"recent nightmare with Wizz Air"
Samer Shenouda (France)
Not Verified | I want to share a recent nightmare with Wizz Air during my flight on January 25, 2024, from Paris BVA to Vilnius. Arriving over 3.5 hours early, I got blindsided by a sneaky 47 euros check-in fee at the counter—no warning from Wizz Air or Booking.com about this hidden charge. To make matters worse, I tried paying online for the airport check-in, being well within the 3-hour window. However, the website tricked me into paying for the return flight instead of the targeted one. When I called customer service, it cost me an extra 10 euros for an international call, and the staff's irresponsiveness and rude attitude with mixed opinions only added to the chaos. This deceiving website and extra fees ended up doubling my original cost to 148 euros instead of 87 euros. Beyond the financial hit, this experience ruined my trip. Wizz Air's lack of transparency, hidden fees, and unhelpful customer service are inexcusable.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Beauvais to Vilnius |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I really like Wizz Air"
Martin Walker (United Kingdom)
✅ Trip Verified | I really like Wizz Air and feel that they come in for a lot of unnecessary criticism. The aircraft are relatively new, the seats are comfortable, the onboard catering is good and very reasonably priced, there has always been plenty of space in the overhead lockers and I have found the cabin crew to be friendly and professional. I would choose this airline over their Irish rival whenever there is a choice. The only negative remark would be that it seems unnecessary to "board" a flight when the inbound aircraft has literally just landed when that involves herding the awaiting passengers into a corridor for an almost half-hour wait (in Gdansk.)
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Aberdeen to Gdansk |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“You get what you pay for”
34 reviews J Bucur (Romania)
✅ Trip Verified | Flight departed and arrived on time, boarding was efficient. Cabin crew did little speak to the passengers, they did the minimum only. Catering only at request because of the short flight time. Non-reclining seats, no charging facilities. You get what you pay for - low cost airline with simple service.
Aircraft | A321 Neo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Târgu Mureș to Budapest |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"unpleasant and aggressive airline"
95 reviews Diogo Freitas (Portugal)
✅ Trip Verified | I bought a maximum of 10 kilos of luggage which looks like a cabin trolley on Wizz Air's website. When I got to the boarding gate, I was told that I would have had to check the luggage at check-in, so my options where to pay 55 euros or leave the suitcase there. The luggage I bought was more expensive than Wizz Air priority, so the attitude of the employee was, to say the least, too intransigent. She treated me as if I had committed a serious offence. It's not the first time I've come across Wizz Air boarding staff who are very unfriendly, cold, distant and incapable of any kind of empathy. I had an unpleasant start to my holiday. The company's website is designed to confuse customers. The staff who work for the worst low-cost airline of Europe and proximities are sinister. The employee refused to show her name and moved her ID so it couldn't be seen. Another extremely unfriendly employee sent me to the back of the queue and said that they hadn't to show their names. She also moved the identification around my neck. If it weren't for the routes it serves in Eastern Europe, I would never set foot on this truly unfriendly, unpleasant and aggressive airline.
Aircraft | A321N |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Milan to Yerevan |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Online check in service not available”
Grazia Geroso (United Arab Emirates)
Not Verified | Online check in service is not available and they send me email telling to be at the airport early so that we can do the self check in but upon checking in they let us pay for the self check in telling us pay or you will not fly.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Abu Dhabi to Kutaisi |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a really bad experience"
Moizuddin Khaja (Poland)
Not Verified | If you're thinking about booking a flight with Wizz Air, I'd say think again. I just had a really bad experience with their customer service. It was probably the worst I've ever seen. When I had a tricky situation with my travel, they weren't helpful at all and their communication was really confusing. In my case, Wizz Air's customer support was way below what you'd normally expect. So, if you want to avoid a lot of stress and hassle, especially when things go wrong, you might want to choose a different airline. From what I went through, it seems like saving a few bucks on tickets with them might end up costing you a lot more in terms of trouble and frustration.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vienna to Abu Dhabi |
Date Flown | December 2023 |
Value For Money | 12345 |
Recommended | no |
"made us pay 170 AED per bag"
Ahmed Faizan Shareef (United Arab Emirates)
Not Verified | We booked a trip to Medinah with Wizz Air airlines at Abu Dhabi airport. They are a budget airline, we did get cheap tickets but trust me when I say this, they will try any other way to pull money out of you like what me and my relatives experienced. Nowhere while booking and checking in did we see clearly that we cannot take a trolley bag as a carry on. All that was mentioned was the size and the weight. They made us pay 170 AED per bag and that’s how they made up for being a budget airline. When we said that it wasn’t written anywhere CLEARLY, they had the audacity to say read terms and conditions. I have to mention here how rude the employees were to us. Also, In this day and age I’ll be honest with you all, who actually reads terms and conditions? All they could do was just mention along with the size and weight that we cannot carry a trolley bag but honestly I think they won’t because how else will they pull money? Really disappointed with this experience and I haven’t even boarded the flight yet. So anyone reading this particular review, please carry a bag pack with you to avoid paying 170 AED.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Abu Dhabi to Medinah |
Date Flown | January 2024 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“they simply didn’t care”
Neuza Amaral (United Arab Emirates)
Not Verified | It’s so bad! First time we used Wizz, we were quite happy because for a low cost flight all went well. This time the boarding was always delayed more then 40minutes, in both ways AD-ROMANIA and ROMANIA-AD. Apart of that I’m flying pregnant, with a 3 year old with me and they do not even have used the priority properly, they simply didn’t care in both ways. And the worst thing is, in both ways we did check in at the counter and they didnt even care to mantain the 3 of us together, knowing a 3 year old will just probably cry at some point, and I believe they do this to charge you the extra 45€ per persone so you check in online. RIDICULOUS AIRLINE, nothing should make me fly away of my daugther and husband with her age. If you use the priotity properly you also could use it to prioritize kids with parents. This is a sin, haram to everything who touches family. God forbid you. I will do all in my control to not fly with you again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Romania to Abu Dhabi |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the service is the worst"
Guillaume Chevalier (United States)
✅ Trip Verified | Wizz Air forces its customers to check-in at the airport because of a not working app and a not working website and then charges them $59 to check-in at the airport. I booked a flight from Basel to Budapest leaving at 14:40 on December 26th, 2023. I tried to check-in on Wizz Air website from my phone at 9:00 the same day. It redirected me to a blank page the 3x I tried. Then I tried to check in at 11:45 on the Wizz Air app. The check-in was "closed" on the app. So my only option was to check-in at the airport. They charged me 49 CHF (~54€ ~$59) as fees to check-in at the airport. I showed the app and the website not working properly to the airport staff which didn't want to listen and wave the fees. I was not the only passenger in the queue for which one the app and website didn't work. They told me they had to check-in from a laptop because it was not working from their phone. On top of that the service is the worst I ever had to face and the staff is awful. The staff received me so badly, insinuating I was the problem not the app.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Basel to Budapest |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"extremely unprofessional"
Catherine Camdea (United Arab Emirates)
Not Verified | The worse air company ever. Flight postponed to next day without comments or explanations. Staff clueless and extremely unprofessional. They have no idea what happens with the checked in luggages when the flight is delayed. Never fly with Wizz Air! If you want reliability and professionalism do not choose Wizz Air.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Dubai to Budapest |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |