Delta Air Lines

Not Verified | On Sunday September 10, my friend and I were returning back to Toronto from LaGuardia airport. We arrive at the airport and are waiting in the bag check line only to see on the screen that our flight was cancelled due to poor weather conditions. This was a surprise to us because we were not notified of this sudden cancellation until we got to the airport. Why not say something earlier or within the day so that we can plan accordingly? Our flights automatically got moved to Tuesday in the evening and we could stay here another day. We finally get to the front of the bag check line and we speak to the lady about the cancellation. Out of the 11 workers we spoke with during our time at the airport, she was one of the nice ones. We asked her if we could get any other flights tonight and she said there were none. She suggested we go to JFK and try but would not compensate us for travel to get there. Our flight was moved to Tuesday and it was Sunday evening. Where were we supposed to stay? They couldn't give us any hotel accommodations or nothing. They couldn't supply us with any solutions or offer to help or service us in any way which is poor customer service. We couldn't afford another night at a hotel so we actually ended up sleeping in the airport. They couldn't even supply blankets or nothing. We were just cold and freezing in the airport while we looked and googled for earlier flights, which are now double and triple the price. I'm talking $1,000 - $1,500 one way for a flight that was originally 300 or so. They couldnt even give us a refund for the flight. They just told us to call customer service. I had to wait 1-2 hours just to get a refund for that flight. So at this point we had to consider taking a bus until we finally found a flight with Delta the following day in the evening around 300. Fast forward to Monday September 11. We check in our bags go through everything and watching netflix by our gate until it was time to board. I think an hour or so before boarding I get an email saying that this flight is now cancelled. My friend and I check the screen and it still says the flight is on time. We went to the people at the gate who had to confirm whether or not the flight was cancelled. At this point we were getting even more frustrated because the same thing happened again. The customer service couldn't do anything for us. They moved our flight to Wednesday September 13. Again, no accommodation, no refund, nothing. The man acted like he did us a favor by giving us a food voucher for $32. What can $32 buy at an airport for 2 people? It was really frustrating because again we weren't notified until last minute of this cancellation. We decided to call and get another refund on the flight all while finding a bus that we could take to get home. We found 1 that was leaving at 10 pm and not too far from the airport. We purchased non refundable tickets, desperate to get home and thinking we would get there in time. We decided to get our bags that we checked and just take this bus. We headed to baggage claim and this was what really got me frustrated. We got there and our bags were not there! We had to wait 4 hours for our suitcases to come out. I asked countless workers where our bags were and we were either dismissed, ignored or not given a direct answer. Because baggage check took too long we missed the bus we were supposed to take and had to spend another night at the airport. We ended up taking a 6 am bus to finally get back home

Not Verified | The gate agent Victoria in Dayton Ohio was so kind and helped me so much. I approached her when she first started her shift before she even logged on. She was so courteous and relieved my stress.

Not Verified | Horrible! Tried to cancel my ticket. Agents were rude, they couldn't speak English properly, they were impatient and ultimately tried to rip me off by having me pay $99 in order to get a $242 credit (that would only have been good for 1 yr.) When I said that I wouldn't pay the $99 the guy said 'ok have a good day' and hung up. He also tried to string me along by saying 'we might be able to get your money back if you pay the $99' but he could not explain what missing information was needed in order to determine whether or not I'd get my money back. What a scam! Will never fly Delta again!!

Not Verified | Maintenance was not done to the airplane so they cancelled the flight and booked another one for us. We had to wait 8 hours at the airport. In Canada a credit or compensation must be made as stated by law. At the Delta counter they told the passengers to call Delta for the compensation. Numerous e-mails and calls were made to their customer service. Delta does not intend to conform with the law, which makes them a delinquent company. Now we have to deal with the Canadian transportation agency to get our compensation, which takes time. I don't recommend this airline to anyone and won't travel with them or any of their partners. I did not mind to book with a cheaper airline for a short flight, but we lost our time and energy in the process so we should have booked with a better company in the first place. Lesson learned! (Flight was in April 2022).

