Wizz Air

Not Verified | No communications about the procedure to fly with Wizz Air from Saudi Arabia. No transit allowed. Full visa fees charged and no-one talked anything about at the moment of purchasing. Delay 2 hours for the departure. Absolutely no service at all. Bad experience, my advice is "pay little more and never do the mistake to purchase with Wizz Air"

✅ Trip Verified | Worst airline ever - check in system is the worst and they will ask you to pay a lot. They're taking your money for the worst service. Crew are rude and wouldn't explain it. I wouldn't recommend it for everyone. Attached additional charges to pay because when you check in online you have to pay and when you check in with them at the airport even with 3hrs before you will have to pay 3x. My first time and definitely my last time with this kind of service.

✅ Trip Verified | Easily the worst airline ever. Maybe it was some kind of joke to switch my seat so that a 2 meter tall guy would sit in the smallest seat on the plane? I didn't notice it when I got the ticket and they couldn't fix it afterwards. I wish I never had to fly with WizzAir again. Even 1/10 would be too high for such service.

✅ Trip Verified | Egregious, questionable business practices! I purposely called customer service ahead of time the day before, due to being unable to register for the flight and I did not want to be charged. So, the day of our flight we arrived at the airport 2 hours in advance. There were 2 people there to check in hundreds of passengers for two separate flights, and the line was not moving. When it was finally our turn (about 20 minutes before the scheduled flight time, the Wizz Air rep insisted we pay 80 euros for not registering ahead of time. I tried to explain of the IT issues I had encountered, but she wouldn't listen to us, and told us that was the "procedure". So we had to run to another terminal to pay - at which time there was 5 minutes left before the flight. When we asked how to get to the terminal, it was listed at the other terminal (3) (which was a good distance away) but the Wizz Air employee told us it was terminal 4. There were other customers from all over the world (Irish, Portuguese) who had the same problem. At this stage in the game I insisted they show us where we should go. But of course, we had to go through security - where they (temporarily) lost our passports! Honestly, I was afraid of having a heart attack. They did not seem at all concerned, as I assume this is the norm for the company. It was infuriating, and so unnecessary! I hope that no one else ever has such a problem. My conclusion - total rip-off, scam operation. We will never take Wizz Air again!

✅ Trip Verified | Very unpleasant experience when came back on Friday 24th February at Varna airport. The Bulgarian employee of Wizz Air insisted on us showing her the Settled Status Letter in UK and kept us until all people left to the plane. This request does not appear in any of the travelling documents, in England the custom officers do not ask any of this. The Settles Status Letter is not for use and I cannot have it with me. The UK visa account provides all people with a settled status in the UK just with a share code. So, at the border in England, I show just the ID.

Not Verified | Always check in online. Paid 80€ today as we had no internet to check in. 50€ fined to modify one letter in the name passenger. This company is a scam and total disgrace

✅ Trip Verified | The flight was delayed and they put all people in the air hall without letting to move. Very difficult to get any help online. Phone call eats all money and you have to wait for ages. Instead of adding an extra luggage bag they just upgraded the luggage with the same bag. Instead of requested 2 bags I got 1 but with the higher weight. No return of funds, only on the air company account and you should use it with them only even if you don't even want to hear about this company. Or you will just loose the money. Seats are like village benches comfort. Definitely will never travel with this company again. Highly not recommended.

Not Verified | The worst airline I have ever come across. Bought tickets Riga - Eindhoven and back through their app (which i thought was the safest option). Flights got cancelled one by one, then struggle with refunds at first seemed like a relatively small problem, they just showed that my only option is to get my refund in Wizz Air credits, but for some reason it also showed that the refundable amount is 0 eur. I tried contacting live support which took about good 40 minutes, just to get an answer - you will get your refund to you bank account in 5-7 days. When 14 days had passed and I still haven't received my refund, i contacted them again. In result of spending 2 hours trying to get a solution, all I got was - sorry, nothing shows up. Well, I lost all the money, time and energy. Will not be buying from them ever again. Horrible company and scammers.

✅ Trip Verified | A 4 hours delay on take off, without any justification. 3 passengers travelling with only one receiving an e-mail notification in English (a language he did not speak), while all the booking process was in Greek. We could not check-in luggage, as we were supposed to do so in the originally scheduled time, meaning we should go to the airport 4 hours earlier. What if the delay was 6 or more hours? No common sense on that. We remained 30 minutes on the airport apron and 1 more hour in the plane and they didn't have the sensitivity to offer some water for free. Will never fly with this airline even if it is the last airlines in the world.

Not Verified | Flying Wizz Air was a terrible experience. They charge you $50 pound extra to check in, due to some nonsense corporate online policy. A three hr prior to flight online check-in is required, this rip-off policy Wizz created for their own monetary benefit. When you try to talk to them Wizz hides behind the policy they created and does absolutely nothing. Poor customer service, other people on our flight were upset by the Wizz check-in rip off and being charged extra for their carry on baggage. Heard other passengers comment they fly all the time and this is the only airline that charged them extra for carry on. Wizz doesn’t hesitate to suck every extra penny they can off of you. I would definitely recommend a different airline even if it cost more. By the time Wizz Air is finished pilfering your pocket it’s cheaper to fly elsewhere.