"Simply avoid this airline"
H Blanchet (France)
✅ Trip Verified | Completely ruined my holidays. We were supposed to fly Friday at 9.30pm but they kept delaying by 30min each time so they hold us hostage in the airport (knowing that the aircraft didn't leave Budapest at all) and that Orly closes at 11.30pm. After that they proposed a new flight on Saturday 11pm which departed 2 hours later. They refused to reimburse my hotel tickets, taxi, and even meals. They refused as well to pay due compensation. Simply avoid this airline. By email, they don't respond until months later, and when they do is to disrespect you.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris Orly to Budapest |
Date Flown | April 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"gave me no compensation in the end"
R Marceri (United Kingdom)
✅ Trip Verified | After they cancelled my flight even after the departure time, without a provide a substitute flight, at 10pm, they said they would give us a compensation for the problem. All my holidays just imploded because of that! And they gave me no compensation in the end, they just closed the claim without provide anything.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Gatwick to Chania |
Date Flown | June 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"3 days later and I still haven't had any information"
B Robinson (United Kingdom)
✅ Trip Verified | These guys are one of the worst airlines available right now. My flight was supposed to leave at 20.30 on a Sunday and at 12.30 I received a text letting me know that it was cancelled, if I wanted to rebook or refund go to the website and that my rights had been emailed to me. My rights were not emailed to me and upon going on the website to manage my booking, it did not reflect that the flight had been cancelled. It was still asking me to check in even though I already had that morning. They also didn't notify the travel agent. The airport website was also not updated until a few hours after the flight was supposed to depart. To top it off I couldn't get through to them on the phone. A really bad look is that the flight was still available to buy tickets for online which at that point is basically a scam. I also checked the same flight number for the few days after that and exactly the same. This airline know that these flights aren't going ahead and have no intention of fulfilling their contract with their customers yet they still take booking and continue to not provide support. 3 days later and I still haven't had any information. I had to then book a last minute BA flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Malaga to London Luton |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"supposed to check-in online"
N Marshan (Ireland)
✅ Trip Verified | I was travelling on the 7th June to Heraklion, Crete from Rome. When I got to the airport 3 hours before my flight, the staff informed me that your reservations for 4 people supposed to check-in online and it is going to cost us about 35 euros and we should head down to the ticket centre, where we waited for almost 2 hours in the Queue, I asked help from the Wizz Air staff but they responded completely unprofessional and rudely. Finally we paid all together 320 euro for 4 people, just to return back to the counter to get our boarding passes printed, then after reaching to the gate we find out that the flight is delayed for an hour. Completely destroyed the planning of our journey and wasted a lot of our time.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Rome to Heraklion |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cancelled my flight few hours"
S Careno (Italy)
✅ Trip Verified | Avoid this company. They cancelled my flight few hours before the departure. It is impossible from the website and from the expensive phone number to ask for refund.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Venice to Bari |
Date Flown | June 2022 |
Value For Money | 12345 |
Recommended | no |
"does not provide compensation and solutions to the problem"
Yuiliya Kunitskaya (Belarus)
✅ Trip Verified | Worst airline ever! This company simply receives money for tickets and cancels flights. My flight was first delayed and then completely cancelled. Of course, this situation occurs in many airlines, but these have been cancelling flights for more than a week in a row. My brother flew with his family the day after me and they had the same situation. First, their flight was delayed for 3 hours, then canceled altogether. Moreover, the evening flight was canceled, and my brother was flying with his little son. It's really terrible, especially when the flight is canceled and you're staying at the airport with the kids. The company absolutely does not provide compensation and solutions to the problem. I sincerely regret that I contacted this particular airline. Therefore, if you save your time, money and health, it is better not to contact this company.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Warsaw to Rome |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Do Not fly with these people you will be sorry"
Theodora Zambas (United Kingdom)
✅ Trip Verified | Outbound originally booked round trip from Luton to Larnaca / Larnaca to Luton - Luton being local airport. Problem no 1 - Flight departure changed to Gatwick - cost 2 x tickets national express £60. Problem no 2. Aircraft delayed for 9 hours - no food vouchers issues - no assistance - cost 2 light meals @ £20. Booking said check in at desk at Gatwick with suitcase - no issues. Inbound Problem no 3. Went to check in desk to book in at Larnaca - man at desk says - you need to book in online - was too late to book in on line had to leave check in queue and go to separate desk and pay 40 euro each extra - cost 80 euro and return to check in queue. No email reminder sent to check in online. Problem no 4 - Aircraft toilet seat was disgusting - not from passengers but from lack of attention of cleaning. Total extra cost to original ticket price around £160. Do Not fly with these people you will be sorry!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Larnaca to London Luton |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I'm stuck with no compensation and no refunds"
Y Lewis (United Kingdom)
✅ Trip Verified | 1) Wizz "encourage" you to forget to check in online by not reminding it. Failure to do so - pay £35 at the airport. 2) To pay this charge you need to go and queue again at the customer services after queueing to the check-in desk, then go back to the check-in desk and wait some more. 3) Experience of denied boarding when they over-booked - awful. Long wait not knowing what's happening, queueing again and again at customer service desk for hours, waiting for an hotel booked for hours. 4) The "hotel" provided was just one star above sleeping at the airport - a horrible place and a horrible room. A bed in a box. 5) Over 30 days after claiming my expenses and compensation to their complaints department - just one *standard* reply referring only to a quarter of my claims. No reply to further emails and no number to call them. I'm stuck with no compensation and no refunds. Pros: the aircraft flew ok.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | London Luton to Tel Aviv |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Never again, Wizz Air"
A Rowens (United Kingdom)
✅ Trip Verified | This is not an airline. The delay takes so much of your time – almost as long as the actual flight. Before you arrive to the airport, you’ll have an email saying that the plane is delayed for around 1 hour. By the time you walk inside the airport lounge, there will be another delay for 35 minutes. When you are queuing for the gate and passport clearance, another 30 minutes. Then, just when you think you’ve finally made it inside the plane and ready to take off, they slap you with an additional 45 minutes delay. You get an almost 3 hours delay in what is supposed to be a 3.5 hours flight. You’d think by then at least they’ll give you free peanuts for compensation. If they could legally monetise your complaints and suffering, I bet they would. Yet I still consider myself getting a comparatively better flight experience, compared to what other reviewers are saying here. If you’re using online check-in, make sure you pay for the £2 option for “online check in”, even if they stated that online check in will be available “for free” 48 hours before flight. If you don’t pay, the website/app will display an error on the last step of your check in. Changing browser, clearing cache, or calling the customer service won’t help you. After you pay, however, the error magically goes away! I know now is that paying extra for a more reliable airline might really be worth it. Never again, Wizz Air.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Athens to Gatwick |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I will never fly with Wizz air again"
Jasmin Inch (United Kingdom)
✅ Trip Verified | I will never fly with Wizz air again. The cheap flights are not worth the risk of being screwed over by them. My flight was cancelled 12 hours before departure and we were stranded abroad. We had to book new flights through an alternative provider and stay an extra night without any assistance or compensation from WIZZ air. WIZZ air also make it extremely complicated to received a refund. You have to call their call centre which costs £1.40 a minute (depending where you’re calling from) if you want a refund in money rather than Wizz air vouchers, so in the end I had to pay £11 to call them and I still haven’t received my refund a week later! They are very discrete about the fact you are due compensation and the process to claim for it is complicated, with a response time of 30 days. I am still waiting to hear back as to whether I will receive anything but I’m not holding my breath…
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Podgorica to Gatwick |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |