Delta Air Lines

✅ Trip Verified | Flew Los Angeles to Dallas. I was not expecting much given the aircraft type and relatively short flight time but I vastly underestimated this trip. A wonderful flight attendant, a comfortable seat, great entertainment options and a terrific light supper. Not a single complaint only kudos to Delta for stepping up.

Not Verified | Kahului to Los Angeles. 7 months in advance. That is how far out we booked our travel plans. For the first time we decided to try first class. Now, the flight out was much better than the return which is what I am rating here. Note above my indication of how far out we booked. So, we checked in online and confirmed our return flight. We went to the airport and got our boarding passes (should have looked at them at the desk) but when we went to board were told we were in zone 2. Indeed the passes showed seats 24A and B. Went to counter to see what was the reason. Never got a clear reason. Change of plane (was same model as indicated on travel plans) a passenger being moved over (shouldn't we have been given priority?) and some other reason I cannot really recall right now. Let me also point out that our baggage was checked as if we were still first class which would seem odd if we were bumped to economy. Now, they told us we will receive vouchers because of this event (first class) and some refund. We are still awaiting an answer on that and our travel agent is helping. Then, oddly, just before we boarded, a seat opened up in first class. (No, we did not take it as we wanted to sit together) Delta, your service is extremely lacking. You had our contact information and never did so. Your "explanation" of the event was so full of holes, cheese cloth, in comparison, is wax paper.

✅ Trip Verified | I rode 4 time with this airline, each time it was delayed. The last time it was delayed was to wait for 3 employees who were not even working on the airline. We waited 45 minutes for them. The other times they were delayed at least 2 hours. Extremely inconvenient. If I have a choice I will never fly with Delta Air Lines.

✅ Trip Verified | New York to Madrid. Our flight was suppose to leave at 7PM after being delayed a few hour we finally took off around 11PM. After being in the air for almost 2 hrs we were told we had to return to New York because of mechanical issues. We then waited another couple of hours switched planes and didn't take off until almost 2an, some 7+ hours behind schedule. Would never consider flying this airline again, terrible experience.

Not Verified | I needed to change planes in Detroit. Flight was a little late but I knew on my boarding pass the gate was 71 - I was coming in at 78 - no worries. First, passengers need to check their luggage into the belly of the aircraft. So much time getting things out of overhead racks. People who are changing flights need to sit up front, not in the back of the plane, and I was in the very back of the plane. When I finally exited the plane, I learned that the gate is A49 in another terminal, take an escalator, catch a tram, etc - I have less than 20 minutes. I was running through the airport using escalator, tram, walkways and made it by the seat of my pants. Travel should not be this way!

✅ Trip Verified | Dallas Ft Worth to Salt Lake City. Was told we had to check baggage because there was not enough room. We needed our carry ons but still forced to check. Getting on the plane, there was still plenty of room. Every crew member we talked to about this was rude and not accommodating. I am extremely disappointed and frustrated. I usually fly American and now will continue to do so.

❌ Not Verified | Atlanta to San Jose. They knew that I am traveling with my wife and toddler daughter. They assigned my toddler daughter a seat 4 rows behind me and my wife’s seat. Who in the world will do this? Separating a toddler from their parents for 6 hours?

✅ Trip Verified | Miami to Chattanooga via Atlanta. Delta was not straight forward with communicating flight delays. Resulted in entire flight being told at 1:30am that the pilots left to get a hotel and our flight would leave 8am the next morning - after waiting at boarding area since 11pm. No hotel service offered by Delta and non available at 1:30am. Only option was to sleep at the airport. Following morning flight did not board at 8am and was continued to be delayed and told only after the boarding times came and went. Again Delta was not straight forward with the fact that numerous other flights were before ours and they knew the entire time our flight was never going to board at 8am. Renting a car and not going to wait around for Deltas lack of proper communication. Not the first time this has happened due to bad communication about delays!

✅ Trip Verified | London to Atlanta. The seat was comfortable, the food was fresh and plentiful. The staff were kind and professional through out. All in all a great experience and a reasonable price with no downsides. Absolutely will fly with delta time and time again now.

✅ Trip Verified | Chicago to Shanghai via Detroit. This is the third consecutive flight that I’ve flown that has been delayed due to cabin crew rest and mechanical delays. This flight is five hours delayed. Delta Platinum reservations are awesome, but they’re the ones trying to get the money. Delta customer service is very lacking. The gentleman was extremely crude and belittling. I’ll comment on the ratings below. Value for money: Delta Economy is always the most expensive compared to other airline economy fares. In the last five months I’ve taken several flights and they’re the only ones grossly delayed. Ground service: Always great. Seat comfort: better than most. Cabin staff service: Always great Food and beverages: airline food Inflight entertainment: needs to be updated more often WiFi: unreliable.