TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
5/10
3 star Skytrax Rating
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1/10

"will try to avoid TAP "

(France)

Trip Verified | Lyon to Lisbon. I’ve flown TAP before and avoid them if I can. This was for a business trip and I didn’t book the flight. Was supposed to fly from Lyon to Lisbon; flight cancelled and rerouted the next day from Lyon to Paris and Paris to Lisbon (rescheduling took 2 hours; only one person was helping the entire plane). I’m still waiting in Paris, a flight that is also delayed for 1.5 hours (and likely delayed more, as another flight from Paris to Lisbon was also cancelled). It’s also still uncertain whether I will actually get my luggage when I arrive in Lisbon. All in all, not a great experience and will try to avoid TAP as much as I can.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLyon to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"pleasant and inexpensive"

(Germany)

Trip Verified | Stuttgart to Lisbon. The aircraft was in good condition and only a few years old. The departure and landing were on time. The drinks were, for a intra-European flight, sufficient and served in a moderate amount. Perhaps one should consider from the airline's side, preferring to distribute biscuits rather than dry breads. The flight crew was friendly and helpful. Overall, the flight can be described as pleasant and inexpensive.
AircraftEmbrear E195
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteStuttgart to Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"offered an upgrade"

(Germany)

Trip Verified | Lisbon to Stuttgart. The departure was delayed because of an overbooking of the airplane by approximately 45min. I was offered an upgrade into the Business Class. The drinks service was very good and the small meal was delicious. The seating was good. All in all a pleasant flight with very friendly on-board staff. The delay was overtaken by the pilots up to 10min.
AircraftEmbrear E195
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLisbon to Stuttgart
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"enjoyed flying with TAP"

(Ireland)

Trip Verified | London Heathrow to Lisbon. I really enjoyed flying with TAP. Excellent experience. Pleasant check in staff. Flight was on time. No hassle boarding. Clean new plane. Sufficient leg room ( I am 179cm) sandwich smoothie coffee wine and sweets served by smiling attentive staff without charge. We landed on time. I will fly with Tap again. A positive experience.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon Heathrow to Lisbon
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I was shocked!"

(United States)

Trip Verified | Flew TAP Portugal Lyon to Lisboa in late May 2018. It was part of a larger trip NYC-Lisboa-Porto-Lyon-Lisboa-NYC. I flew 4 different airlines: Delta, Air France, Transavia and TAP Portugal. The first three airlines did not charge me for baggage. TAP was the only one. And while the usual fee is $25 for one checked piece, TAP had the gall to charge me $46 for one bag for a 2-hour flight that cost me about $60. I was shocked! I was unfamiliar with TAP so looked up their customer reviews. They are not good. No wonder. Never again. I ask you, TAP, is it worth ticking people off with your poor service and outrageous checked bag fees! Very short term thinking.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLyon to Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"treats its passengers very poorly"

(Portugal)

Trip Verified | Lisbon to Funchal. I saw a senior female flight attendant loudly humiliate a business class passenger, in front of other passengers, because in her opinion he wouldn't pay attention to the safety instructions demonstration as he was watching something on his tablet. She said if something happens to the plane instead of adjusting the emergency mask on his nose and mouth he would adjust it somewhere else - then left to the galley with a pretentious and condescending smile in her face. TAP treats its passengers very poorly. The catering was OK though but you wouldn't expect less if you paid 552 EUR, in and outbound, for two passengers on a domestic route of less than one hour and half in a country like Portugal. Prices get even higher as Summer approaches.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLisbon to Funchal
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never book again with TAP"

(Morocco)

Trip Verified | I booked a flight from New York to Casablanca, with one stop in Lisbon - the second flight to Casablanca was cancelled 5 min before the boarding,. No one was in the office to answer our questions, we didn't receive any update on our emails or phones, after 15 min, 2 employees come to the office, they collect our passport and boarding pass, to give us a new one. The surprise is that they decide to send people with American and European passport on a direct flight after 3 hours, but for those who are holding Moroccan passeport they decide to send them to the longest flight ever (Lisbon-Dakkar, Dakkar-Casablanca) for about 16 hours. When I tried to talk to them one of the employees kick me out of the office. For sure I will never book a flight again with TAP.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Casablanca via Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid at all costs"

(Netherlands)

Trip Verified | Amsterdam to Lisbon. This has got to be one of the worst hidden costs and customer service airlines ever. We went to Eurovision - booked seats months early and paid for seat reservations. Both times we were moved substantially further back without any warning and TAP said it could not be helped. It is irrelevant to pay for a seat reservation - this airlines simply just takes your money and that's about it. I had to call to confirm this and found out that I was charged 49 EUR for 21 minutes while inside the EU (really, it's insane 2.50 a minute for the WORSE customer service?) -. This airline simply sucks. Avoid at all costs and fly another EU carrier.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmsterdam to Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"stress that could be avoided"

(Brazil)

Trip Verified | Lisbon to Rio de Janiero. TAP refused to send directly my luggage to final destination; therefore I had to rush to checkin on this flight, go through security check, rush to immigration. They offered me a free stress that could be avoided. Seat 3A was great in new full flat configuration. Late departure (11:30 PM) and therefore late dinner (01:00AM), with no option of quick service made me give up of any kind of food. Arrival on time. Quick delivery of luggage.
AircraftA330-200
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLisbon to Rio de Janiero
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"baggage policy is hidden"

(Brazil)

Trip Verified | Marseille to Lisbon. A TAP baggage policy which is hidden. I was connecting in Lisbon with TAP, final destination being Brazil. I originally bought a Marseille-LIS (Y) and a LIS-GIG (C) separately, because I did not want to pay for Business class on a domestic European flight, and I wanted a Business class on the intercontinental part. Doing so, I saved E400,00. TAP attendant and supervisors refused to send my luggage directly to Rio. They admitted they would do it if I were on an other airline from Rio to Brazil. Note that I am a Star Alliance Gold card holder. Why ? TAP has a brand new policy regarding luggages that will surprise a lot of passengers: if you connect in Lisbon from a TAP flight to another TAP flight, with two different tickets, your luggage will NOT be transferred to the second flight. You will have to collect it in Lisbon, check-in again, go to security again.. If your second flight is not a TAP ticket, your luggage will be transferred !!!! They admitted that this resulted from tariffs. Many times MRS-LIS and LIS-GIG is cheaper that MRS-LIS-GIG. And the company wants to fight with smart passengers. I had 4 hours connection in LIS. I did not like it, but I felt safe. Arrival of the plane in Marseille was one hour late, and took off 2 hours late. I made it. Comfortable leather seats with a huge pitch. Sandwich and beverages including complimentary wine.
AircraftE190
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMarseille to Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no