Wizz Air

This airline is terrible! Timetable changes (moving flights to different days rather than times) after you've booked are unacceptable when people have already made non-refundable bookings for ground transportation and hotels etc). Wizzair do this with appalling regularity and with no regards for the effect on its customers.

We often fly with Wizzair to/from Charleroi/Budapest and find it quite reliable at least on these destinations. The cabin crew is usually friendly and assists with our small children. We only got a lost suitcase once around Christmas so it took longer to retrieve it but we eventually did. I don't know about other destinations but if you intend to fly between Brussels (Charleroi) and Budapest I would recommend it.

Avoid Wizzair! A group of us had our outgoing flight cancelled. We made a claim for a refund for that flight. That was 6 weeks ago and there has been no response. I have called their phoneline (which is premium rate @ 95cent per minute) several times and no one has ever answered. Those calls have cost me around 40 euros already. Terrible company

PRG-LTN and LTN-PRG were rather good flights. Minimum legroom friendly staff. Would prefer flying CSA to Heathrow any day but we flew to LTN on Friday and back on the following Tuesday bought tickets on Tuesday afternoon for 8900 Czech crowns all included (1 checkin bag) - that's less than 250GBP when buying 2 days in advance - cheaper than any other carrier.

London - Kiev. First problem started a few weeks prior to travel when the return flight was simply cancelled. No explanation offered. We had to buy (very expensive by then) BA tickets instead. Refund from Wizzair was promised but never given. Contact over an email is not possible. I called their premium phone line numbers at least 4 times to chase my refund - still no refund. Flight - delayed by 1.5 hours on the way out - people queuing up at the gate - no explanation offered. No drinks available on the flight.