Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 525 reviews
5/10
3 star Skytrax Rating
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1/10

"it will end up costing more"

(United States)

Trip Verified | Flew Prague to Naples. Wizz Air may seem cheap but trust me it will end up costing more after the hidden fees add up. Not only were we charged a ridiculous fee of $50 per person for checking in (more than the actual flight) Wizz Air also lost our luggage after guaranteeing it would make the flight. They wouldn't even cover costs for our toiletries. Not to mention they called our hotel promising our luggage would deliver the next day, but after extending our stay to receive our luggage and waiting all day, it didn't arrive. No emails or calls about why it didn't either. We had to travel another 8 days without our luggage.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePrague to Naples
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"a typical Wizz Air flight"

(Hungary)

Trip Verified | From Budapest to London Luton, a typical Wizz Air flight as you would expect, it was quite smooth, except that if you pay more for priority, they do not give you the opportunity to get on the plane earlier, you can queue at the plane with the others. Besides that, I chose to pay more because I wanted to bring my backpack to the plane, I had only one luggage (my backpack) and the stewardess gave it back to me to put it under the seat before me. I wanted to travel comfortably, but to get back my luggage for somebody else's (who I presume did not pay extra) - it is not right I think. The staff was quite friendly, courteous, basically I was satisfied with our flight except the above hiccup.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBudapest to Luton
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the best low-cost company in Europe"

(Hungary)

Trip Verified | Flew Budapest to London. There are rules at every airline. On the website of the WizzAir everybody can get to know all of the information about baggage, flights, the level of the service and the selection of the drinks and food available on purchase. With this clearly well known knowledge in my opinion WizzAir is the best low-cost company in Europe. For the price of a bus ticket they gave me a lift to London - that is all what I had paid. The cabin is new and clean, the safety is high and the cabin crew is one of the kindests. For 23 Euros it is heaven.
AircraftA321-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBudapest to London
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"customer service is appalling"

(United Kingdom)

Trip Verified | Birmingham to Warsaw. Stay away from Wizz Air if you can! The service is terrible, staff are rude and the customer service is appalling! They are very stringent with the rules and do not care about the customers. I have seen them preying on customers to get more money by measuring and weighing customers bags to the gram/mm. If you need to change or cancel your flight they will still charge you to cancel it or change it, they will not even allow you credit to use later. There is no such thing as special circumstances with this company as listed on their website.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBirmingham to Warsaw
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refrain selecting Wizz Air again"

(Romania)

Trip Verified | Milan to Bucharest. Besides the fact that the flight was 70+min delayed, which I can understand in some conditions, this was not the case. Boarding staff were rude, felt like the arrogance was a deminor for their selection. After the delayed boarding they allowed alcohol intoxicated people in the plane and allowed them further alcohol consumption from Duty free. All in all I will refrain selecting Wizz Air to Milan again.
AircraftAirbus
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMilan to Bucharest
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will never fly Wizzair again"

(Israel)

Trip Verified | Budapest to Tel Aviv. Terrible company, with even worse customer relations, no clear indication of the rules for check in. for example, after choosing online check in, we weren't able to do so online and ended up paying a ridiculous amount of 40 eur for each passenger at the airport. Will never fly Wizzair again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBudapest to Tel Aviv
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"you can save a lot of money"

(Germany)

Trip Verified | Frankfurt to Sofia. Check in counter, security check were no lines. Plane was parked in the south side of the airport (terminal 3 construction area), so it took very long from the terminal building to the machine. We ware in a bus for 30min in total, however flight was on time. Priority passengers and non priority passengers were in a bus mixed in Frankfurt, however, they were divided in Sofia. Priority passengers could get off first in Sofia. As a new rule from winter schedule 2017, without priority, your cabin luggage is hold at the gate without charges. If you have valuable things in a bag, staffs say to you to bring them only into the machine and staffs take your bag. As a priority passenger, I could bring 2 bags into machine. Therefore, overhead bin had enough room and it's possible on time operation. I am a non EU passport holder, and asked VISA check at the check in counter, however in Frankfurt and Sofia both said no necessary to do it. All above matters are mentioned on the web. If you follow rules, you can save a lot of money without any problems with Wizz Air.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFrankfurt to Sofia
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no one cares about you!"

(Austria)

Trip Verified | Budapest to Tirana. Worst experience ever! I had a small bag and they made me pay 45€ fee. The guy told me my bag was 1 cm bigger than it should be, so for 1cm me and my sister need to pay 90€ fee in total. Workers are so rude and no one cares about you!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBudapest to Tirana
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They never said sorry"

(United Kingdom)

Verified Review | Will never fly with Wizz Air again. Flight from Prague to Luton was delayed for 8hrs. They never said sorry. They kept all passengers waiting without any information or explanation. Plane supposed to land at 20.30 in Luton but we were landing at 4 am. Many people gave up and left Prague airport. Other people missed their transports and jobs. No compensation from Wizz Air. Saw many passengers without money or the ability to buy a food so they were starving. Was really unhappy with this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePrague to Luton
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They completely ignore clients"

(Italy)

Verified Review | Naples to Warsaw. Booked my ticket in September for March 2018. One month later I notice on my own that the flight was cancelled (no info from the airline side!). After 10 day the free of charge customer service (by email) is is continue to invite me to call the customer service on the payment phone number telling they cant do anything for me (re-assigned flight is opposite to the booked one and i am not in position to eventually re-book it on my own to a different one flight). The free of charge customer service doesn't exist. This is absolutely impossible to speak to anybody. No contact. No solution. They completely ignore clients even if the fault is all theirs.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNaples to Warsaw
Date FlownSeptember 2017
Ground Service 12345
Value For Money 12345
no