✅ Trip Verified
| Recently took a Wizz flight from Luton to Bucharest in Romania, not an enjoyable experience. Paid extra to take a suitcase, paid extra to reserve seats, paid extra to get priority boarding as my wife had a temporary mobility problem. Also checked in on line to ensure a trouble free departure and booked our cab to arrive early so we could get through and enjoy a coffee while we waited for departure. So you would thing I did everything right? How wrong was I! On arrival at the Wizz Air check in, the queue was several hundred passengers deep, I pointed out to an official that all we needed to do was check in 1 bag "join the queue" was the terse reply. 55 minutes later, we finally arrived at the check in to be told that our on line check in did not apply, and we had to go the whole procedure again. Wizz Air did not have have enough staff at the check in counters. While 12 desks were "open" only 6 were manned....absolutely pathetic service. The end result was a rush to the departure gate, only to find that everyone was "herded" into a departure lounge that had seating for less than 10% of passengers. Priority boarding passengers were lined up outside the terminal and had to wait in the hot sun (it was an unusually warm English day) while the delayed incoming aircraft was refueled, resulting in several having to force their way back through the queue to get some shade. Altogether a complete shambles. What about the flight I hear you say! The cabin crew were awesome, friendly and helpful. The flight itself was what you would expect from a budget airline, skinny back uncomfortable seats, no in flight entertainment despite a 3 hour flight and of course you have to pay extra for all food and drink. All is not lost though! Christmas is on the way and my grandson wants a cowboy outfit and I intend to buy him Wizz Air, a cowboy outfit par excellence!