Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2972 reviews
4/10
3 star Skytrax Rating
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6/10

"crew wanted to be anywhere else"

(United States)

Trip Verified |  Considering my review below, this was surprising. Mediocre at best. Seat etc was fine but so much was not. To start, some( not all) of the crew was grouchy or impersonal. A few were great. Second, at the gate free fast Wi-Fi was announced, neither was true. Once we crossed the coast line wi fi shut off for the rest of the trip.The crew insisted that was normal but considering on the same flight(reverse direction) same type aircraft we had full service, that just wasn’t true. One crew member quie2tly agreed and didn’t understand. In any case at least half the fee should be refunded (good luck to me.) The food was mediocre at best.In between the meal and snack only chips and cookies were available (10 1/2 hour trip) IFE was fine. I guess real complaint was a majority of crew who wanted to be anywhere else.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAtlanta to Honolulu
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"everything was PERFECT"

(United States)

Trip Verified |  A really good experience. Because these are the old LATAM jets with 2-2-2 seating I was expecting a second rate trip. I was wrong. Seat was more comfortable than Delta Suites for sleeping. Crew was great. Warm and proactive service from start to finish. Skipped dinner 1130pm departure) so I could sleep but breakfast 1 1/2 before landing was quite good. Didn’t watch anything but wi fi was great. Arrived early, everything was perfect.
AircraftA350L
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteSantiago to Atlanta
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"first class was good except the crew"

(United States)

Trip Verified | I do not know if I will fly Delta again. Their first class was good except the crew, never said hi or anything nice. They just grunted a lot to us. I know it is a hard job for them.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSacramento to New York JFK via Atlanta
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“economy seat was super comfortable”

(United States)

Not Verified | Delta Airlines is the best airline I’ve ever flown. Our flight was not delayed, I got free access to the Delta Sky Club and I didn’t even have a membership. The economy seat was super comfortable, and we got seatback entertainment. They offered earplugs, and headphones to listen to the back entertainment. It works super well. There were so many options to choose from. They were passing out dinner. But I just got a cranberry cocktail And some cookies. We had the smoothest landing I have ever seen. If you haven’t flown Delta before, I recommend it on your next trip. The staff are super kind, on time, departure, and arrival, and it really feels like your first class in economy. The only thing that I recommend out for is the prices. For example, I flew around Christmas time, which is pretty expensive for Delta airlines. So if you want to fly, Delta, fly around February. That’s the best prices to fly with Delta but other than that, I highly recommen, was very satisfied.
AircraftBoeing 767-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to Seattle
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“nothing to complain about”

(United States)

Trip Verified | Excellent experience except for the dinner which was fine no wow. Overnight flight, lie flat seat. Extremely comfortable flight made better by an attentive, friendly cabin crew. On time departure and early arrival. Entertainment was great. Literally nothing to complain about. Solid experience.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHonolulu to Atlanta
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“Delta is refusing to engage with me”

(United States)

Not Verified | I booked a long haul flight from Chicago to Tokyo with a layover in Detroit. The flight from Chicago to Detroit got delayed 3 hours, rendering my connecting flight impossible to catch. The only choice they gave me was to take a different flight at a different airport with a different airline. I recognised this new flight from when I was booking flights and it was significantly cheaper than my original. It was, after all, a much worse airline. So I wanted to be compensated for the price difference and the taxi fare to the different airport ($86). Delta is categorically refusing to engage with me on this because it was a "weather delay" and therefore "out of their control." Well it was not in my control either. I paid for a service, I did not receive it. Why should I pay for a service I did not receive? If I go to a steakhouse and order a $500 wagyu steak, but they tell me they're out of the wagyu and instead give me a cheap rubbery $10 steak, then insist on charging me the $500 of the wagyu, that would be grounds for a lawsuit. Why should this be any different?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Tokyo via Detroit
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Questioning if I will fly Delta again"

(United States)

Trip Verified | Questioning myself if I will fly Delta again! My flight schedule was to depart from Guatemala at 8:15AM as we were already in the waiting room one hour before the scheduled time, changed the departure to 1:00 PM that is almost 5 hours delayed, and 4 hours later the again changed the schedule to 2:00 PM. That is now 6 hours delayed and still with a question mark as the luggage is outside the plane. I complained to them over messages and they lied to me that it was for bad weather and an hour later another airline departed to LA with no delays. Later I convinced the to tell me the “truth” that it was for maintenance issues. Regardless I believe Delta has serious problems with their existing management as last week my niece had the same problem. Their agents or people responding are very polite trying to compensate for the bad experience but the root of this problem is coming from their managers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuatemala to Los Angeles
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Super disappointed in Delta"

(United States)

Not Verified | Flight was fine. Food (roast beef salad) was quite good. Good service in first class. We unfortunately missed our return flight. We arrived at the counter 43 minutes before takeoff, 7 minutes before boarding and were told we were too late and couldn’t check in. The airport was empty. We are TSA pre-checked and priority with purchased first class tickets. There was absolutely no effort by the counter agent to try to help us on to the flight. Just a shrug. She did try to help us book other flights, which would have been a red eye, losing first class seats and flying coach for a leg for one of us, and cost an extra $2000 per ticket on top of our already purchased first class seats. Thankfully we were able to see on our phone that we could fly first class on American to our destination with a far better schedule for only $1223 each first class. I have never experienced such an utter lack of effort on the part of an airline to get a customer on their flight. Super disappointed in Delta
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSan Antonio to Las Vegas
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"would definitely fly Delta again"

(United States)

Trip Verified | Flew roundtrip from DFW-BOS. Both inbound and outbound legs were on A220-100. This is an awesome aircraft very similar to the A220-300. The engines are very quiet and the seats wider than bigger single aisle planes and very comfortable. Overhead bins large enough to accommodate carry on bags. Bathrooms are very spacious more so than on larger B737 or A320s. No delay inbound to BOS; however the outbound flight to DFW was delayed by 2h 30m because of the winter storms. Delta through its mobile app and messaging kept us informed of each and every flight delay update. Although delayed we were glad to be home rather than being stranded in BOS. WiFi worked flawlessly on both flights. Cabin crews were very friendly offering snacks and water periodically throughout the flight. The DFW-BOS nonstop is a new route for Delta and I would definitely fly Delta again.
AircraftAirbus A220-100
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteDallas Ft Worth to Boston
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Total lack of customer service"

(United States)

Trip Verified |  Platinum Medallion member. Wallet was stolen on a trip, and presented ticket and official ID. Was allowed in every airport lounge except Atlanta. Total lack of customer service, inconsistent practices and the workers looked as though they couldn’t care less. RUN. BAD AIRLINE
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePhoenix to Columbus
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no