Wizz Air

✅ Trip Verified | Worst airline I have ever used in my life. Flights are delayed or canceled in the last moment without justification, plane is small and dirty, on our flight, half of menu items were not available, staff is rude and unprofessional. On flight from Catania to Abu Dhabi, after boarding one person decided she doesn't want to fly and left the airplane. As a security procedure, staff shall check and verify each bag in the cabin. This was done only for half of the luggage even we requested the staff to do it for all. This is failed security protocol and was reported to authorities. All in all, worst airline you can choose. Avoid it at all cost.

✅ Trip Verified | The cancelled my ticket less than 10 days before the actual flight and refused to offer the legal compensation. A disgrace. They claimed they have sent the cancellation earlier and as a proof they showed a comment from their system mentioning a hoax address, very different from the one I used for my booking.

✅ Trip Verified | Went to the counter to check in. Informed us to get queue for security check. There’s 100 people in one queue and there’s 2 lines only for all the passengers in the airport in Tel Aviv with one man checking each line for security check. Letting people wait in one queue for 30 minutes then moving to another queue at the end of the line. No assistance whatsoever from the airline team. No responsibility and accountability in the ownership of organizing people. Twice we were informed we have to wait in the line with the same manager and blatantly lied about it. Informing us that we are wrong. Won’t refund the tickets because he isn’t part of the airline! But he’s there in the counter for Wizz Air checking in clients! Another long queue for departure gates with only 4 counters open. You need more than 4 hours to get in to your flight or they’ll just tell you that you can’t get in and buy another ticket! No empathy. Employees are rude.

✅ Trip Verified | An all round terrible experience. Flight delayed by 3 hours, applied for compensation via the company website and it was declined as my flight landed ‘2 hours and 57 minutes’ after it was supposed to. Never received customer service this bad in my life, would really advise people to avoid Wizz Air as much as possible. Spend a few more pounds and fly with a decent airline.

Not Verified | Sofia to Lisbon. This is the worst company ever! Ever. 1st their website crash every 5 minutes and you are not able to check in or buy ticked, and you have to wait for the website to restart. Also they send irrelevant messages to the customers regarding important documents. I have received an email this morning that I need to full fill locator form for Portugal and on their website said you don't need it. Then I had to call to support (mission impossible), but after 100 times I found the number and I called they assured me I don't need this form regarding the last regulations in the country. But this is not all. I bought a ticked in advance with priority mode and when I had to check in I got a random place. Then on the next day I have received more that ridiculous message from them: " Please note that the type of aircraft booked for your flight has been changed so that the seat (s) you originally selected is no longer available, and we are currently unable to allocate you space on the new aircraft. We are sorry for the inconvenience. Please arrive at the airport 3 hours before the departure time of your flight to receive a new allocated seat (if available)." I had to call them and ask wtf this message means. The lady explain that even if I have ticket and pay extra for priority it is possible when I go to the airport to not have a place in the airplane. I am obligated to pay extra for place also, other wise I can not complain. Then I bought place for 10 euro, because the trip is important for me. This is my 2nd time using this company, I believe it is company, but whatever. I hope it will be the last one.

✅ Trip Verified | The aircraft after 1 hour from the departure time was still on his bay, technical problem they said, safety comes first, but these issues should not arise at a time when the aircraft, fully booked is ready to take off. I believe that Wizz Air standards are not good enough and need to be reviewed.

✅ Trip Verified | Absolutely horrible. Extra charges which there was no previous information about (no email, nothing on booking, and couldn’t even find it on the website when I looked). Also, unsafe - announced that plane has an issue with brakes but they will be landing anyway!? People were praying on the plane - they should not let unsafe planes in the air. Never again.

✅ Trip Verified | Wizz Air charged me for my flight, then canceled the flight in 2020 and never refunded the payment. When I am contacting Costumer Service I am getting the notification that my emails are not received as their inbox is full. Previously they were replying saying that the matter was still with Finance (for months). When calling, they are saying they can't find the booking in the system! I am starting to lose hope that I will ever get refunded. Extremely disappointed.

✅ Trip Verified | They delayed the outgoing flight by one day - and the return flight by 3 days. This is obviously useless so I had to buy an Austrian Airlines ticket as well for some 550 euros. The website is useless, they do not answer the phone, so this is a lesson not to use cheap useless airlines.

✅ Trip Verified | Got charged 40 Euro per head to desk check-in, even though the website was unavailable. on the flight from Tirana to Madrid i made the check in on line and everything was ok. But from Madrid to Tirana i tried all day long all the day before but there was something wrong with the website. And paid 120 Euro for 3 persons with the hope that they will reimburse it to me.