✅ Trip Verified
| Luton to Tirana. I want to start off by saying that I am not a picky flyer. If an airline takes me from point a to point b safely, then I am satisfied. With this in mind, I never thought I would have such a dreadful experience with an airline. On the first leg from Tirana to Luton, I tried to check in via the Wizz Air app, however it explicitly said that I could not check in online due to regulations from Tirana's airport. I went to the check in counter the day of the flight and I was harshly told by a Wizz Air employee to pay the charge or leave the airport, even though I was clearly explaining to them that checking in online was purely impossible- they refused to listen. The first absolute scam from this airline. The second leg was an even more dreadful experience. Before boarding a woman started interrogating all passengers like she was a prison warden about the number of carry on bags they had. I was fine, however there were people who were forced to pay cash on the counter, just for carrying a lap top in their hands. Second absolute scam. The flight was supposed to take off at 6 a.m UK time, but it took off at 7:30 a.m. The reason was "a missing oxygen bottle" which had to be delivered from Gatwick Airport. To add to the misery, we were left to wait not even inside the terminal, but in the stairs leading to the tarmac, for about an hour. The air was humid and I started having difficulty breathing. Many older people had to lie down on the ground, and many children started getting ill. It seemed like a scene from an apocalyptic movie - at 6 a.m on a Tuesday morning in London! The flight itself was alright. I want to point out that the captain of the flight, an Irish gentleman, fully deserved the title as he apologised profusely on behalf of a ridiculous airline. Nothing but respect for him. Every single other Wizz Air employee, particularly the ground crew needs to take some lessons not just on their jobs, but also on basic human decency. I would give this airline a 0 if I could. Please avoid them at all costs.