✅ Trip Verified
| Boston to Marrakech via Lisbon. I experienced significant delays, cancellations, and unexpected fees on all segments of my round trip on TAP Portugal. I am primarily disappointed by TAP’s disorganization and lack of professionalism in resolving delays and cancellations, rather than the delays and cancellations themselves. My flight from Lisbon to Marrakech was delayed for over 4 hours with no explanation or apology. The airline did not inform us that our flight would be delayed until its originally scheduled departure time, and they did not give an estimated time for departure until the flight was already delayed by 2 hours. Even after they allowed passengers to start boarding, they made priority boarding members (elderly, children, families, and people with disabilities) wait on a crowded bus in between the gate and the plane for over 20 minutes because our plane was still not ready. I thought I would be allowed to take one free checked bag, according to the TAP website (traveling from the U.S. to Morocco). My friend who arrived a few days later than me also traveling from the U.S. on TAP was allowed one free checked bag without question, but for some reason, I was required to pay a fee of $90 for my checked bag. I submitted a complaint after my flights to Marrakech but received no response. I also paid a total of $100 for my round trip seat selection, only to have my selected seat changed unexpectedly on the way back from an aisle seat next to my travel partner in a row of 2 seats to a middle seat in a row of 4 seats, 10 rows in front of my travel partner. On outbound leg of the trip, my travel partner also paid an extra fee for an Economy Comfort seat only to show up to the airport and be assigned a regular Economy seat. When I arrived to the airport 2 hours before my return flight from Marrakech to Lisbon, we were informed by other passengers that our flight to Lisbon was canceled. At no point did we ever receive any electronic updates from TAP or in person communication from a TAP representative about our canceled flight. There was no explanation or information about rescheduled departure times. We had to wait for over 2 hours in a customer service line to rebook our flights. TAP is also not certified for U.S. pre-check or Global Entry, a minor convenience compared to the rest of my travel difficulties with TAP Portugal. I will never take this airline again - if I am ever given the choice between a less expensive fare on TAP Portugal and a more expensive flight on any other airline, I will take the other airline over TAP. I have never experienced such disorganization due to a delayed or cancelled flight before.