Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 582 reviews
5/10
3 star Skytrax Rating
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1/10

"can't even do time management"

(United Kingdom)

Trip Verified | Luton to Prague with Wizz air. On the way out there they got us all on the plane. Pilot announced 20 minute delay. Then we continued to sit on the plane for 90 minutes. Staff didn't seem to know what was going on, there were no other announcements. No apologies, nothing. We tweeted Wizz air asking for an update and they sent us a link to a website that said our planes original take off time? Helpful- I think not. Pilot then tells the crew we are taking off still no apologies, no reason given but we did actually take off. The worst part was we had a late night flight and were meant to arrive at around 9.30pm. We landed just before 11.30pm and our check-in for our apartment stops at midnight. So we abandoned our original transfers to get a taxi so that we could arrive with 5 minutes to spare otherwise we'd have had to sleep on the street. We thought this might be a one off. But no. Flight home they got us all boarded onto the buses to go to the plane and then kept us there for an hour and a half, the website did actually say delays but then didn't update when it was delayed a further hour. We finally got to the plane and took off quite quickly this time. We landed home two hours late and our parking had expired. But at least on the way home they did finally apologize when we landed and said the 'airspace was busy' for two hours? Don't fly with them, they can't even do time management and it's not worth the late check-in fees and overstay in the carpark, works out as much as flying with easyJet.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLuton to Prague
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charged for a tablet in my pocket "

(United Kingdom)

Trip Verified | Extremely rude and deceiving personnel at Doncaster/Sheffield airport, charged for a tablet in my pocket as an extra luggage, even though I was told during check-in that I won't be charged extra, they decided to rip me off during boarding to plane. The female who charged me didn't want to tell me her name. Extremely rude and incompetent.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoncaster/Sheffield to Vilnius
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they did not care"

(United Kingdom)

Trip Verified | Luton to Athens. I am disabled and had booked customer assistance but on arrival I sat and waited and waited and waited. I asked staff many times if someone was coming and they said yes. Then they sent me off with a man who turned out to be a bus driver. I had a bad fall when he suddenly drove off while I was standing in a big empty space in the bus (only a few seats and designed for people to stand) before I had sat down. I could not get up and lay for 20 minutes on the floor, until someone can to help. I hurt my knee, I called them from the floor of the bus begging for help to get passenger assistance to come and they just kept saying what do you want us to do, you already flew, they did not care. I had a terrible miserable time in pain these days and the passenger assistance boss at Athens tells me that they did come but the Wizz crew denied anyone on board was disabled and needed help. Then I have been ringing them everyday as all of a sudden I cannot check in on line and they just say pay €30 at the airport, no help at all worth whatever is wrong with my booking. They just do not care. A nightmare company.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLuton to Athens
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"uncomfortable to sit"

(Croatia)

Trip Verified | Milan to Skopje. Wizzair is the worst company I had to fly with. I didn't expect a lot from a low cost company, but from now on I would rather spent more money to get full service than this. The seats can't go down and there's small space for legs so it was pretty uncomfortable to sit there for 2 hours.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMilan to Skopje
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Beware of this company"

(United States)

Not Verified | Luton to Prague. Wizz Air had us waiting at the airport for over 4 hours then cancelled the flight. They had us wait in line to discuss how to get a refund for another 2 hours and just gave us a page saying we need to rebook on our own, re-pay, then seek a refund at a later date via email. I have done all that and they confirmed a refund and promised they would deposit in my bank account. That was months ago. They won't deposit the refund they promised and they no longer answer my email asking what's the status of my refund. Beware of this company. They are not honest. If they cheat their customers, I wonder what else they cheat on?
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLuton to Prague
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Worst flight experience ever!"

(Germany)

Trip Verified | Sibiu to Dortmund. Never met such arrogance by any other crew in any other company. The app didn’t work so I couldn’t check in an extra luggage - a really small backpack. So I had to do it on sight. The worker there was from the start very arrogant and she booked us the luggage for the amount of 30 Euro just to find out afterwards that the real price was 65 Euro in case we had liquids inside our bag, an amount we weren’t willing to pay. So we asked our money back, her colleague (also very arrogant from the start) told us it’s not possible anymore. The guy started to shout at me and to threaten that we would not be allowed to fly back home if we kept pushing. Unbelievable! So we had payed 30 Euro for nothing just because the staff of Wizzair can not do its job professionally. Worst flight experience ever! Never gonna fly with Wizzair again!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSibiu to Dortmund
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolutely appalling service"

(United Kingdom)

Trip Verified | Cluj to Luton. Absolutely appalling service - unable to check in online due to the app not being functional, then unable to explain to staff at the airport, as no one from Wizz Air is employed at Cluj Airport. Therefore, I had to pay their extortionate fees for airport check-in, as no one at the airport was prepared to accept that the app had not been working. The flight itself was average. Uncomfortable, cramped seats, overcrowded (my cabin bag had to go into the hold), and really not that cheap for a budget airport. Ground service was minimal and sullen, while cabin staff were professional, but forced to constantly try to sell drinks and duty free, making it hard to relax and get to sleep on the flight. Will avoid this airline like the plague from now on.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCluj to Luton
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incredibly condescending"

(United Kingdom)

Trip Verified | Bucharest to Gatwick. I wish I could give it 0 stars because it doesn't deserve 1 star. This is the worst airline we have ever flown with. In the past 6 months, I have had one flight delayed by 3h, one flight cancelled within 1h of departure with no explanation and with alternative flights offered 2 days later. Like we have not got jobs to go to. I have complained directly to them to claim the european inconvenience payment of €400 per person and they claimed 'extraordinary circumstances' in both situations. We went through a law firm and they managed to get our payment for both cases. Recently, they have also changed the luggage on board rules and supposedly, they take all small hand suitcases to hold. We boarded the plane among the first 10 people and our suitcase was taken to hold. There were at least 30 suitcases (we counted, and we stopped counting after a while) which were taken on board after we boarded. So what is this s#1t? If only a certain number of suitcases are allowed on board, why don't they offer to allow people to check their hand luggage in advance? The staff have always been incredibly condescending and there seems to be a lack of training across the company as we have always been given contradicting explanations for the concerns we have raised. They really need to get their act together. I'd definitely recommend paying a little bit more to buy a flight with any other airline.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBucharest to Gatwick
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"very nice flight"

(Macedonia)

Trip Verified | Oslo to Skopje. It was very nice flight. The crew was friendly, ground service too, they allowed us to check-in our hand luggage for free. The return flight was delayed for around 45 minutes, but we landed 10 minutes after sheduled.
AircraftA320
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteOslo to Skopje
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"€35 to check in"

(United Kingdom)

Trip Verified | Tirana to Luton. Worst experience ever. I have been flying with many airlines but Wizz Air is the worst I have ever experienced. Got charged €35 to check in even though their website didn’t let me check in online and has the rudest staff on board I have ever come across. Was the first time I booked and it will be the last one I will ever use them.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTirana to Luton
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no