Not Verified | Delta told clients that SkyMiles never expire. Now Delta says they will be reset to 0 every year! This is unacceptable, they are breaking their own promise. This is the 2nd time Delta has cheated me. In 2023 I was offered an Amex card and 40k miles. I spent the required $4,000 in three months, got the card, used it and instead of the 40k miles promised, I was given only 35k miles which now are going to be converted to annually reset MSD dollars! I protested, I sent them a screen shot of the offer, but I only got a run-around. This is in addition to the much higher requirements for redeeming miles than most all other airlines.

✅ Trip Verified | Delta is getting unprofessional by the day! Push my time back 4 times in one day. Then putting me on a connection flight to NYC. Once I get to NYC they then cancel it, making me get a hotel without a voucher! Spending extra money after I just came from vacation. Then the next day for the flight Delta employees want to come to work late (flight attendants) pushing our flight time further back. What happened professionalism in Delta. So frustrating!

Not Verified | Delta Air Lines subcontracted with KLM for the first part of our trip from Prague to Amsterdam. My minor son and I (traveling alone) had to be up at 3am to airport on time. The flight Delta scheduled was not even flying that day. I had to be on the phone for over 30 minutes (while standing in the Prague airport with my child) desperately trying to get someone to change the flight to the correct one so we could make our way home to Boston. We ended up managing to sprint through the airport (mind you, this child also has a serious heart condition!) after having just 15 minutes to get to our gate. Since this trip, I have reached out to Delta to provide feedback, only to have them refuse to take responsibility for their mistake. Instead, they have blamed everyone else and straight out denied this even happened. I have phone records to prove my call took place. But they simply refuse to accept the blame. We will not be using Delta for our next European trip.

✅ Trip Verified | As I was boarding my flight from Athens to Boston, a women working at the Delta gate told me the airline staff are over heading my name. A few minutes later, I was boarding and had a comfort plus seat along with my husband. As I gave my boarding pass to get on, a huge siren went off and they told me to step back they needed to speak to me. I moved to the location they requested when a man working for Delta said in a pressured, loud and aggressive tone “There is a problem with your seat, the TV doesn’t work but we can move you to another seat with a working TV.” I hesitated because this all caught me off guard and said ok but show me the seat and it was a middle seat without the extra leg room. I said no and he said “Are you sure?” and I said I was traveling with my husband and if we can’t sit together we will just keep the seat with the broken tv in comfort plus. As it turns out that TV worked and Delta had been trying to give my seat to someone else for more money! About 15 years ago, I flew Delta and again coming back to the US from Athens, Greece I connected in Paris and they did a similar thing and asked me while I was seated in my seat to get up and they gave my seat that I had a ticket for and was already seated in to a man with the explanation that it was really his seat despite me having a paid ticket and boarding pass with that seat number. I had to stay in the airport for 5 hours waiting for another Delta plane. I never forgot that and it took 15 years for me to fly overseas with Delta again and now they did this. I never write reviews but want others to know as well as Delta that I will never fly with them again and will let everyone know about the scam they do, especially overseas to young women to take their seats for other passengers.

✅ Trip Verified | Delta issued an award ticket in March, 2023 for first class using 340,000 miles including a business class connection on Korean Air. Delta than cancelled and changed routings 3 times, resulting in loss of Korean Air Business Class ticket which both Delta and Korean Air refused to reissue, resulting in cancellation of my Korean Air Business Class trip and severe disruption to my annual vacation plans. Delta cannot be trusted for award travel - 1) Excess point requirements, 2) Very hard to get award travel, 3) When awarded, they will cancel and not reissue!

Not Verified | I just wanted to acknowledge the professional experience we received from one of their customer service representatives. My husband and I had just landed in Paris on 16 August 2023 around 1000 and noticed that his bag did not make the flight. I spoke with Delta Customer Representative. She did an exceptional job walking us through the process and in return decreasing our anxiety. We appreciate her caring and professional attitude which ensured we received the best experience possible. on a scale of 1-10, she is a 20!