Wizz Air

✅ Trip Verified | The airline canceled my flight from Porto to Milan. I had another flight scheduled from Milan Malpensa to Brindisi the next day, which I also missed due to their irresponsibility. I tried several times to ask for a refund of the amount paid, and until today, 7 months later, they still haven't paid. Never fly on that airline.

✅ Trip Verified | I am very disappointed with the poor service of Wizz air, first they change the route of the flight and arrived at check-in it was already closed, the destination was to land in Naples in Italy but they make us land in Rome to after getting us on a bus that has to drive 4 hours more to Naples… it's incredible we book an air ticket to find us on the road by bus. This is the first and last time to use this company and I do not recommend it to anyone, besides it is better that we close this company. Je suis très déçu du service médiocre de cet appareil Wizz air, premièrement ils changent l’itinéraire du vol et arrivé au check-in c’était déjà fermé, la destination était pour atterrir à Naples en Italy mais eux nous font atterrir à Rome pour après nous faire monté dans un bus qui doit rouler 4h de plus jusqu’à Naples… c’est incroyable on réserve un billet aérien pour nous retrouver sur la route en bus. C’est la première et dernière fois d’utiliser cette compagnie et je ne recommande à personne puis d’ailleurs c’est mieux qu’on ferme cette entreprise

Not Verified | We went to Rome and at the airport, they told us, that for cancelled flight we get refund (money compensation) The first contact with support was very bad and they wanted to convince us that the flight was not made due to force majeure. But we already knew from the airport that it was a technical fault on the plane. So, after insisting, they reimbursed one ticket. I have been demanding compensation for the second one for 3 months now. Zero communication. DON'T RECOMMEND

Not Verified | No regard for customer service. Left me and my family high and dry with no support or compensation due to them cancelling flights. Tried on numerous occasions to contact them, eventually they came back spouting European legislation to avoid compensation. Even the CEO ignored our emails, Worst airline ever, think twice before booking with this unhelpful, disingenuous second rate so called airline! Absolutely disgusting!

Not Verified | Worst of the worst airline. Firstly we was delayed by several hours no info from airline or anything. When we got onboard we was greeted by unprofessional and rude staff members who clearly hated their job. We was sat in emergency exit rows. We got no briefing on how to use the doors like I have from other airlines. Staff members constantly talking to us with attitude and talking down to all passengers

✅ Trip Verified | Passengers who purchased the tickets together are being separated in different rows on purpose, even when the plane is half empty. The reason to do this is to make the passengers to pay extra for the seat selection. Wiz Air is the only airline which does that. Other companies are separating the passengers which are traveling together only if there is no other option. And even if you are separated from your buddy in the other airlines, they try to make you seat next to each other when you check in. Not the case with Wizz Air. The other thing - the toy drones are not allowed and nobody from the airline cannot tell you why exactly. Also completely stupid rule which the other airlines don't have. You can bring the battery to the plane (only possibly dangerous element of the drone), but you can not bring the drone, not even disassembled into parts! Wizz Air have some serious organisational, business and personal problems, I will never travel with them again!

Not Verified | First and most definitely the last time. Terrible service. They made me pay 35€ after paying 45€ for 10kg hand luggage. The lady was really rude, there were at least 15 people with the same problem and she kept saying: You will not fly with us. I will never fly with this airline again!

✅ Trip Verified | By far the worst airline I have ever travelled with. Myself and my husband had our Greece to UAE flight cancelled 3 times across 5 days in August 2022. We had no choice but to fly with another airline to get back to get home. I started the slow process of uploading expenses and claiming compensation via their portal. I have received no compensation or expenses and it it’s now 7 months later. This is unheard of. The flight was starting in the EU so we are supposedly protected under EC regulation 261/2004. But even with this myself and my husband are outstanding any form of compensation It’s completely unacceptable and I really hope Wizz are seriously looked into as they are not operating under the EU law. I have had extremely poor contact from Wizz Air and on social channels have been advised to contact call Centre. Call Centre continues to tell you they cannot support with complaints / customer services. It’s something I have never experienced before and I would avoid flying with Wizz at all costs. It makes me question multiple areas of their business if this area is so shockingly poor.

✅ Trip Verified | I bought a refundable ticket, my flight was rescheduled and I had to cancel tickets. The money didn't go to my bank card, but went to my Wizz Air account. Support of Wizz Air refuses to help me. Now I can't get my money back, I just lost them. Now contacting my bank and reporting a scam.

Not Verified | My flight was cancelled and I requested a full refund in cash. Wizz Air promised the money would be refunded to my credit card but they actually just gave me Wizz credits and 50 euro less than I originally paid. Be aware, Wizz Air trick you with the exchange rate when you buy your ticket, and then do it again with the refund. They promise cash but refund with credits. I was charged 50 Euro for a flight that Wizz Air cancelled! Do not use this company.