Wizz Air

✅ Trip Verified | Outbound originally booked round trip from Luton to Larnaca / Larnaca to Luton - Luton being local airport. Problem no 1 - Flight departure changed to Gatwick - cost 2 x tickets national express £60. Problem no 2. Aircraft delayed for 9 hours - no food vouchers issues - no assistance - cost 2 light meals @ £20. Booking said check in at desk at Gatwick with suitcase - no issues. Inbound Problem no 3. Went to check in desk to book in at Larnaca - man at desk says - you need to book in online - was too late to book in on line had to leave check in queue and go to separate desk and pay 40 euro each extra - cost 80 euro and return to check in queue. No email reminder sent to check in online. Problem no 4 - Aircraft toilet seat was disgusting - not from passengers but from lack of attention of cleaning. Total extra cost to original ticket price around £160. Do Not fly with these people you will be sorry!

✅ Trip Verified | 1) Wizz "encourage" you to forget to check in online by not reminding it. Failure to do so - pay £35 at the airport. 2) To pay this charge you need to go and queue again at the customer services after queueing to the check-in desk, then go back to the check-in desk and wait some more. 3) Experience of denied boarding when they over-booked - awful. Long wait not knowing what's happening, queueing again and again at customer service desk for hours, waiting for an hotel booked for hours. 4) The "hotel" provided was just one star above sleeping at the airport - a horrible place and a horrible room. A bed in a box. 5) Over 30 days after claiming my expenses and compensation to their complaints department - just one *standard* reply referring only to a quarter of my claims. No reply to further emails and no number to call them. I'm stuck with no compensation and no refunds. Pros: the aircraft flew ok.

✅ Trip Verified | This is not an airline. The delay takes so much of your time – almost as long as the actual flight. Before you arrive to the airport, you’ll have an email saying that the plane is delayed for around 1 hour. By the time you walk inside the airport lounge, there will be another delay for 35 minutes. When you are queuing for the gate and passport clearance, another 30 minutes. Then, just when you think you’ve finally made it inside the plane and ready to take off, they slap you with an additional 45 minutes delay. You get an almost 3 hours delay in what is supposed to be a 3.5 hours flight. You’d think by then at least they’ll give you free peanuts for compensation. If they could legally monetise your complaints and suffering, I bet they would. Yet I still consider myself getting a comparatively better flight experience, compared to what other reviewers are saying here. If you’re using online check-in, make sure you pay for the £2 option for “online check in”, even if they stated that online check in will be available “for free” 48 hours before flight. If you don’t pay, the website/app will display an error on the last step of your check in. Changing browser, clearing cache, or calling the customer service won’t help you. After you pay, however, the error magically goes away! I know now is that paying extra for a more reliable airline might really be worth it. Never again, Wizz Air.

✅ Trip Verified | I will never fly with Wizz air again. The cheap flights are not worth the risk of being screwed over by them. My flight was cancelled 12 hours before departure and we were stranded abroad. We had to book new flights through an alternative provider and stay an extra night without any assistance or compensation from WIZZ air. WIZZ air also make it extremely complicated to received a refund. You have to call their call centre which costs £1.40 a minute (depending where you’re calling from) if you want a refund in money rather than Wizz air vouchers, so in the end I had to pay £11 to call them and I still haven’t received my refund a week later! They are very discrete about the fact you are due compensation and the process to claim for it is complicated, with a response time of 30 days. I am still waiting to hear back as to whether I will receive anything but I’m not holding my breath…

✅ Trip Verified | I have flown Wizz Air before and know their policies. Today however, the flight is delayed for over 2.5 hours. I have received an email stating they will provide refreshments and food, but when asked at the counter they said we were not getting anything. Due to the delay caused by the airline alone, I am now spending my hard earned money on super expensive water and food at Belgrade airport, where their French owners, Vinci, only have warm water in the bathrooms so that customers could not even refill their bottles but instead have to continue paying 2 euro for a small bottle. Organized scammers is what they all are and show zero respect for customers. Well, they have just lost me forever as I will never fly them again.

✅ Trip Verified | I found Wizz Air to be an excellent airline. From booking on the website to check in and service. I flew with my mother who needed assistance and she was looked after at London Gatwick and in Athens. The website is easy to navigate and I found the prices to be reasonable. I would not hesitate to fly Wizz Air again. The check in crew and the cabin crew were fantastic and I did witness how the check in crew in Athens were insulted and sworn at when all they were doing was their job. I also witnessed how some people blatantly lied to try and get what they wanted, such as the woman who had 3 cases but only paid for one and then refused to pay for the other 2 and blamed the very patient and polite man at the check in desk. Its amazing how people want to pay less but expect and demand more and then blame the staff for their incompetence. I fully understand how frustrating things can be when flying and especially when things go wrong, but in this instance Wizz Air excelled and in my opinion was a million times better than British Airways or Aegean. Leg room was adequate for me and I am 6.5" (1.98m).

Not Verified | I was trying Wizz air first time and last time. The flight from Memmingen to Podgorica was over 1 hour delay with no excuse or explanation. The flight attendent are rude and having problems to show passenger the safety briefings in the cabin before takeoff. They have canceled my return flight 3 hours before scheduled return flight without any explanation or having a alternative flight back to Memmingen. The ground staff in Podgorica speaks no English and you have to be really lucky to find the Wizz air counter on that airport. The worst airline I have ever seen.

✅ Trip Verified | Perfect trip for what I pay 120€. Aircraft clean and cabin crew was nice. I will travel with them again. No delay from Abu Dhabi to Santorini, delay for 1 hour on the return.

✅ Trip Verified | Worst company ever, they charge us 80 EUR for printing our boarding pass, we did check in online but it didn't work. Not one of them could help, I called them, the 13 minutes cost 20 EUR, and I did not get any help. They said send an e-mail. When I sent it, I got the reply that they will answer within 30 days! No one at the airport from this company, zero help. Many people give you the worst reviews because of this stupid system. It is a scam, you do not think about people who travel with you for the first time, not about old people who can not manage this process, not about people who are not very digital. It is actually discrimination in my opinion.

✅ Trip Verified | Pretty terrible. Flight was delayed by nearly 3 hours, resulting in a midnight departure. They kept the lights on in the cabin so that no one could sleep and insisted on trying to sell people perfume at 2am in some crazed attempt to extract more money from a bunch of exhausted and annoyed passengers.