Delta Air Lines

Return leg of a paid first class ticket LAS-ATL-GSO. Seemed like circumstances were lining up to give my wife and I a major headache - Bad weather on the East Coast late (mechanical not weather) departure from LAS tight connection in ATL and no seats ex LAS going anywhere East. Helpful agent and supervisor booked hotel in ATL in case we misconnected but we didn't need to have worried a fine tailwind got us to ATL in time for our connection. Newer planes on these 2 legs; the aircraft on the LAS-ATL leg even had a rudimentary IFE system. However my joy was short lived as my headphone jack didn't work and I was denied the opportunity to watch reruns of a few TV programs. Food was fair (basically the same as the outbound journey) seat comfortable service attentive ground staff throughout helpful and efficient. I'll stick with Delta through this purple patch they are enjoying.

All flights delayed some due to weather others to "no staff for flight crew". Missed all connection flights. Help desk staff extremely rude and condescending especially in JFK. Will never ever fly this airline again. Info given by crew 10 min before landing late regarding new gate and terminal incorrect.

I just tried Delta's "Business Elite" from JFK to BOG on a 737-700 and what a ripoff! These "premium" seats offer a pitch of just 37 inches (that's less than JetBlue's premium economy); they also recline quite a bit and the result is a wedge experience which made for one of the most uncomfortable flights I can remember. I couldn't even open my computer until my neighbor decided to join his wife in much more comfortable bulkhead coach. Soft service was fine and dinner actually surprisingly good accompanied by a decent German Riesling. But seating comfort is still paramount and this was unacceptable.

The gate experience is good with staff pointing the way. This is especially good at Paris DeGaulle where there are endless gates and lines and confusion. Once on board the experience lessens as the attendants seemingly are frequently tired and occasionally indifferent. I have never been hot (not warm but hot as in a cabin temp of the high 70's) on an overseas flight. A request to a attendant brought the equivalent of a sleepy shrug. The food is edible and the presentation tries to be quality but it falls flat with the quality of the food and the occasional rush to serve and clear. I hate the business class pods - ok for the sleeper or someone doing work but impossible to talk or interact at all with a companion. Baggage handling is excellent for sky priority. Delta clubs vary from seedy (JFK) to nice. Nothing as nice as the Air France clubs at Paris CDG.

Paid for 1st class GSO-ATL-LAS. Delta continues to do a good job in their attempt to be a cut above the other Legacy airlines? Flights were on time check in and boarding easy food good. Service prompt and efficient if not jaunty. The flaw in the program in my view is the age and features of the equipment. DL's policy is to fly them until they run out of hours and our sky veterans had amassed 51 years between them! No IFE on either flight an ugly and not overly comfortable first class seat and 25 year old bathrooms - my ongoing pet peeve with DL.

I flew from YYZ to Detroit to Seoul I was sceptical at first flying Delta because of all the negative reviews. I am very pleased with the whole experience. Enough leg room great entertainment system and great food. I love the snack bags in the middle of the night and bottles of water. Little details really makes a huge difference the ear plug and eye cover warm wipes and cold wipes after boarding and when you wake up. Even the washroom is roomy. Flight attendants are efficient. I will definitely try to fly Delta whenever I can.

Flew PDX to AMS. Flight departed slightly late but actually arrived early. At check-in I enquired as to whether I could pay to upgrade myself to business class but they said they don't have such a program for last minute upgrades which was rather odd as other airlines regularly do it for a fee. Having said that in many ways I was glad I didn't as my normal economy seat was extremely comfy with loads of personal space. Delta has the best inflight entertainment system I have used with a massive selection of entertainment. Having said that they really need to do something about their meals as they were awful and almost as bad as Air Canada. I didn't eat my main course as it smelt awful food but was supposed to be beef stroganoff. The food was the only thing to let Delta down as their cabin crew were friendly and efficient making sure we had regular supplies of water to keep us hydrated. Id definitely fly Delta again but would order a special meal to see if said meal would be better.

Flying to Detroit From Tampa on a 737-800. Service on the plane: it was a good experience. Flight Attendants were polite and cared about me and other passengers (unlike United and BA). Food was only pretzels and cookies and a drink of choice (it was only a 2hr flight). Seats were comfortable. Service in the airport-Good service no long lines and friendly airport crew! I enjoyed Delta and will fly them again!

DCA-ATL-DCA MD-90; Economy. "We love to fly and it shows" used to be Delta's slogan. Standards have slipped a lot since then. DCA counter bag drop-off was prompt after online check-in and the outbound flight was on time. It is amazing how many seats they have crammed into this aircraft recently to make money from Economy Comfort seats. The seat itself is reasonably comfortable for about two hours but the reduced legroom is awful. I am average height so I feel for taller people. Both planes were very clean and appeared well-maintained for 18+ year-old aircraft. A drink and mini pretzles were served on both flights. ATL bag drop-off after online check-in was quite quick. The inbound flight was delayed by 75 minutes but they made-up 25 minutes of that lost time. Flight attendants outbound were friendlier than those inbound. Overall this type of service will be acceptable for two to three hour flight segments and I will use Delta again.

May 1 2014 Washington DC (DCA) to Minneapolis St. Paul (MSP). I bought an economy class ticket but Delta gave me an economy plus seat. Economy plus had a little more legroom and padding than economy but the seat recline was almost the same as in economy - I couldn't tell the difference. Based on this experience I would not pay extra for economy plus. Delta charged $2.00 for headsets with which to listen to a movie displayed on overhead screens situated every 4-6 rows. I didn't buy the headsets or food so I can't comment on catering or entertainment. Boarding has turned into an unpleasant experience passengers crowding the gate so they can board first and secure overhead bin space. My flight experience deteriorates each time I fly Delta. My spouse is a Platinum frequent flyer which is the only reason I patronize this airline -- no cost award tickets. I can't wait to fly Southwest or Jet Blue (domestic) or Air France KLM Lufthansa international. It seems as though the smiling CEO on the inflight video has nothing but contempt for his economy class passengers.