TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 639 reviews
5/10
3 star Skytrax Rating
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2/10

"Consider yourself warned!"

(United States)

Trip Verified | I recently booked an intercontinental TAP flight from Germany to the U.S. through my credit card company. I’ve never been on a flight that doesn’t include checked luggage on inter-continental flights before until I was checking my bag and was slammed with an excessive 75 euro checked baggage fee at the counter. This is one of the highest checked bag fees in the airline industries and have finally uncovered why I was charged this in the first place, so that you can avoid tap at all costs. Even the airport employee was surprised by this new scheme that he had to call TAP to confirm I was actually being charged this for one checked bag across the Atlantic. There is a new ‘Discounted Ticket’ price was just launched a few months ago by TAP to get more money out of their customers. If you are booking your ticket with any 3rd party you will never know that you are getting this ‘Discounted Ticket’ type since 3rd parties leave it on you to find out the baggage policies. I’ve also learned that TAP hides the ticket type from you online, the only way to find out what type of ticket you have is my waiting on the phone for long wait times and asking on of their representatives. I feel scammed out of my money and am very surprised TAP thinks that this is an intelligent business model, as I’m guess they receive many calls a day about this issue. This is warning to all people looking to travel with TAP and don’t want to be duped into surprise fees when checking-in. Delta, American, Virgin, and other reputable airlines are very clear in their pricing, TAP is not! Go buy tickets from them instead or you may end up paying confusing excessive baggage fees with some of the highest fees in the airline industry! I’ve contacted many friends who have recommended TAP to me that fly TAP regularly and warned them of their new deceptive business practices. Consider yourself warned!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDusseldorg to New York JFK
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

TAP Portugal customer review

(Portugal)

Trip Verified | Lisbon to Warsaw. Flying business for the first time. At the airport, I was not informed about the proper check-in (despite showing my boarding pass to staff), which made me take a little longer. Staff were attentive, food was great. Plenty of room. I just think that sometimes, some staff should make the announcements a little slower - especially when not in their native language - so that they are clear.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLisbon to Warsaw
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the crew was extremely nice"

(Portugal)

Trip Verified | Flew Warsaw to Lisbon with TAP Portugal. Efficient, although at check in no one was ensuring Business passengers were waiting to be checked in. On the aircraft, the crew was extremely nice. Not only to business passengers, but to everyone coming on board, which is great to see. The service is good, the food being very good indeed. I would just suggest that the crew would check on the passengers after the meals are gone, just to check if anything is needed.
AircraftA319
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteWarsaw to Lisbon
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the impossibly tardy service"

(South Korea)

Verified Review | Lisbon to Casablanca. I'd booked an early morning flight so that I'd have more time in Casablanca before heading to chefchouen the next day. However, TAP delayed the flight by 4 hours without giving a good reason. No option to cancel the flight was offered. Then when I arrived at the airport, it was delayed again by 40 minutes, saying the flight will be at 14:00. The time now is 13:55 but I haven't even gotten on board. Thanks TAP Portugal, for wasting our precious time and for the impossibly tardy service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLisbon to Casablanca
Date FlownNovember 2017
Ground Service 12345
Value For Money 12345
no
1/10

"never purchase TAP Portugal"

(United States)

Verified Review | I had connecting flight from New York to Prague through Lisbon. Both flights were provided by Tap Portugal. They cancelled first flight in few hours before the flight. Their representative provided me wrong information assuring me that I"ll have the second flight from Lisbon with few hours delay and I will be in Prague just few hours later. But the problem was that the second flight didn't exist at all. And I had to wait extra 24 hours in the airport for the next flight. As a result I was late for 36 hours and it was terrible 36 hours. There was an opportunity to switch the company to Czech Airline in case I"ll pay for new ticket. But Tap Portugal lost my baggage so it didn't work. Now they don't want to do the refund for the cancelled flight! Could you imagine it? I had flight from many different air companies and there were no problems with them so I have never check reviews before this situation and it was my mistake. People, you should never purchase TAP Portugal!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Prague via Lisbon
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"planes offers very little space"

