“such an unreliable airline”
Giacomo Bertacchi (United Arab Emirates)
✅ Trip Verified | This is a review regarding an overbooking of my son. He was actually supposed to fly today, regularly checked in online and with some extra but left grounded for overbooking at the counter. As a medical student he will be missing his lectures and tests, and there is no way the company can compensate for such inconvenience. In case of unexcused unattendance he might be further penalised by the school. I will never book him again with such an unreliable airline and I do not recommend it to anyone who is flying on a tight/non-flexible schedule.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Abu Dhabi to Larnaca |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"did not want to refund the payments"
D Nayarev (Latvia)
✅ Trip Verified | I bought 2 connecting flights from Paris to Antalya with the connection point Cluj Napoca. The company cancelled the second flight and did not want to refund the payments for the non cancelled flight. Never purchase air tickets from that company if you do not want to lose your money
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Antalya via Cluj Napoca |
Date Flown | March 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Absolutely appalling service"
Tal Fineberg (Armenia)
✅ Trip Verified | Absolutely appalling service. We received an email to check in online but when we clicked the link it said our itinerary did not exist. When we arrived at check in we where informed that we had to pay about $75 per person to check in. We had screen shot proof of their problem but the so called manager refused to help.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Yerevan to Larnaca |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"one of the worst companies"
S Kamitos (Greece)
✅ Trip Verified | It is one of the worst companies to fly and even though initially considered as cheap, in the booking course is not! When I have the option to fly with another company on the day & route, I always avoid Wizz. Charging for cabin luggage more than ticket. Recently there is no option for random seat. It has to be paid extra! So what is the purchased ticket for? For any reason, a change is required, you will get charged for calling to their call centre, making change , even changing name is €50. Customer care is one of the worst. In most of the cases there is always a delay. Minimum of 1 hour. There is no priority to families and people with assistance.
Aircraft | A321neo |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Budapest to Athens |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“never again with Wizz”
Diana Apostol (Greece)
✅ Trip Verified | By far the worst airline I have ever traveled with in my life! They consistently cause issues for passengers, either with check-in (€45 fine if not done electronically) or with luggage if it's not precisely the size they demand, weighed down to the gram, of course. And naturally, the delays of 2 and 2.30 hours every time. But never again with Wizz!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tirana to Athens |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not accept the certificate of death"
A Sanic (Serbia)
✅ Trip Verified | Booked a ticket with Wizz air and had a death in the family and they did not accept the certificate of death because he died few days earlier than their rules. I asked at least to be refunded in the Wizz account so we can use it later but they refused.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Rome to Belgrade |
Date Flown | February 2024 |
Value For Money | 12345 |
Recommended | no |
"Good value for money"
M Taylor (United Kingdom)
✅ Trip Verified | Ground staff at Abu Dhabi good, provided by Etihad. Boarding was fairly painless and via an airbridge which does slow the process down somewhat. Once onboard, constant reminders to take seats and not block aisles but ignored by many fellow passengers as they tried to swap seats with others as they clearly hadn't paid to sit togther; basics if flying a low cost carrier. Seats OK but any longer than 4 hours becomes uncomfortable. Crew OK and provided a good service. Their authority undermined on a couple of occasions when the seat belt sign was on for turbulence and pax just getting up and walking aroumd despite being asked to sit down. Disembarking was through front and back doors which meant a speedy process to the terminal. Flight was punctual and is the norm for this route. Good value for money.
Aircraft | A321CEO |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Abu Dhabi to Larnaca |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff was very friendly"
S Neale (Italy)
✅ Trip Verified | I usually book an emergency exit but this time I opted for a regular seat. I was surprised by how spacious it felt. Flights were on time and the Serbian staff was very friendly. The perfumes sold on the plane are 12% - 15% cheaper than those at Hamburg Airport. Only thing I would improve is their vegetarian sandwich which is a cheesy paste. It is edible and reasonably priced but not particularly tasty.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Belgrade to Hamburg |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“Horrible customer care”
S Kemp (United Kingdom)
✅ Trip Verified | This was the worst ever experience I have had in 18 years of travelling by air. I flew from Gatwick to Vienna and back the same day with a cabin approved hand luggage. The ground team in Gatwick was super helpful and effective however this cannot be applied to personnel in Vienna airport. The hand luggage I have been using for years and two most recent trips I have used was during Christmas interestingly using Wizz Air again and yesterday, I had no issues. However the ground staff in Vienna had decided that I suddenly have an incorrect luggage demanding me to pay 60EUR or I won't be able to board the plane. I was treated like I was less than human, suffering with physical health that was very much affecting my wellbeing due to their treatment. And when trying to explain this to the personnel handling the boarding I was told that my health was my problem and I should not worry about it. They refused to provide me their names and told me they did not have time to deal with me, I should pay and get on the plane otherwise I could stay in Vienna. I would never recommend anyone to fly by Wizz Air and especially from Vienna. Horrible customer care with no human manners. Absolutely poor communication skills and definitely not suitable for working with people. The two gentlemen should reflect and maybe change their roles where customer care is not needed to prevent more vulnerable passengers to become more ill just thanks to their inhuman approach.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vienna to London Gatwick |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"recurring issues with this airline"
95 reviews Diogo Freitas (Portugal)
✅ Trip Verified | Wizz Air Flight W48372 on 30.01.2024, from Baku to Rome Fiumicino was delayed for more than three hours, it was supposed to depart at 23:15 and only departed the next day 31.01.2024 at 02:48. No apologies from any cabin crew member or the pilot were presented. I have recurring issues with this airline.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Baku to Rome Fiumicino |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |