gone because of Aer Lingus complete and total lack of regard and concern for paying customers. We paid €2808.50 for our flights (2 people) and it is disgusting to think that once they got our money they no longer care. Shame on you Aer Lingus.

Not Verified | WORSE THAN SPIRIT AIRLINES! Lost luggage nightmare! This is easily the worst and least helpful airline I’ve ever dealt with. I’d even recommend Spirit Airlines over Aer Lingus. They lost our bags on our recent trip and have no desire to help us get them back. Their customer service is a joke and they are incapable of providing any answers to help us understand when we can expect the bags. Besides this nightmare we’ve experienced, the planes are also small and uncomfortable. Will never fly with them again!