Wizz Air

✅ Trip Verified | This was the first and most definitely the last time I have used these scammers services. As per usual (judging by the number of negative reviews on the same matter) I was unable to check in to my flight due to a technical issue with THEIR system. Nevertheless, and despite my complaints, I had to cough up €100 so they could check me and my partner in the flight. To add insult to injury after paying the check in “penalty” to a separate booth (as per their usual tactic) and returning back to the check in area the lady had the audacity to inform me that I had not checked in. After providing the receipt that the other employee gave me to supposedly check me in the lady in the check-in counter proceeded to print our boarding passes within seconds. €100 for printing two boarding passes. Avoid these scammers at all cost. Everything from the predatory nature of their website where they charge you for things that other low-cost airlines never did, to the customer service, to the “glitches” in their system indicate one thing. Their sole purpose is to take your money.

Appalling customer service, or non-existent customer service should I say!! My friend and I have had problem after problem since we booked flights with them back in Sep 2022. They cancelled our outbound flight to Reykjavik without explanation, and there was no alternative with Wizz Air for the same day we wanted so we cancelled that flight with them and ended up paying more for another airline to fly on same date! They still haven't acknowledged or responded to our requests, let alone refunded the flight fare yet! It’s been 3 months. On a separate return flight with Wizz Air (that shockingly wasn’t cancelled), online check-in did not work - with a message of internal error appearing on the online portal. 3 times I tried to check in online with the same issue recurring, so I had no choice but to leave it there. At the airport, the desk staff made us pay airport check-in fees of 45Euros per person, which is outrageous in itself, despite us explaining the online error we faced, and then said you can contact Wizz Air customer service later to claim this back/ask them to waive fee. Absolutely ridiculous. There is not a Wizz Air representative present at the airport, as all their desk staff is outsourced so trying to have any matters sorted on the day is futile as these staff members have no authority to make decisions. To make matters worse, one of the in-flight crew members were also extremely rude. I was travelling with a friend who became injured during our trip and needed accessibility assistance; the crew member failed to communicate how she would be supported upon landing to get off the aircraft, and became very rude and impatient in her responses, when we asked legitimate questions after landing. We waited until all passengers had left the aircraft, and only then approached them to find out what was going on but we were just sharply told to “Wait!” without any clarification about what help will be offered. It is disgusting that they would treat a vulnerable customer with so much disrespect, and do so little to reassure them. We have been contacting them for months since our initial booking, but have not had any response or any positive action taken to resolve matters via email and through their contact form online. It is almost impossible to get hold of them. They simply don't care, and just want people's money. It seems it is not only their customers they treat so poorly since I spoke to a crew member on the flight, who also moaned that they have received many complaints and even as a staff member, she wasn’t even offered a flight with them to visit her family members who were unwell or easily given time off. It’s clear they are stone cold as a company, and care about nothing but profits. There are so many negative and worrying articles about them in the media. Still, they don’t act on customer complaints in a timely manner. I rarely waste my time and energy on writing bad reviews, but Wizz Air have been so poor with their customer service and strike me as a very unethical company given the countless bad reviews and comments I see online everywhere, that I feel compelled to write my experience also. I would not even give them a single Star but unfortunately you have to click on one to post a review!! I am fuming and will never be using this airline again. We also intend to escalate our case to the Ombudsman from here. Please do not fly Wizz Air, if there’s a reasonable alternative available to you! I would much rather pay a lit

Not Verified | The first and last time I fly with this company. 2 hour 30 mins of delay (annoying but this can happen). No communication from staff. Gate changed without notification. (only after asking) we were offered a voucher which could only be used in a shop a huge walk away from our gate, the voucher was valid for one pathetic bottle of water (no food). Flying with children who were starving. Lesson learnt. Pay a bit more for a ticket with a proper company.

✅ Trip Verified | It was an amazing experience, with wonderful flight attendants Edina and Oskana. Thank you for everything. Leather seats, organized crew, no problem with luggage Check in.

✅ Trip Verified | Worst airline ever! This is the only airline I have encountered that is actively trying to bring discomfort to its passengers. Not even Ryanair is so greedy that they not only on purpose don't put companions next to each other with "random" seat assignment but it is so not random that they block the seats around you (even though they are free) so that you can only sit next to each other if you buy seats for both (changing one is never enough). In addition, they are actively searching for people who's bag might be slightly to large and force them to by "priority luggage" on the spot. Be aware that this airline does not just strictly follow its own rules but actively tries to bring you discomfort in the hope they can squeeze you for some more money

✅ Trip Verified | Excellent service. Smooth check-in, no line, fast track at the airport for an extra 5 euro. Flight on time. Friendly staff, paid on-board catering. Overall a pleasant experience with this airline.

Not Verified | By far the worst airline. 1st of all they make people pay to check in at the counter. Ridiculous! Who does that? If you check in online in advance than you don’t need to pay 50 euros per person. We had 8 people traveling and when I tried to check us all in online I couldn’t because the website had a glitch in the system that was rejecting one person to check in. I tried everything, by excluding that person from check in but the site didn’t allow it. So, when I went to the airport counter and explained the situation they completely ignored the fact that their system is not set up correctly and made me pay additional 400 euros (50 euros per person) for check in. Absolutely rude and terrible customer service. Very bad experience. Do yourself a favor. Travel with class with more established airlines.

✅ Trip Verified | Would give zero if could. International flight cancelled 30 minutes before take-off. Left stranded at airport 11:30 at night. Complaint and escalation via ombudsman. Found guilty and instructed to pay compensation. It has been 6 months and still no compensation paid. Avoid at all cost. It might be cheap on the surface but it will cost you so much more in the end.

Not Verified | Firstly, they charged every passenger AED 180 for the check-in, none of the airlines charged me for check-in. Secondly, we took more than 1 hour to do the boarding, which delayed our flight I'll not use this airline again.

✅ Trip Verified | Wizz Air cancelled our flights 3 hours before our flight - no reason provided - left us stranded in London without any support, guidance, vouchers. Nothing except the ability to rebook on the next available flight 2 days later (from a different London airport). We covered all costs ourselves - hotel, taxis etc. We are now more than six months later and Wizz Air have not responded to any of my multiple emails or claims - NO reimbursement provided and no compensation which is in fact legally owed under EU law. Avoid Wizz air at all costs. Also, how are the appropriate bodies still allowing them to operate as an airline? Bizarre - they are absolutely shocking.