Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 546 reviews
5/10
3 star Skytrax Rating
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1/10

"A total scam"

(United Kingdom)

Trip Verified | Flew Wizz Air from Tel Aviv to London Luton. Their online check in wasn’t working so they charged me $25 for airport check in. Avoid. On top of it I nearly missed my flight because there were no Wizz Air staff available to charge me the $25. A total scam and the staff said the website had bugs and this happens the whole time. Also the seats are so uncomfortable they leave you aching all over.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTel Aviv to London Luton
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"cabin crew member was rude"

(Romania)

Trip Verified | Outbound flight was 3 hours delayed because of snow. Wizz Air should take responsibility for delays determining missing of connection flight. This was not our case, because we had a 5 hour gap. Inbound flight was on time but one cabin crew member was rude to Hungarian speaking passengers, shouting in English. I suggest sending aircraft from Budapest base on this route, like before. Overall, it was a good value for money return flight.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCluj to Budapest
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Terrible booking process"

(Poland)

Trip Verified | Flew Warsaw to Larnaca with Wizz Air. Terrible booking process, wasted a lot of time trying to make reservation online (muliple glitches causing reservation to be restarted). The page to report issues, doesn't work properly either. Online customer service not very unhelpful.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteWarsaw to Larnaca
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Employees were unsympathetic to customers"

(United States)

Trip Verified | Flew Wizz Air from Eindhoven to Belgrade. Hidden fees, paying for your ticket at the airport. The lowest of the low for budget airlines on the 4 continents I've traveled. Book with someone else or at least add €€ to your ticket price. My baggage fee and ticket printing at the airport cost more than my flight. Expect usual costs of food and drink (Including water) while flying. Not worth it. Employees were unsympathetic to customers without internet access to buy bags and check in online. Charged outrageous fees at the airport.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteEindhoven to Belgrade
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"crew are usually friendly"

(Bulgaria)

Trip Verified | Varna to Luton. I am a regular flyer with Wizz as I live in Bulgaria and work in the UK. So, generally I think Wizz is good value, on time, clean comfortable cabins (if you have long legs buy your seats in rows 1, 12 or 13. If you join the Discount scheme you get good value for money and the premium package for frequent flyers is well worth it as seat selection etc is free when you pay the annual fee. Priority boarding I have only had one negative experience and this was at Sofia airport on an internal flight, poorly organised but this is not usual for Wizz. The cabin crew are usually friendly although sometimes they are tired on late flights. On board service is good. Announcements from the flight deck are sometimes inaudible or heavily accented and of no use. Negative - Luton in middle of winter, they process you like cattle and leave you (including old people and young children) out in the bitter freezing cold and not for 5 or 10 minutes, can be more than 30 minutes.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVarna to Luton
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no information was given"

(United Kingdom)

Trip Verified | Flew Wizz Air from Luton to Sibiu. Terrible, miserable, unhelpful staff. Felt like a caged animal, being 6”2 there really wasn’t any room. Very uncomfortable. Long delay leaving Luton which couldn’t be helped as the weather was bad but no information was given. Would not fly again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLuton to Sibiu
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"staff were efficient and professional"

(United Kingdom)

Trip Verified | Flew Doncaster to Warsaw Chopin. The Wizz Air staff were efficient and professional. Priority boarding is worth the extra money as it allows you to cut the queue's and also guarantees your on board extra bag. I had an on board meal of baguette and tea which was reasonably priced and very nice. I flew on an Airbus A321 which was only 10 months old so very modern and clean. Highly recommended airline. Travel Tip: Choose rows 1-3 with priority boarding.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoncaster to Warsaw Chopin
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"priority boarding a scam"

(Germany)

Trip Verified | Berlin to Budapest. Wiz Air doesn't have a priority queue at the gate, so even if you pay for priority, you won't be the first one to enter the aircraft. Moreover, I was even prevented from taking my hand luggage inside the cabin, so I had to put it in hold. It took 7 weeks for Customer Care to reply on my complaint. They answered that even if there was no priority at the gate, there must have been a bus, and I should have been the first one to enter the bus. There was no bus. Don't pay for priority boarding. It's a scam.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBerlin to Budapest
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Best low-budget Airline"

(Austria)

Trip Verified | Flew Wizz Air from Budapest to Larnaca. Best low-budget Airline I have flown! The whole aircraft made a very clean and proper impression. For the first time in my life I did not feel the stressy and hectic way of work here, which is so typical in Western Europe. Staff still smile here from the heart!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBudapest to Larnaca
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"I highly recommend it!"

(Spain)

Trip Verified | I flew with Wizz Air on January 29, from Sofia to Madrid, it was a nice flight, the cabin crew were very nice and attentive. During the three and a half hour journey I felt very comfortable at all times. I also ordered some snacks that were cheap. The seats were comfortable and the legroom was spacious. Very good job Wizz Air, I highly recommend it!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSofia to Madrid
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes