Wizz Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1444 reviews
3/10
3 star Skytrax Rating
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1/10

"It is actually discrimination in my opinion"

(Norway)

Trip Verified | Worst company ever, they charge us 80 EUR for printing our boarding pass, we did check in online but it didn't work. Not one of them could help, I called them, the 13 minutes cost 20 EUR, and I did not get any help. They said send an e-mail. When I sent it, I got the reply that they will answer within 30 days! No one at the airport from this company, zero help. Many people give you the worst reviews because of this stupid system. It is a scam, you do not think about people who travel with you for the first time, not about old people who can not manage this process, not about people who are not very digital. It is actually discrimination in my opinion.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKaunas to Bergen
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Flight was delayed by nearly 3 hours"

(France)

Trip Verified | Pretty terrible. Flight was delayed by nearly 3 hours, resulting in a midnight departure. They kept the lights on in the cabin so that no one could sleep and insisted on trying to sell people perfume at 2am in some crazed attempt to extract more money from a bunch of exhausted and annoyed passengers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Tirana
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"keep your money blocked"

(United Kingdom)

Trip Verified | Iasi to Luton. They scam you by rescheduling your flights. When you ask for the refund they keep your money blocked for 1 month and they lie to you that there was an error or they don t know why the money have not been given back. By the the time they give you the money back the flights prices are skyrocketing everywhere. So they used your money for 1 month (keep in mind that I am not the only one. There are loads of passengers like me) and then they get more money when you rebook alternatives if you rebook with them. Old scam done every year by this company, along with Blue Air and Tarom and who knows what other companies are using us like slaves.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIasi to Luton
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"15hr delay. No explanation"

(United Kingdom)

Not Verified | Do not use - worst experience. 15hr delay. No explanation, no apology, no hotel or shuttle arranged. The passengers spent the entire night on the cold floor after being bounced around for 4 hrs from idiot to idiot each with a different excuse.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to London
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never experienced such a bad experience"

(United Arab Emirates)

Trip Verified | No words could describe how bad, terrible, cheap and disgusting airline from the booking online all the way until you board! I been traveling for the past 22 years and never experienced such a bad experience to the point I spent all the time while queuing for boarding pass writing bad reviews in all platforms, even though I checked in online with no luggage I still had to queue for one hour.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAbu Dhabi to Amman
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not use this company"

(United Kingdom)

Not Verified | Under any circumstances do not use this company. It would make Fawlty Towers Look like Emirates. I paid for extra leg room for myself and three other guest only to find the aircraft floor plan was wrong and the seats had been taken. The staff could not do much and helped as best they can. The refreshments were at best pathetic. I asked for and sandwich, we don't have any, crisps. None of that. What have you got. Whiskey, Wine. Tomato soup and cheese sandwiches. Not much of selection on a Half full flight. Absolutely Rubbish. Just read the other reviews and found only one positive one from someone who was moved because she was scared.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTenerife to Luton
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"last time I will fly with this company"

(Malta)

Not Verified | Worst company ever, I was book a flight in April for 28th June since they are open three flights a week from Malta to Belgrade on Tuesday, Thursday and Saturday, I planned everything for the flight on Tuesday from Malta and to return on Thursday back from Belgrade since I couldn't get more than two days on my work. They first change my flight time and move for a few hours before, and then for the day before departure and the day after arriving back in Malta so now I need to cancel or move all my schedule and they give me a big problem for everything and if I cancel no refund of my money, which is not my fault and I don't see why I need to pay for it because they are not even asked me before changing it or offer me refund or some other flight in the same day. This is last time I will fly with this company.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownApril 2022
Value For Money 12345
no
1/10

"The first flight was delayed and re-delayed"

(United Kingdom)

Trip Verified | We are flying with Wizz Air twice within three days and were faced with the same problem: Uncountable reasons for delaying the flight. The first flight was delayed and re-delayed, we managed to board after two and a half hours and stayed inside the craft for another 75 minutes before taking off. We are actually waiting for the second flight to take place. We were notified for a delay (by giving an estimated departure time 2.5 hours later than the original departure time) although we were asked to be at the airport for the check in as scheduled originally. We were asked to sign a declaration that we have been notified for the rights by email and the company keeps on sending emails and sms with new delays and updates. Now they sent 4 euro coupon per person to be spent on some shops, which ridiculously cannot be used because this nominated shops are at different gate locations from the one we are supposed to take off.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Athens
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not try to save money with this airline"

(Greece)

Trip Verified | What a scam airline. Whilst the airline being aware of the delay at least 10h before (delay due to crew fatigue-totally preventable and foreseen), informed us just 2 hours before departure. Also there was absolutely nobody at the airport to help us or inform us what to do. ‘Got away’ with a measly 4€ coupon, me having lost my connection and offered no alternatives had to pay 105€ to get home with a 20hour delay. Nobody answered the call center. 1/10 never gonna fly again, that was totally intentional. Do not try to save money with this airline.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLarnaca to Athens
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Atrocious attitude from staff"

(United Kingdom)

Trip Verified | Atrocious attitude from staff towards customers. I was on the morning 8:35 flight from Gatwick to Milan, being told twice the flight was delayed via text message with a final expected leaving time of 9:58. Gate announcement was delayed by 5 mins, every 5 mins a minute before gate announcement for half an hour straight. Boarding did not finish until 10:30. apologies and reason for delay was given by pilot as ‘its just been very busy’. Cabin crew have not offered any apology or compensation for this over two hour delay. We are currently sat on tarmac, still connected via airbridge at 11am. Passengers in front of me asked cabin crew if they knew when we would be leaving and got the reply ‘we are waiting till whenever, we leave when we leave’.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Milan
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no