TAP Portugal

✅ Trip Verified | Quite definitely the worst airline I have ever flown. Forget delays, long bus boarding, chaotic hoarding procedures etc. Many airlines have just as bad reputations as TAP. What disgusts me most is the onboard experience. TAP provides one of the most restrictive legroom and seat space in the world. At a mere 28cm, you simply can't have your kegs straight in the seat. How they get away with this is astonishing. It can seriously hurt your legs and blood flow (I'm 1,83cm so not that tall). Due to Lisbon's location, most of their European flight still be over two hours. And it's two hours of hell. I swore when I flew to Cape Verde with them about five years ago that I would never fly again with them but had no choice for this flight. I came to regret it the minute I entered the cabin again. The staff onboard is ok but the food offerings they sell are extremely limited and very unappetising. I didn't see many people purchase anything. But it's all really about the lack of comfort in your seat. That's what it's all about. And the flights were nearly 500 euro return so astonishingly bad value for what you pay. Even low cost carriers have more leg room.

✅ Trip Verified | Probably my favourite airline to fly Transatlantic flights. The new cabin is super comfortable and the food was great (we were served a full dinner on a flight departing at 11pm). Never encountered an issue with TAP and in my experience they are more reliable and comfortable than Air Canada, KLM, etc.

✅ Trip Verified | 8 hours flight across the Atlantic on a narrow body flying in business class. No welcome drinks or snacks offered, there is a note on the paper menu, saying that if you want a drink, you should ask the cabin crew. After takeoff we got served a full meal of acceptable quality, and then the cabin crew asked to close the blinds, even though it was 14:00, to allow the passengers to sleep, and only came back 1:30 before landing for a light snack, of a unimpressive quality. The seat was all right and the inflight entertainment also acceptable.

✅ Trip Verified | This airline is the worst airline I have ever booked. A shame really because the flight itself was great. The problem was the booking. They didn't give me the flight I booked (I went through customer service chat). Once I noticed I wrote an email, a website inquiry and an instagram message yet they wanted to charge me $1200 to change the flight to what I had booked. Massive mistake on their side. On the way back they canceled my flight and then put me on a flight on Friday, only to find out they screwed up again and put it on a Thursday. They then claimed I missed my flight when I had screenshots of all communications. They deleted the messages on the chat but I have copies. I will be pursing this airline to the highest extent. They wasted a whole day of me calling, chatting, texting. Do not fly with them.

✅ Trip Verified | I paid good money for an economy plus (a few centimetres extra) seat because of a previous injury. However, the seat did not extend all the way back, thus not getting the extra space on a night flight. (8.30 hours) the steward said there was a seat in economy. Because I was travelling with my partner this did not sound like a solution but more like downgrade. The steward said to contact the customer service for a refund after the flight. I did this in hope to get a refund or compensation. I explained the whole situation and the response of Anna Pflieger was like she wasn't even reading the mail but just typing (copy/paste) standarized sentences and not answering any of my questions. This was most infuriating. Example: Thank you for contacting TAP Air Portugal. We are sorry for the situation you reported. Please do not hesitate to contact us whenever you consider it relevant. We look forward to welcoming you on board soon. Yours sincerely, TFCP - Anna Pflieger Never flying TAP Portugal ever again.

Not Verified | Very poor customer service and complaint dept is also unresponsive. We had to cancel within 24 hours after booking, I contacted the customer to understand the refund procedure and I was told they would refund 100%. However, I only received 10% of the payment. I contacted them again, and they further explained that I should have chosen to receive it via voucher. Since then I have trying to contact them for 2 weeks and the customer service asked me to raise another and another complaint, but they never reply. This is very disappointing and frustrating.

✅ Trip Verified | I paid around 1450 Euros for a return ticket from Vienna to Sao Paulo, total of 4 sectors. The shorter sectors, between Lisbon and Vienna, nothing was served. Just water was "free". The seats were very bad with no possibility to recline not even for 5°. During the long haul sectors, the service was existing but very poor. Poor selection of beverages and the crew more concerned about reading books than actually doing their job. Cabin was extremely cold and the entertainment system was working partially ... sometimes on and off. It was a very expensive ticket for a low cost service.

✅ Trip Verified | The problem here was with booking. I was charged $250 for one normal checked bag each for my wife and I, only to find that they were charging me that just for one direction, and that that I would need to pay again for the return flight, despite that the web page said it was 'from Boston to Boston'. The US has a 24 hour rule that allows cancellation with no penalties of any flight reservation within 24 hours. After failed attempts to cancel on the Web and at least 10 phone disconnects, I was able to get an email that I requested a cancellation. They did not notify me that the flight was actually cancelled, so I checked the status of my cancellation today and it said a refund had been issued, but failed to say that they were keeping $250 (not legal in the US). The only way for me to know this to search my credit card activity on the Web. Hopefully my filing a dispute with my credit card will get me the full refund. Definitely not an airline I will consider for the future.

✅ Trip Verified | Worst airline ever. I saw the yelling at passengers for taking pictures in the cabin and removing someone else’s blanket from their over their head so that they would pay attention. In my case I was coerced into paying for my carry on which met the weight and size requirement. It even went in the cabin with me. Then when you file a complaint they don’t have call center so no one can take your call. All they say is that it can take months for someone to handle your case. I will never fly with them again. Then my entertainment center wasn’t working properly. When I told flight attendant, she hit it and kept going. It then stopped working again.

✅ Trip Verified | In their brand new A339, TAP allocated 2 toilets to Business Class passengers. One in the front part of the cabin, one in the back, between Economy and Business (there is however a second one in the back, but it is for ECO passengers). Both toilets occupancy (green or red) are on display. This should theoretically be enough. However on this specific flight we faced a very uncomfortable situation: no toilet. For one reason only: chief purse decided 1to not prevent Economy pax to access Business class backwards toilet (which is usually done stretching a tape) . This resulted in long Economy pax queuing in the center galley. To limit access to front toilet, and galley, as a private zone for her and crew, even when green light was on. All pax started to comment, even with crew, who agreed with us, but do to staff hierarchy confessed their inability to solve.