TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 614 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"cancelled with no notification"

(Australia)

Verified Review | Prague to Lisbon. TAP cancelled our 6:45am 4 September flight TP1307 from Prague to Lisbon overnight with no notification, meaning most passengers arrived at the airport around 5am and then had to spend another hour and a half rescheduling their flight which TAP put on 12 hours later. Some folk had checked out of hotels and had to spend 12 hours at the airport. The replacement flight which left Prague at 7pm was ok, but instead of a meal the only thing offered was a glass of water. No apologies, no notifications, no explanations, third world service from a Star Alliance member. The amount of disruption and extra expense to travellers including ourselves was enormous.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePrague to Lisbon
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never travel with this company again"

(Spain)

Verified Review | Toronto to Barcelona via Lisbon. Staff in Toronto rude and dismissive, when asked about delays was told “just a few minutes”, in fact there was a one hour delay (which I had seen on the screen before checking-in), which meant a 1:00 am departure. Boarding chaotic, despite going by zones. Cabin quite attractive but hot upon boarding, it cooled down once in the air. Seat on the A330 hard but roomy enough, with a tiny screen in front, and a useless foot rest (for tall people) which leaves the under-seat space inaccessible. Incredibly, instead of serving us breakfast before landing, dinner was served in the middle of the night. I opted to sleep for the entire journey, so declined. Only coffee was served in the morning. Lisbon to Barcelona flight on an A320, much less roomy, also late by half-an-hour, and just before boarding a barely audible announcement was made that due to a staff shortage there would be no service on board. This was never mentioned again, neither at the beginning nor the end of the flight, no apology, nothing, and not so much as a glass of water (even in Business class), even though my ticket stated dinner would be served. No accountability and worse than a low-cost airline. At least they smiled. To top it off, no luggage in Barcelona. Lined up at Swissport to file a report. It was eventually located and delivered to my home 48 hours later damaged. The flight was cheap and they seem to be trying but I will never travel with this company again if I can avoid them and I strongly recommend you consider other options.
AircraftA330 / A320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteToronto to Barcelona via Lisbon
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(Austria)

Verified Review | I used TAP Portugal for a trip from Vienna to Portugal's mainland and the Azores. The flights between VIE and LIS were operated by TAP. Overall, my family and me were very satisfied. VIE-LIS was an A320 and everything went smoothly. For the return flight we were very positively surprised that even though the airport in LIS was very crowded due to the fact that it was highest season and we had oversized luggage, check-in and boarding went very quick and efficient. The plane was a seemingly modern A330. All flights were on time, staff, both on board as well as ground, were very friendly and - important for tall people like me - legroom was sufficient. Just one small criticism: on the flight back to VIE it was only after departure that they announced to be flying with minimum staff and therefore reduced service. Nevertheless, a sandwich an juice were distributed before departure and you could get yourself water during the flight, which was absolutely sufficient given the duration and the time of the flight.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLisbon to Vienna
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"low economy class standard"

(Germany)

Verified Review | Hamburg to Accra via Lisbon. The business class is low economy class standard. My knees touched the next seat, not much option to recline the seat. There was no inflight entertainmaint and no socket to plug in a laptop. Food was okay, the rest was worse than what you get on most economy flights.
AircraftA320
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteHamburg to Accra via Lisbon
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid TAP at all costs"

(Portugal)

Verified Review | I flew with TAP from Lisbon to Zurich from where I had connecting flight to Helsinki. When I arrived at the airport the flight had a 20 minute delay. After 30 minutes or so, the gate finally opened and we took the shuttle bus to the plane. Upon arrival, it became evident that the plane still was not ready as the shuttle driver left the bus and left everyone stuck inside standing on a hot day for over 10 minutes. After that we were finally able to board, but the plane only took off about 40 minutes later. During this time I attempted to ask both the cabin staff and the captain on how long it would take to depart and none were able to give me an answer. The flight eventually departed roughly 1h30 late, which caused me to miss all the connection flights. While in Zurich I contacted the ground staff, who were unable to provide an alternative flight which would allow me to arrive in time for my presentation. I ended sleeping in Zurich and returning to Portugal the day after. Back in Portugal, I waited in line to get the €400 compensation at the company customer support counter, but I was dismissed by the staff who didn't care for my situation and just gave me an email address. Still waiting on resolution on this situation. Onboard quality is also terrible. The food is just a sandwich and a sample-sized yogurt. On the stretch back home I was thirsty as there were no drinks available. The airplane was dirty. There are no in-flight entertainment options. I have flown low-cost flights before and even those have much higher quality than TAP, at a fraction of the cost. It is a miracle that this company can continue to operate in these conditions. I urge fellow travels to avoid TAP at all costs.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLisbon to Zurich
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst airline I have taken"

