Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 582 reviews
5/10
3 star Skytrax Rating
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3/10

"no flight without delay"

(United Kingdom)

Trip Verified | Lviv to London. Since we got our direct line of Wizz Air from London to Lviv from 1st May 2018 there has been no flight without delay to go and return. Minimum is half hour to maximum of 6.5 hours (known to me). Otherwise plane is ok-ish, cabin crew very nice and friendly both ways. Food and snacks average.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLviv to London
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I have ever flown"

(United States)

Trip Verified | Vienna to Rome. This is by far the worst airline I have ever flown on. Here are 3 reasons why: 1) They Charge you for everything. I mean everything. If you don’t have checkin completed before you get to the airport it costs $40 to get one there so you can fly (not an exaggeration). Printing the little piece of paper costs literally as much as the airplane ticket. In addition, there website is so sneaky and tricky that they won’t send an email asking you to confirm or anything. They will make it incredible you difficult to do so they can steal some more money. I had 5 different flights on this trip from several airlines and this was the only one I could not figure out how to check in and spend $40 on that. Also expect to get charged extra if you have any extra bags at all: purse, hand bag, etc. I wouldn’t be surprised if you got charged for entering the plane with gum in your mouth. 2) Staff will treat you poorly. Aside from being charged for everything and nit pick on everything; there is no management in the building to talk to if you have an issue b/c the company is so small they have to hire an outside source at the airport. The staff treats you like criminals checking everything and looking for any little thing they can charge you with. From there you’ll be driven on a bus shuttle to the plane. Literally they are some stingy that you have to sit in the back of the bus if you are not priority. This doesn’t even matter, but it’s just that type of scroungy feel to the whole experience that makes it misserable. 3) They delayed the flight twice overall. I’ve flown about probably 10 or 15 times to places all over the world. I have had some great ones and some rough ones, but this is by far the worst. I will probably never fly with Wizz Air again and I encourage anyone else reading this review to do the same. Pay a little extra because it will literally cost the same amount or less in the end anyway. Plus you’ll be able to at least carry one carry on safely with you to the airport.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVienna to Rome
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Boarding was quick"

(United Kingdom)

Trip Verified | Riga to Luton. I was surprised by the flight and both departure and arrival process. Check in at Riga was swift and quick. May be I was lucky that I had read the booking information reference cabin baggage allowances and knew what to expect. The staff do check bag sizes and weights but that is a standard with most airlines now. Boarding was quick, the slight delay due to a crew change took a matter of minutes. The cabin was clean. On board service was slick and the deals on offer meant you could make some good savings. Arrival at Luton the disembarking was quick.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteRiga to Luton
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"same delay on both flights"

(Croatia)

Trip Verified | Flying from Budapest to Rome, at the gate showing 20 min delay, finally ended up being 50 min. Same on our way back, incredible! Same thing happened a year ago, last time I flew with Wizz, return flight Budapest to Reykjavik. It is just not possible to have the same delay on both flights by accident.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBudapest to Rome Fiumicino
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"What's not to like?"

(Sweden)

Trip Verified | Had read very bad reviews for Wizz Air so was not expecting much. Ordered the most expensive ticket with priority booking, hold luggage, selected seat and guaranteed hand luggage for €34. I can't even get half a taxi journey between Arlanda and Stockholm for the same price. So for me it was like option pricing. Downloaded the app. Entered my booking code and the whole checking in process worked perfectly. Luggage check-in took 30 secs - no queues. No buses at Vilnius. Plane was clean, baguette, bottle of wine and peanuts for €8. Hostesses were efficient and friendly. What's not to like?
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteVilnius to Stockholm
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Avoid at all costs"

(United Kingdom)

Trip Verified | Athens to Luton. Terrible boarding process. They show boarding at least 30 minutes before actually boarding a single person. Then only had one person checking boarding cards. Terrible experience which I will pay to avoid in the future (with another airline). The 'priority' boarding only gets you on the bus first too! So probably last on the plane. Seats are uncomfortable too. Avoid at all costs.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteAthens to Luton
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"nothing to accommodate me"

(United States)

Trip Verified | Stansted to Budapest. If I could give no stars, I would. The worst airline company I have ever encountered. My flight to Budapest was cancelled and they had no other flights they could get me on to until around 36 hours later. When I asked for them to refund the hotel, train, and other flight I would now miss due to their inability to operate an airline, they refused. They told me I could "try" to get my travel to the airport refunded on their website. They said that it was my fault the other places would not refund me. The best part of it all was that they canceled the flight as I was going through security at the airport. It is obviously out of my control that my flight was canceled and Wizz Air did nothing to accommodate me. Awful and unprofessional company.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteStansted to Budapest
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid them at all costs"

(United Kingdom)

Trip Verified | Luton to Tirana. I want to start off by saying that I am not a picky flyer. If an airline takes me from point a to point b safely, then I am satisfied. With this in mind, I never thought I would have such a dreadful experience with an airline. On the first leg from Tirana to Luton, I tried to check in via the Wizz Air app, however it explicitly said that I could not check in online due to regulations from Tirana's airport. I went to the check in counter the day of the flight and I was harshly told by a Wizz Air employee to pay the charge or leave the airport, even though I was clearly explaining to them that checking in online was purely impossible- they refused to listen. The first absolute scam from this airline. The second leg was an even more dreadful experience. Before boarding a woman started interrogating all passengers like she was a prison warden about the number of carry on bags they had. I was fine, however there were people who were forced to pay cash on the counter, just for carrying a lap top in their hands. Second absolute scam. The flight was supposed to take off at 6 a.m UK time, but it took off at 7:30 a.m. The reason was "a missing oxygen bottle" which had to be delivered from Gatwick Airport. To add to the misery, we were left to wait not even inside the terminal, but in the stairs leading to the tarmac, for about an hour. The air was humid and I started having difficulty breathing. Many older people had to lie down on the ground, and many children started getting ill. It seemed like a scene from an apocalyptic movie - at 6 a.m on a Tuesday morning in London! The flight itself was alright. I want to point out that the captain of the flight, an Irish gentleman, fully deserved the title as he apologised profusely on behalf of a ridiculous airline. Nothing but respect for him. Every single other Wizz Air employee, particularly the ground crew needs to take some lessons not just on their jobs, but also on basic human decency. I would give this airline a 0 if I could. Please avoid them at all costs.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLuton to Tirana
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"one of the worst flights"

(Germany)

Trip Verified | Dortmund to Belgrade. I have to say this has to be one of the worst flights I've ever had. Wizz air is bad on the ground even worse in the sky. The plane was not too old but it was filthy. No leg room and ground staff was terrible. The crew was polite but disinterested. Wizzair does not send email notification for online check in, however if you don't check in online they will charge you 35 euros. They asked me at check in to remove 600 grams from my check in luggage and put in my hand luggage. I will never use their service again.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDortmund to Belgrade
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"This is Wizz air"

(United Kingdom)

Trip Verified | Athens to Luton. This airline did not allow all customers to print boarding pass button and they charged 30 euros for all the passengers. If you are flying with Wizz air, please prepare extra euros. I can't really understand still. The flight attendant said "This is Wizz air" - awesome.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAthens to Luton
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no