Aer Lingus

✅ Trip Verified | Out of all the overseas carriers, we were able to snag 4 tickets for $3800, baggage and seat selection included on both legs, in the summer. Check in online and dropping off baggage was a breeze. Plane was older but relatively clean with seat back entertainment working as it should and tasty meals. Smiling, courteous, professional flight attendants on all flights we took. From Toronto to Heathrow via Dublin and back, flights on time, but I booked properly and allowed up to 3 hrs of layover when needed. If it wasn't for Aer Lingus we would not have had a memorable once in a lifetime family trip. There are always issues it seems nowadays, but we experienced none traveling through this busy season. Cannot praise them enough.

Not Verified | I canceled my flight due to my mom's funeral. On the website they write that is very simple, fill the form with a proof of death and that is it. In reality is it completely different, they used to ignore my emails, and change the conditions to make everything possible to not proceed with a refund. The top was, that I have to send a copy of the death certificate through the post, signed and sealed. Completely disgusting and disrespectful towards someone’s grief. I had in the same period a flight with easyJet, they refunded the money with this reason within a day. Will never buy again a ticket with them, and highly recommended to everyone to not choose a company that has this attitude.

✅ Trip Verified | Delay after delay after delay, I begged the agent to rebook us at Heathrow airport or on the later flight from Dublin. Based on math, 7 minutes didn’t seem like enough to make the connection. The flight attendant assured us no we’d be fine, and said she would make it. Incorrect. We did not make it. Now we had to go through customs. We waited for (I’m yelling in this part) ONE HOUR AND FORTY FIVE MINUTES for our luggage. We couldn’t rebook until after we retrieved our luggage. I could have dragged it from London faster. They told us to wait until 3pm (2 hours) to find out if we’d get on stand by to Chicago. We didn’t get on standby. The only option was New York the same day or Chicago the next afternoon. We do not live in New York. “We can get you to New York but you’re on your own from there”. WHAT? So my option is to spend money on a hotel and Ubers in Dublin while extending my childcare another 36 hours or spend $842 getting myself home from JFK airport. I reluctantly chose the latter, because I would’ve done a lot worse to get there. I feel disgusted. I am now so late to get home to my 1.5 year old who is eagerly waiting for me. I now will arrive home 10 hours later than planned with $842 less. Thanks Aer Lingus. Never again.

Not Verified | We flew Aer Lingus last summer Seattle to Dublin to Edinburgh and then back Edinburg to Dublin to Seattle. Our plane left quite late from Seattle with no explanation and we ended up getting into Dublin several hours late missing our connecting flight. No one there to help, an hour bouncing around to different Aer Lingus staff in the arrival terminal w/o one person helping us. We finally ended up outside back at check-in in a long line of rebooking passengers who were told we wouldn’t make the next Edinburgh flight as it was booked, last one out that day. The staff were unwilling to book us on Ryan Air which EU regulations say should happen as they had plenty of seats. A supervisor took pity on me and somehow got me on the last flight but we arrived in Edinburgh 5 hours or more late outside of the EU regulations with no food or drink offered or available. Aer Lingus has denied the EU regulation payment saying it’s not covered since unforeseen circumstances on first rejection and then it was a us domestic originated flight so it isn’t covered (not true since it started in Dublin and arrived late into the States). On flight to Dublin they lost my wife’s suitcase and it didn’t get to us until the 2nd to last day in Ireland, over 72 hours when it’s considered a lost bag, we filed a claim, and not once has anyone acknowledged this reimbursement owed for the modest clothing she had to buy. I’ve been on hold with their customer service for hours, sent many inquiries, and tried to escalate this but no there cares about us. Worst lack of care for us we’ve seen from an airline.

✅ Trip Verified | Please beware that the entertainment system on the St MacDara aircraft Dublin to Orlando is not operational. What that means is that most of the seat screens are not working so even though you have paid a lot of money for your seat you had better have downloaded your own movies/music and games on your own equipment prior to the flight. Also the WIFI is not working. Aer Lingus state that it is a 'compatibility issue' but its actually that the plane is old and most of the equipment such as the controllers for the screens have been broken and not repaired. They are also serving freshly brewed iced coffee just before you land, even if you want hot coffee. All in all its service with a shrug.

✅ Trip Verified | Just flown Alicante to Dublin. Very efficient, pleasant staff at check in and on board the aircraft. Even had a yarn with the pilot who did a super soft landing. Highly recommended.

Not Verified | Depart: delayed by more than an hour, no explanation. In flight: 90 minute flight, paid for extra leg room, not worth it, last off the plane. Shuttle from end of airport to terminal to get bags. Deplaning: They neglected to inform any of us (who waited for an hour) that they had to leave 40+ bags in Southampton, due to overweight on the plane. I was the first bag to be checked in at Southampton and have not yet received my luggage! It's been 3 days, and all I get on the tracer app is, still looking.

Not Verified | They're so inefficient with their check in even airport security and marshalls were joking about it. The queue to get checked in was so long as the staff never pitched. The long queue disrupted other airlines from checking their customers through. I will avoid this airline. I booked British Airways, but they seem to codeshare with Aer Lingus.

Not Verified | Delays leaving Dublin caused us to miss our connection and they did nothing to help book our hotel room in Heathrow for the night. They dodged paying compensation and made it as difficult as possible to file for a reimbursement of out of pocket expenses. Eventually claimed they sent us a check but months on, no check and they refuse to respond to our case claim anymore. Their “refund” call center doesn’t actually exist so they can simply ignore your online claims. I suspect we will be left footing the bill at this stage. Feel helpless, Mad as hell and will never fly with them again.

Not Verified | We arrived over 2 hours before our flight was to depart from Dublin to Philadelphia and checked with ticket assistance when we saw a line in ticketing that was very long. The ticketing assistant told us to get in line. No mention of 75 minute flight closing time or that we should go to a "special flight closing counter" if the 75 minutes was close to expiring before we got to ticketing counter. We get to ticketing counter and they tell us flight closed, too late. Then when we go back to ticketing assistance counter, they blame us for "not listening to the announcement" that the Philadelphia flight was closing. We never heard such and announcement and asked the ticketing assistant why they did not tell us about all of this when we initially approached them and questioned them. They continued to blame us. Very poorly managed airline based on my experience, and the attitude of the employees who dealt with us was not a reflection of poor management.