Delta Air Lines

✅ Trip Verified | Was scheduled to fly from Medford to Seattle and end in Lihue, Kauai. Our flight was delayed multiple times making a 3 hour delay and would result in missing our connecting flight into Seattle to make it to Kauai. There were no later flights this same day to Kauai, so we were scheduled for the next morning to fly from Medford to Seattle (now we’ve missed our first night of vacation). After asking the airline how often this happens, she responded maybe 1/15 planes are delayed and was unlikely it would happen again. Then our next morning flight scheduled for 5.45am and was for the second time, delayed 3 hours to 8.30am and we were scheduled to miss our connecting flight in Seattle once again! Although Delta re-imbursed tickets and we will still make it to Kauai this evening through yet a third scheduling conflict - it has put us behind 24 hours into our trip. Needless to say I will not be planning on flying Delta Air Lines for quite some time- at least out of Medford. Completely ridiculous.

✅ Trip Verified | Dublin to Toronto via Boston. Avoid the airline if you have other options. I have been left with no luggage almost 3 days now. No communication from the airline in regards to when I will have it delivered. No help at all. Ruined my holiday.

✅ Trip Verified | Oslo to Minneapolis via Paris. My luggage got lost between Paris and Minneapolis on the 21st March. I received it on the 25th of May. I have a receipt and many emails saying I will be compensated USD 300 - I have still after three months not seen the money. I get emails from Delta all the time saying how sorry they are and that the amount will be put into my account but it never happens. All emails they send cannot be replied to. There is only one Norwegian phone number provided that transfers me to KLM Holland. They transfer me on to the USA where I am put on hold for long times. I hanged up once after 34 minutes. I have called and spoken to a number of people I have been transferred to but never end up with the right person. They all tell me to go to [email protected]. I have done that several times but only end up with emails saying how sorry the are and that the email cannot be replied to. I has been a nightmare and no one takes responsibility. But they are extremely good at saying how sorry they are and send email to me time after time that the money will be transferred to me!

✅ Trip Verified | Amsterdam to Orlando. Better than expected experience on a US airline. The flight boarded and left on time. It arrived 30 minutes ahead of schedule. Plenty of food and beverages during the flight. Friendly, capable, but very "experienced" flight attendants. The plane is old, this one was over 21 years old, but well maintained. Seat pitch in economy is tight. The IFE content is excellent, although the system had to be rebooted after take off, which took 30 minutes. Recommended. The ground handling at both Amsterdam, with the ridiculous questioning due to US regulation, and the line at Orlando for US immigration make DL to loose some stars, but can't be entirely attributed to the airline.

✅ Trip Verified | Flew Los Angeles to Dallas. I was not expecting much given the aircraft type and relatively short flight time but I vastly underestimated this trip. A wonderful flight attendant, a comfortable seat, great entertainment options and a terrific light supper. Not a single complaint only kudos to Delta for stepping up.

Not Verified | Kahului to Los Angeles. 7 months in advance. That is how far out we booked our travel plans. For the first time we decided to try first class. Now, the flight out was much better than the return which is what I am rating here. Note above my indication of how far out we booked. So, we checked in online and confirmed our return flight. We went to the airport and got our boarding passes (should have looked at them at the desk) but when we went to board were told we were in zone 2. Indeed the passes showed seats 24A and B. Went to counter to see what was the reason. Never got a clear reason. Change of plane (was same model as indicated on travel plans) a passenger being moved over (shouldn't we have been given priority?) and some other reason I cannot really recall right now. Let me also point out that our baggage was checked as if we were still first class which would seem odd if we were bumped to economy. Now, they told us we will receive vouchers because of this event (first class) and some refund. We are still awaiting an answer on that and our travel agent is helping. Then, oddly, just before we boarded, a seat opened up in first class. (No, we did not take it as we wanted to sit together) Delta, your service is extremely lacking. You had our contact information and never did so. Your "explanation" of the event was so full of holes, cheese cloth, in comparison, is wax paper.

✅ Trip Verified | I rode 4 time with this airline, each time it was delayed. The last time it was delayed was to wait for 3 employees who were not even working on the airline. We waited 45 minutes for them. The other times they were delayed at least 2 hours. Extremely inconvenient. If I have a choice I will never fly with Delta Air Lines.

✅ Trip Verified | New York to Madrid. Our flight was suppose to leave at 7PM after being delayed a few hour we finally took off around 11PM. After being in the air for almost 2 hrs we were told we had to return to New York because of mechanical issues. We then waited another couple of hours switched planes and didn't take off until almost 2an, some 7+ hours behind schedule. Would never consider flying this airline again, terrible experience.

Not Verified | I needed to change planes in Detroit. Flight was a little late but I knew on my boarding pass the gate was 71 - I was coming in at 78 - no worries. First, passengers need to check their luggage into the belly of the aircraft. So much time getting things out of overhead racks. People who are changing flights need to sit up front, not in the back of the plane, and I was in the very back of the plane. When I finally exited the plane, I learned that the gate is A49 in another terminal, take an escalator, catch a tram, etc - I have less than 20 minutes. I was running through the airport using escalator, tram, walkways and made it by the seat of my pants. Travel should not be this way!

✅ Trip Verified | Dallas Ft Worth to Salt Lake City. Was told we had to check baggage because there was not enough room. We needed our carry ons but still forced to check. Getting on the plane, there was still plenty of room. Every crew member we talked to about this was rude and not accommodating. I am extremely disappointed and frustrated. I usually fly American and now will continue to do so.