TAP Portugal

MAN-LIS return. Check-in at Manchester good no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.

LIS-GRU on A332 business class. In LIS the VIP lounge is well used and only has 3 bathrooms which is insufficient causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.

Horrible so called "First Class" experience. The Inflight magazine has articles about the new chefs and the menu had a special chef's selection dish. But crew said chef menu was not available and we got some horrible pasta dish - so overcooked it was crunchy. The red wine was good but the flight attendant kept snatching my glass off my table when she walked by instead of offering a refill. The second meal looked worse I passed. The flight crew rushed to serve as quickly as possible during the first hour of the flight and then they disappeared into the galley and got angry if you approached them to ask for anything. Entertainment included only 3 movies in English and one had a problem with the English track.

Flew from MAN to LIS on 9th Jan 2012 and returned 14th Jan 2012 with partner and 16 month old. Flight crew on both journeys were friendly and arranged for us to move seats so we had a row of 3 seats to ourselves which made for a more comfortable flight with a toddler. The food was ok nothing fantastic but considering we paid the same price as we would have done flying budget we have no complaints. No inflight entertainment as such but for a 2.5 hr flight this isn't really a problem. Overall very happy with the service received and would certainly fly with the airline again.

Lisbon to Recife but returned after an hour due to oil smell in cabin - while waiting for second plane no information was given no food was offered. Recife to Lisbon had problems on entertaining device (films were stopping by themselves and most games weren't being loaded). Breakfast snack was frozen and flight attendant was rude at my complaint.

LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.

My wife and I flew to Madeira via Lisbon Dec 2011. I find there is no leg room on any flights and am disappointed with food provided. I would rather have the option to pay for something I like rather than be forced to accept food I am not interested in. We were confronted with a short connection in Lisbon there is no correct signage for transfer signs are confusing and difficult to understand. Security staff are rude unhelpful and inattentive connection staff provided little explanation of the processes we were simply dumped on a bus. My thoughts are how many other loyal customers TAP are loosing with this level of service TAP needs to up its game and provide a better level of service.

MUC-LIS. Flight full. A320. Travelling with wife and baby. Delay at the gate but arrival delayed only 10 mins. Very tight space in the cabin. FA's finally asked in we wanted a security belt for our baby. In general FA's unprofessional with ups and downs in their behaviour. Flight entertainment not existent. Around 20 minutes before arrival they activated the moving-map system. Warm meal one of the worst tasted on a flight.