Wizz Air

Not Verified | Our flight was from Palanga to Luton. We have got message that our flight delayed. So we came with our 20kg suitcase, like normally before our flight (by the time what they changed). Check in was closed, we asked to check in our suitcase and they said, that they done that by previous flight time. We asked what we can do, they said 'your suitcase is to big to go to the plane, like cabin bag. Check in is closed, you needed to bring it by old flight time. Now it's imposible to check in, cause then flight will be delayed 20min more, just because of you.'. We tried to sort it out and the staff from few metres been shouting 'so what are you doing? Flying or not?'. The staff was very rude and unprofessional! So we must call for brother and leave our 20kg suitcase for him. And even after we went by the gates, we been still been waiting 30min, they just been putting all suitcases to the plane. And we been really disappointed about staff. They're so rude!

✅ Trip Verified | Luton to Iasi. Unhelpful, confusing and rude staff After checking in online I closed by mistake the window where I could download or print the boarding pass and when I opened it again it was gone so I couldn't print it out myself. I tried to print it at the airport, the staff said they would print it for me at the check in but when I got there they said I missed my flight after 30 min of waiting in line. Staff tell me I can book another flight for 77 pounds more. I ask them about the travel insurance I paid for and they tell me it's a third party company. I call Wizz Air by their contact number and they give me the wrong number twice, good thing the insurance company sent me an email so I can speak with them.

✅ Trip Verified | Almost always late. I haven't used them in many years after my previous terrible experience with delays but was kind forced to do it again. It was manageable but as usual lots of hidden fees in a ticket purchase (admin fee for each flight for example despite purchasing it at once). But final straw was that I got charged 35 pounds for not doing check in online despite no reminders about having to do so. Turns out it's hidden deep between lots of writing. I complained about it. It took them 5 weeks (!) to answer to my email and literally just quote that bit to me. Absolute shambles and zero respect for the customer. Avoid Wizz Air like the plague.

Brussels to BudapestBrussels to Budapest. For sure my last trip with Wizz Air. An all over "no good" experience. Its a shame that they can continue with treating people like this. In the early years it was really ok but the "shareholder" pressure is apparently too high to show some more respect for the customers. Pity. I wish them the worst. Cabin staff were ok! I have to say that. Maybe they should leave the company before it is to late.

Not Verified | St Petersburg to Luton. The worst airline company ever. They are tricking you with cheap tickets to charge you later for everything. We had to pay 90€ for check-in after I did it online, and the "best ever system" give me the pass boards for the 2 days ago fly, how come that is possible, to do the check-in for the previous flight? Very rude staff and flight delayed. Never recommend it

✅ Trip Verified | Budapest to Rome. Terrible experience. They charged me 35 euros to check in, even after I paid for a mobile boarding pass and my friend paid extra for priority. They didn’t waive the 35 euro fee. This is quite possibly the worst airline I’ve ever flown. They also made us walk 5 minutes in the rain to get to our plane. They just are awful.

✅ Trip Verified | Berlin to Budapest. It was the worst trip we ever had. Flights were late, service very bad, the space between the seats is even for a budget-airline to small, online-check-in doesn't work and for the counter-check-in we had to pay EUR 71,39 extra! Never Wizz air again.

✅ Trip Verified | Budapest to Gatwick. Absolutely rubbish airline. Very unclear luggage allowance, we were told no wheel bags allowed and everyone who had one was charged £24, even if within the regulation sizes. I read the confirmation with luggage sizes and thought I had adhered to them. Steer clear, sat on the tarmac for nearly 2 hours waiting for people to pay the additional charges for their luggage. Very annoying and overall bad service. Rude staff and awful service.

Not Verified | Belgrade to Paris. Horrible booking process, filled with traps designed to get the customer to sign up for unnecessary services. Check in process designed to trap the customer into paying high airport checkin charges. Dont use this scam of an airline.

Not Verified | Tel Aviv to Luton. Flight over was OK but coming back only one trolley service on a five and a half hour flight, only 5 sandwiches for nearly 200 passengers and no toilet paper in the rear toilet. Not good enough and will not fly with them again. It was the Sabbath when we left Tel Aviv so not much open in the terminal, airline must have known this so why didn't they ensure sufficient food on board. Went 8 hours with crisps and a chocolate bar including the time at the terminal.