Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3001 reviews
4/10
3 star Skytrax Rating
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2/10

"Travel should not be this way"

(United States)

Not Verified | I needed to change planes in Detroit. Flight was a little late but I knew on my boarding pass the gate was 71 - I was coming in at 78 - no worries. First, passengers need to check their luggage into the belly of the aircraft. So much time getting things out of overhead racks. People who are changing flights need to sit up front, not in the back of the plane, and I was in the very back of the plane. When I finally exited the plane, I learned that the gate is A49 in another terminal, take an escalator, catch a tram, etc - I have less than 20 minutes. I was running through the airport using escalator, tram, walkways and made it by the seat of my pants. Travel should not be this way!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to St. Louis via Detroit
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disappointed and frustrated"

(United States)

Trip Verified | Dallas Ft Worth to Salt Lake City. Was told we had to check baggage because there was not enough room. We needed our carry ons but still forced to check. Getting on the plane, there was still plenty of room. Every crew member we talked to about this was rude and not accommodating. I am extremely disappointed and frustrated. I usually fly American and now will continue to do so.
AircraftE170
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDallas Ft Worth to Salt Lake City
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"toddler daughter 4 rows behind"

(United States)

Not Verified | Atlanta to San Jose. They knew that I am traveling with my wife and toddler daughter. They assigned my toddler daughter a seat 4 rows behind me and my wife’s seat. Who in the world will do this? Separating a toddler from their parents for 6 hours?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to San Jose
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"bad communication about delays"

(United States)

Trip Verified | Miami to Chattanooga via Atlanta. Delta was not straight forward with communicating flight delays. Resulted in entire flight being told at 1:30am that the pilots left to get a hotel and our flight would leave 8am the next morning - after waiting at boarding area since 11pm. No hotel service offered by Delta and non available at 1:30am. Only option was to sleep at the airport. Following morning flight did not board at 8am and was continued to be delayed and told only after the boarding times came and went. Again Delta was not straight forward with the fact that numerous other flights were before ours and they knew the entire time our flight was never going to board at 8am. Renting a car and not going to wait around for Deltas lack of proper communication. Not the first time this has happened due to bad communication about delays!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMiami to Chattanooga via Atlanta
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a great experience"

(United Kingdom)

Trip Verified | London to Atlanta. The seat was comfortable, the food was fresh and plentiful. The staff were kind and professional through out. All in all a great experience and a reasonable price with no downsides. Absolutely will fly with delta time and time again now.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Roatan via Atlanta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"flight is five hours delayed"

(United States)

Trip Verified | Chicago to Shanghai via Detroit. This is the third consecutive flight that I’ve flown that has been delayed due to cabin crew rest and mechanical delays. This flight is five hours delayed. Delta Platinum reservations are awesome, but they’re the ones trying to get the money. Delta customer service is very lacking. The gentleman was extremely crude and belittling. I’ll comment on the ratings below. Value for money: Delta Economy is always the most expensive compared to other airline economy fares. In the last five months I’ve taken several flights and they’re the only ones grossly delayed. Ground service: Always great. Seat comfort: better than most. Cabin staff service: Always great Food and beverages: airline food Inflight entertainment: needs to be updated more often WiFi: unreliable.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Shanghai via Detroit
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Pleasant Flight"

(United States)

Not Verified | Madrid to Atlanta. Pleasant Flight. Seat Configuration was 2-3-2. Good Movie selection. Smooth ride. Main meal (lunch) ok, Snacks started as almonds and snack mix, then a small assortment of crackers cheese chocolate, etc and ending with magnum ice-cream bar. 3 x drink service, plus bottles of water and coffee/tea service. This was an Air France code share operated by Delta - got a really good price right after New Years. on IAD-BCN, Madrid IAD multi-city flight. Seat comfort much better than AF outbound. Couldn't get the limited wi-fi to work. Best transatlantic flight I can remember.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Atlanta
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"flights are not there"

(United States)

Trip Verified | Salt Lake City to Portland. When I login to https://www.delta.com and try to find my purchased flights, they are not there. Every other airline website keeps track of my trips for me, but Delta's website does not. To look up a trip, I have to enter information for each flight so Delta can look them up. I purchased a flight for a family member and never received an email confirmation. Therefore, I didn't have the information to enter into Delta's website to look up the purchased flight. Infuriating!
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSalt Lake City to Portland
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Greatly Upsetting"

(United States)

Trip Verified | Seattle to Las Vegas. On Sat May 19th, 2018 My husband and I arrived at the gate - plane terminal at 2:55 after waiting around the airport since 1:00. I followed a woman to the ramp of the plane where she did not return for almost 8 minutes later. Our plane was to depart at 3:15. When she returned, I told her our names, she told us we had missed our flight and there was nothing that could be done, that we needed to go over to the phones "customer service" to find out when the next flight would be available. My husband and I followed instructions and immediately went to the phones, during this time that I was placed on hold, handing the phone to my husband, I had then witnessed a gentleman in a red coat assist a person onto our plane? Next flight available to Seattle would not be until the following day departing at 3:15. This cost us additional rental car and another expensive nights hotel stay considering it being a weekend with several conventions going on. Our luggage had went on to Seattle along with some very needed medications causing me to flare into a major migraine not able to rid for days, until finally my Dr. was able to give some relief by giving a (nerve block) shot. All of this because we had arrived 20 minutes prior to plane departure. My husband and I have never been treated so poorly in our entire life. Greatly Upsetting.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Las Vegas
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"no to Delta in future"

(United States)

Trip Verified | Salt Lake City to Seattle. The boarding staff was extremely rude and impolite. Seemed like they were taking out their frustration on the passengers. A big big no to Delta in future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Seattle
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no