✅ Verified Review
| Tel Aviv to Bucharest. Not really low cost! Bad service turned it into a very expensive (and frustrating) experience for me and my family! I traveled with my wife and two children to Romania, and we were denied boarding at the gate of the flight back from Bucharest to Israel, because of overbooking. No matter how much we argued and insisted, we were refused. I must emphasized that at any stage there was no call for volunteers to give up boarding, as the EU regulation require in case of overbooked flights, before performing involuntary denial of boarding. The staff member at the gate told us that they are missing one seat, so 3 of us can travel. We explained that we cannot split. Only after we got back to the ticket office at the departure flights counters we were told that we are entitled only for a single denied boarding, as the 3 others had seats and chose not to fly. We had to buy new flight tickets for the next day in a different airline, as Wizz Air had no seats available in the following days. These one way tickets cost us more than the entire round trip with Wizz Air (although it was with another low cost airline). We had to pay for hotel another night, meals, transportation etc. I submitted a complaint and sent copies of all required documents and receipts. It took more than a month for Wizz Air customer service to respond, and their feedback is that they are willing to compensate me for denied boarding of only a single passenger. They provided very limited compensation for the other passengers. The overall compensation Wizz Air agreed for is €984, while my overall expenses caused by this denial of boarding was €2,426. Seriously, Wizz? We know that airlines overbook the flights, but compensate properly your customers when they are harmed by it! At least reimburse the actual extra expenses caused, I am not even talking about compensation for the frustration and trouble. Follow the regulations and ask for volunteers before you perform involuntary denial of boarding! Don’t split up families! If you deny boarding from a member of a family under a single reservation, compensate the entire family! None of us wanted to stay there. The youngest kid was crying, we all wanted to get home already, we had good reason that we explained that prevented us from splitting. Beware of Wizz Air. It may be low cost if you’re lucky, but it can become a very expensive experience if you’re not!