✅ Verified Review
| We checked in online as usual and were not informed until we arrived at the airport (at 4.30 am!) that the flight was cancelled. They could have contacted us a lot earlier, as they had no crew for the plane. Apparently this happens a lot as they are like Ryanair and try to cut costs on crew. I was travelling with a young child. The airline staff sent all the passengers on the flight, to different queues in the Airport, for the best part of 4 hours, snaking round the airport. Firstly the Customer service queue: not their problem, then to a check in desk: not their problem, then another desk, where they just told us to go away, they couldn't help us until later in the day. They didn't rebook our flights and told us to come back at 11 am with the possibility of a flight the next day (after waiting for 4 hours in these queues). In addition, the Head of Customer services was angry and shouted at all the UK travellers in a most unpleasant way. Finally, after pushing them to do something, we were rebooked on a ridiculous Lufthansa flight via Frankfurt to London, where we couldn't make the 15 minute connection, changing terminals at Frankfurt and missed it! The Lufthansa staff were actually lovely and helpful, and said we shouldn't have been rebooked onto that flight, as the gap between them was less than 40 minutes. My husband ended up driving from Manchester to London (9 hour round trip) to pick us up. Just to add insult to injury, they don't respond to requests for EU compensation so they force their customers to go through the Aviation ADR in order to claim any compensation one is entitled to, AKA Ryanair. Personally, I will avoid flying with them again, especially as the staff were so angry and unhelpful, plus the complete lack of interest in any aftercare.