✅ Verified Review
| Toronto to Barcelona via Lisbon. Staff in Toronto rude and dismissive, when asked about delays was told “just a few minutes”, in fact there was a one hour delay (which I had seen on the screen before checking-in), which meant a 1:00 am departure. Boarding chaotic, despite going by zones. Cabin quite attractive but hot upon boarding, it cooled down once in the air. Seat on the A330 hard but roomy enough, with a tiny screen in front, and a useless foot rest (for tall people) which leaves the under-seat space inaccessible. Incredibly, instead of serving us breakfast before landing, dinner was served in the middle of the night. I opted to sleep for the entire journey, so declined. Only coffee was served in the morning. Lisbon to Barcelona flight on an A320, much less roomy, also late by half-an-hour, and just before boarding a barely audible announcement was made that due to a staff shortage there would be no service on board. This was never mentioned again, neither at the beginning nor the end of the flight, no apology, nothing, and not so much as a glass of water (even in Business class), even though my ticket stated dinner would be served. No accountability and worse than a low-cost airline. At least they smiled. To top it off, no luggage in Barcelona. Lined up at Swissport to file a report. It was eventually located and delivered to my home 48 hours later damaged. The flight was cheap and they seem to be trying but I will never travel with this company again if I can avoid them and I strongly recommend you consider other options.