Wizz Air

✅ Trip Verified | Gatwick to Budapest. Genuinely had a pleasant experience with this airline - flight out was 30 minutes late but was given plenty of warning (5 hours before departure) so just left home a little later. No issues about carry on luggage (my bag was within the accepted allowance 40x30x20 but many others had larger bags than mine and there was no complaints from staff that I noticed) and after the delay we were boarded and took off with no further issues. The cabin crew were very pleasant and attentive. Admittedly the seats were not the most comfortable I have experienced but they certainly were not awful and I was able to comfortably enjoy my flight. Leg room is limited however, if you have larger legs it would be advisable to pick a seat with more leg room. I made sure I checked in online and printed off my boarding pass after reading other reviews and therefore there was no problems with this. It is not a luxury airline but you get what you pay for. Just ensure you check in online and print off your boarding pass. I would fly with them again.

✅ Trip Verified | Gatwick to Bucharest. Be careful, they charge baggage fees at the airport. Although I had a boarding pass and had checked in online, I was still charged $50 USD by the staff for oversize baggage fee . When I asked why I was told to call customer service. Wizz Air customer service charges to call their call center! Worst flight I have ever had.

✅ Trip Verified | Iasi to Tel Aviv. This is not a low cost when company looking for excuses to take more money and when the “fines for small stuff like not booking online is higher then the flight ticket. I used Wizz Air as a connection flight from Munich because it was the cheapest. I am very sorry for that and i regret, i paid much more then i was paying for the direct flight. they leave you with no other option then to pay 50 euros more. I fly a lot with low costs, but Wizz Aair demands are sound more like a game of “lets wait until you do a mistake and charge you for unproportional amount” I will never fly with Wizz Air again.

✅ Trip Verified | Budapest to Doncaster Sheffield with Wizz Air. I was unable to check in online 3 hours before departure so I had to pay a 35€ fee at the airport. It's crazy expensive and stupid, because I had no baggage to check in, only a small bag. Ridiculous, they make you pay for every little mistake you make. With other airlines I was able to check in online 1.5 hours before departure.

✅ Trip Verified | Kiev to Luton. Wizz Air changed the airport of my flight back from Kyiv, from Julyany to Boryspil, since then I was not able to register online, because site was not accepting my registration, I also was trying to register in app and the same result. When I booked the tickets (before flight to Ukraine) I've booked the seats for myself and all my family (wife and three children), and they've been lost when the flight was changed to Kiev. Apart of that, I've been charged by airport for registration fee, in total 157.79 GBP. I claimed that to Wizz Air but they've rejected my claim. Never use this company, poor service, no response for month, no resolving any issues, no refunds, no compensation at all for any fault from their end, and to be honest the price is not for low cost.

✅ Trip Verified | Definitely the worst experience I ever had. I was traveling from Barcelona to Thessaloniki via Budapest. In Barcelona they informed me that I had to pay 25€ extra for my hand-luggage ( despite the fact that a 10kg luggage was included in the original price). As they told me, I was carrying a "trolley-luggage" and I should pay more money for that, because that company doesn't consider all hand-luggage as carry-on bags. Since I booked the tickets through another site this detail wasn't clear enough. I was looking for someone to talk to, in order to find a solution and there was no person or office in the airport to whom I could to talk with. The site which booked my ticket told me to get out of the airport and get back again passing the check, in order to find an office. Unfortunately, that was not possible since I had not enough time. Not only, I paid once in Barcelona, but they also asked me to pay second time to Budapest. As a result I ran out of money and I left my luggage back at the airport. Both, the lack of staff and the policy of this airline made me feel really uncomfortable and upset. So after all I don't recommend this company.

✅ Trip Verified | The worst experience I have had on a budget airline. The seats seam to have amazingly even less legroom than what you would find on the likes of EasyJet. What is worst however is that you have to pay for priority boarding to even get a carry on suitcase (for free apparently). Without priority you are only allowed a tiny rucksack. They failed to tell me this heading out and then made me pay €25 pp coming back home just to get the carry on luggage on board!

✅ Trip Verified | Gatwick to Budapest. Very poor ground service; flight delayed by 1h due to “unaware of special assistance passenger requirements”. Further, ground service personnel did not know how to properly use the tannoy system. The boarding process was very disorganised - the announcement was unclear about who was to board first. My wife and I were split up by many rows despite there being ample room for us to sit together on the flight and checking in at the same time on the same booking - unsavoury business practice offering inconvenience as a default for no good reason other than trying to get passengers to pay extra to select seats. Overall cheap flight - we got what we paid for - basic improvements would go a long way.

Not Verified | Our flight was from Palanga to Luton. We have got message that our flight delayed. So we came with our 20kg suitcase, like normally before our flight (by the time what they changed). Check in was closed, we asked to check in our suitcase and they said, that they done that by previous flight time. We asked what we can do, they said 'your suitcase is to big to go to the plane, like cabin bag. Check in is closed, you needed to bring it by old flight time. Now it's imposible to check in, cause then flight will be delayed 20min more, just because of you.'. We tried to sort it out and the staff from few metres been shouting 'so what are you doing? Flying or not?'. The staff was very rude and unprofessional! So we must call for brother and leave our 20kg suitcase for him. And even after we went by the gates, we been still been waiting 30min, they just been putting all suitcases to the plane. And we been really disappointed about staff. They're so rude!

✅ Trip Verified | Luton to Iasi. Unhelpful, confusing and rude staff After checking in online I closed by mistake the window where I could download or print the boarding pass and when I opened it again it was gone so I couldn't print it out myself. I tried to print it at the airport, the staff said they would print it for me at the check in but when I got there they said I missed my flight after 30 min of waiting in line. Staff tell me I can book another flight for 77 pounds more. I ask them about the travel insurance I paid for and they tell me it's a third party company. I call Wizz Air by their contact number and they give me the wrong number twice, good thing the insurance company sent me an email so I can speak with them.