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| New York to London via Lisbon. I fly between UK and US many times this year, with many different airlines such as American Airline, British Airline, Norwegian and the last flight was TAP Portugal. Really regretted choosing it and definitely will not recommend it for the following reasons. Watch out for allure price. I booked this through Chase Credit Card Reward website, the time/price seeems very good. Though very soon I found out it will charge money for even first piece of checked in luggage. Come on, international flight, who will charge that? Most company has first one free. Fine, I booked it and accepted this fact but very soon more angry problem occurs. It shows on their website if checked in online, the checked in luggage fee is $75. So I called them few days before the flight to put in the luggage request. The TAP customer service person took almost an hour to get this done due to system crash but assure me at the end this is put in. When I have my credit card ready for payment, the rep says I can pay at the airport during check in. I asked if there's any reference for this, the rep told me it's been put into my ticket number. Yet when I got to the airport, the checked in staff just told me I have to pay $90 because I did not pay in advance. I explained to them and ask them to check if any note put into the ticket in the system. They pretty much don't care and just told me they couldn't do anything about it. Since I have to go, did not bother to argue with them. After I landed on UK, I first called their customer service in Spain. The agent acknowledged they did see I call in prior to the check in, but refused to do any refund. The agent said their coworker may have mis-interpret the paid-in-advance term. Come on, your problem and I have to take the loss? She then told me I can fill up online complaint form. I did that on Nov 22th, receive an auto response email saying the complaint is received, then no update at all. Very poor customer service and system handling, and don't seem to care about reputation. During check in, if you want to change seat, any other seat will incur payment whereas most airline there's usually few seats one can interchange without additional fee. Once onboard, their service is fine but the ground service and customer service really annoys me. Won't consider this company again.