(United Kingdom)

Verified Review | London to Abidjan via Lisbon. Stay away, first of all the low budget offer is a trick as it does not include the usual luggage allowance. They will cancel your flight without suggesting you any alternative and make you flight on anyway they want base on their flight availability. The luggage allowance is a joke, you will end up spending loads on luggage and extras which will end up in a ticket fare being considerably high. The planes offers very little space and no comfort with long distance flight without screens or entertainment. They are really disorganised and will make last minute changes to your tickets with no correct updates. Also, once at the airport be prepared to wait at least an hour to register your luggage before finding out that you went over the allowance. Surprise to see such company still carrying passengers despite their lack of professionalism.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLondon to Abidjan via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't waste your money on TAP"

(United States)

Verified Review | I booked my flight with TAP for November the 4th, unfortunately after a month TAP cancelled my flight without consultation and they had push my reservation through different flight and different day which didn't work for me. When I called them they were not helpful at all, customer service is really bad, and when I asked for refund it took them 6 weeks to give me my money back and that's after many calls I made. This is the first and last time with them. Spend more money on a flight with Lufthansa or Swiss and don't waste your money on TAP.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBoston to Marrakech via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"the worst I have ever traveled with"

(Denmark)

Verified Review | Based on my recent experience with TAP Portugal I must rate this airline as the worst I have ever traveled with. I traveled to Funchal via Frankfurt and Lisbon and the 4 flights in and out of Lisbon were handled by TAP. All 4 flights were delayed and on all flights they came up with some excuse for not providing a meal service. The worst flight was the return flight from Lisbon to Frankfurt. There was a lot of confusion about departure time but eventually it departed more than 2 hours late. We were given a mediocre meal box as we entered but during the 3 hour flight TAP only served a single glass of water. There were many flight attendants but basically they did not do much else than talk to each other during the whole flight. During the flight I noticed that the flight attendants were busy sorting the content of remaining meal boxes at the back of the cabin with their backs turned to the passengers. Why they would spend time on that rather than serving the passengers is beyond me. The information from the pilot on the PA system was unintelligible due to lots of noise and distortion. The last flight of our trip was handled by Lufthansa. What a difference. During this short 75 minute flight they managed to serve a nice sandwich and serve drinks twice and they passed through the cabin several times to collect garbage all done with a friendly smile.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFunchal to Billund via Frankfurt
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"outdated wide body machine"

(China)

Verified Review | Warsaw to Lisbon. The Boeing 767-300 economy class with 2-4-2 layout, all the chairs cannot be adjusted before and after, and the seat is very thin, very hard and very uncomfortable. Economy seats equipped with a 10.3-inch entertainment screen, screen clarity is very good, but the screen touch screen response speed is very insensitive, people are very angry. Overall, the service on the plane is good, especially the food, very delicious. The service of the flight attendants is pretty good, but compared to this outdated wide body machine, I prefer to take the ordinary narrow body aircraft. Because in the economy class of this aircraft, flying nearly 5 hours is simply a kind of suffering.
AircraftBoeing 767-300
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteWarsaw to Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no emphasis on people"

(United States)

Verified Review | If you’re going anywhere in Europe, you’re better off hitching a ride in a van. If going overseas, stowing in a crate on a cargo ship. I have never experienced an airline as terrible as TAP, it would be laughable if the situation weren’t horrible. If you could get a worker to actually speak with you long enough rather than shooing you away chances are they will genuinely try to help which is probably it’s only redeeming factor, but it’s clear that company wide there is no emphasis on the people it flies, or ever getting them where they paid to be. Travel woes happen, but TAP creates them where none existed. I can assure myself as well as probably 1000 other people who had the unfortunate displeasure of transferring through Lisbon yesterday won’t be flying them ever again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHelsinki to New York via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no