(United Kingdom)

Verified Review | London to Abidjan via Lisbon. TAP Portugal is the worst airline I have taken. For both my flights TAP did not leave on time. We were delayed for an hour and 15 minutes to my destination and nearly an hours delay on my way back. What did this mean for my transfer flight? Delayed baggage. When you are travelling for business purposes, meant to be presenting the next day and have no luggage with you, it does not bode well. To make matters worse, the bag was not delivered to me, I had to go and pick it up at the local airport at 10pm, 2 days after. This is after spending 3 hours (9:45pm-12:45am), trying to sort out where my bag had ended up, because the ticket attendant who checked in my bag did not put the baggage number on my ticket. Cue in running around a foreign airport, trying to find TAP staff who were still working past 11 at night, in order to obtain the baggage number and then take that to the delayed / lost baggage office. I therefore knew, with the return flight being an hour late, that I would have the same problem. After waiting 25 minutes by the baggage carousel, I filed a delayed/lost baggage claim. The man at the GBS counter tried to tell me that there were no messages on his system and therefore I should wait it out. I politely but firmly had to tell the guy that this same thing had occurred before and I am not prepared to wait 3 hours (again) in an airport. Having filed the report, I received an email acknowledging the delayed bag. 12 hours later a second email came through, informing me that my bag had been located and will be put on the plane the next morning. So it never left from its transfer location once again. In addition, an airline which does not provide in-flight entertainment for flights longer than 4 hours, needs a serious review. Needless to say, I will not be using TAP again. The only positive about this airline is the staff on the ground - extremely nice and helpful.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLondon to Abidjan via Lisbon
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible service"

(Netherlands)

Verified Review | TAP Portugal moved the departure of my flight from Amsterdam to Lisbon by two hours. Therefore I could not take the connecting flight from Lisbon to Miami. Plus, even though they knew in advance, I was not notified. When I tried to check in and noticed the problem called their contact number. It took almost 20 minutes for a representative to take the call. He only offered moving the flight one day or taking the flight to Lisbon and waiting there if they "could" at some point book me with another airline. They did not offer booking me in advance with a partner airline so that I could get to Miami on time to see my family. Terrible service. I am extremely disappointed with that airline.
AircraftA320 and A330-200
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAmsterdam to Miami via Lisbon
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Personnel were extremely rude and unhelpful"

(France)

Verified Review | Worst airline ever. 5 flights altogether with TAP Portugal flying from Terceira to Nantes via Lisbon, all delayed and no apologies given. The food is disgusting. Personnel were extremely rude and unhelpful. The aircraft was dirty. A/C turned the plane into a fridge. I shall never fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteTerceira to Nantes via Lisbon
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Service very efficient"

(Germany)

Verified Review | Flew Dusseldorf to New York JFK via Lisbon. Perfect flight again with TAP. Short haul flight made on E190 Jet. Got my special meal and got even 2nd main course as too much meals boarded. Though 30 min delayed made my conection in LIS without any problem. Baggage load confirmed by a super sympatic purser on the long haul flight. This flight already had already TAP's new business class seats which were very confortable. Service very efficient and meal very good. Amenity Kit is very likely the most original flying around at the moment. Made my neigboor thinking it is a real tin of sardines. We made it on time though thunderstorms in New York area forcing captain taking a more southern route as usual. Safety first, thanks to him.
AircraftE190, A330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteDusseldorf to New York JFK via Lisbon
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not choose this airline again"

(Netherlands)

Verified Review | Amsterdam to Lisbon return. Double the delay of the low cost carriers although double the price. Lousy food. Arrogant but slow and clumsy staff. Seat comfort is an absolute minimum. EasyJet flies this route but chose TAP for timely and quality experience. What a deception. I would not choose this airline again!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAmsterdam to Lisbon
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no