TAP Portugal

✅ Trip Verified | Nice to Ponta Delgada via Lisbon. Terrible company. Lost my suitcase and I was at a conference the next morning presenting my work. They advised me to buy what I needed and keep the receipts to be reimbursed. A month later, TAP wrote to let me know they would not reimburse me because their policy is different. On the way back, they delayed my flight and as a result I missed my connection flight. They didn’t organise a hotel for us nor did they pay for it. Still waiting to hear back from them. Horrible experience and customer service, stay away.

✅ Trip Verified | Lisbon to Miami. This was my third experience with TAP. Same issue every time. They have argumentative, very rude and unhappy employees, and no customer service. Their tactic is to have you check carry on luggage claiming the flight is full and there is no overhead compartment space available. I was targeted at the check in counter for having a large bag that they said would not fit in the overhead bin. I have flown with this bag many times, which is TSA carry on compliant, in many airlines including small planes. It fits perfectly in the overhead bin! Other people had larger bags than me and carried them on board. I refused to check my bag in at the ticket counter. I was harassed about the bag at the boarding gate by the gate agent. Upon boarding the aircraft and stowing away my luggage in the overhead bin, the flight attendant came over to my seat and ask to see my boarding pass and had me identify my bag that was already stowed in the overhead compartment. I was forced to check my bag in because they said there was no space even though there was still space available next to my bag.

✅ Trip Verified | Lisbon to Toronto. My husband and I spent extra money to purchase certain type of tickets: the one that gave us certain amount of miles and have 1 piece of luggage checked. We also paid extra money for certain seats. The aircraft was changed and we ended up with horrible seats in the end of the plane which did not allow me to sleep at all. I contacted the airline and requested a refund for the seats purchased since we never got them. No response. They refused to give us the miles as well without any explanations and it is impossible to talk to anyone about the situation. Our first flight to Lisbon was so good, that I even took the time to do their survey and gave them 10 out of 10. Now I feel like an idiot. I will avoid flying this airline in future at all costs.

✅ Trip Verified | I recently flew on TAP Portugal from Miami to Lisbon and back. On the outgoing trip they cancelled my 4:00 PM flight without explanation and substituted a 3:30 AM flight the next day, which caused me to miss my group. On the outgoing flight I paid extra 95 euros online the night before my departure for extra baggage which I did not require when I departed. I applied for a refund and was told that the charge is "nonrefundable". I will not fly them again.

Not Verified | First my baggage got delayed from Lisbon to Bissau. no one could keep me informed. Secondly, It took me more than 2 hours to check in at the airport in Bissau because their system was down. I unfortunately missed my connection from Lisbon to Paris. The lady at the county for receiving customers complaints was horrible, she has no consideration for customers. She treated me with no consideration. I observed other customers and they were treated the same way. It was a chaos with all the people who came to her at the time i was there. I had a very bad experience with them. I filed a claim fo reimbursement because the delay.

✅ Trip Verified | Washington to Manchester via Lisbon. Smooth check in. Business lounges, both at IAD and in Lisbon are serving the purpose and there are plenty of food and beverages. I was not offered business lounge access upon return at Manchester, UK. Not sure if they have an arrangement with business lounge or not. Inflight entertainment IAD to Lisbon and return was good but non existing from Lisbon to Manchester. They use economy seats with middle seat open as business class from/to Manchester-Lisbon. What a joke. It was 3 hours flight with no IFE and no real business class seats. Inflight meals were just OK, nothing so great about it. At all airports (IAD, LIS, and MAN) I noticed lack of management at boarding time. They just line you up, take your boarding pass, and make you even wait inside buss because crew is not ready to take passengers. Very unorganized. I believe instead of rapid expansion, they need to focus on quality of service, both on board and on ground specially.

Not Verified | Sao Vicente to London Heathrow via Lisbon. TAP Portugal is much like the other airlines in Star Alliance. Not terrible and not great. Not a great experience, but will get you from A to B, and that is the point after all. Just functional.

✅ Trip Verified | Dublin to Washington via Lisbon. Terrible airline and customer service. Boarding for TAP in Dublin was in a completely different area and floor than all other airlines without any signage, and check in closed early so I ended up having to pay to ship my luggage back to the states. The agents I was eventually sent to were actually from Swissport, not TAP, and were completely unhelpful. Both of my flights boarded and left late, "business" class seats on the first flight were the same as every other seat just with a much higher price, food was mediocre, and I was told there was no record of my preordered meal and my selected option had already run out. We had to go through multiple custom and security checks connecting in Lisbon, flight attendants were unfriendly, and the internet I paid for stopped working after one minute. After submitting a contact on the website about all of these issues, it took a month to hear back and they took zero responsibility for any of it. Fly any other airline.

✅ Trip Verified | Chicago to Lisbon. I tried to check in on line and it said that there was an additional baggage charge of $120. I had already paid $92 for my suitcase but never having flown on TAP Portugal I thought they increased the fee by $28 so I clicked yes. Then afterward I saw they charged me $120 so I called them and they told me I consented to pay $120 for additional luggage. I told them I only had 1 suitcase and there was a misunderstanding on my part as to their communication. They told me there was nothing they could do about it. I asked to speak with a manager but the agent said that wasn't possible. If you want to have good customer service do not fly TAP Portugal. They are absolutely horrible.

✅ Trip Verified | Berlin to Lisbon. Very long waiting times at the security check. Total 1 hour late. But cheap (51 €), good food on the board, nice staff. My recommendation! Press the boarding pass, then you will not have to wait in the queue. Sehr lange Wartezeiten beim Sicherheitscheck. Insgesamt 1 St. Verspätung. Aber dafür günstig (51€), gutes Essen am Board, nettes Personal. Meine Empfehlung! Drückt die Bordkarte aus, dann müsst ihr nicht in der Warteschlage anstehen .