TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
5/10
3 star Skytrax Rating
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2/10

"complicate baggage every time"

(Norway)

Trip Verified | Lisbon to Frankfurt. I have flown with TAP several times when going to Brazil kitesurfing. Somehow this airline manage to complicate baggage every single time. This time when returning from Lisbon at check-in they say that we need to pay for our checked-in luggage despite that the our tickets specifically says it includes 1 checked-in luggage and 1 carry-on luggage per passenger. Instead we receive a note that we need to present to TAP baggage-service desk so they can "clear" that status in the system. Arriving at the service desk there is a line of 6-7 people in front of us, despite this we are stuck there waiting 1 hour before it is our turn. Behind us people are cutting in line and tempers are flaring up amount waiting passengers to the boiling point. You know what TAP, how about queue tickets? That would sort out people cutting in line. If you also assign more people to the service desk, things would go more smoothly. Even better stop screwing up the trips of you customers . Well, arriving at the desk I present the note I received at the check-in counter, and the lady at the service desk looks at the desk and starts typing at her computer. Then she says: "You need to pay for your luggage". I say "No. I have booked ticket where this luggage is included in the trip, and furthermore the woman at the check-in said we just had to show this note here, so you could "check-out" this in your system". At which the service desk woman replied rolled her eyes and replied with a grunt: "They always do this", hinting to the employees at the check-in. After 5 more long minutes things finally sorted it self out and we could set off running to pass through security and head for the gate in order not to miss our flight. This is just one of many similar issues I have experienced with TAP, beside that they seem to never leave on time. Their customer support is poor and they seem not to be able to cooperate with the other members of the "Star alliance" Fortunately there have arrived competitors flying to the best kitesurfing destinations in Brazil, so I highly doubt I will use TAP in the future.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLisbon to Frankfurt
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It was really shameful"

(Italy)

Trip Verified | Lisbon to Rio de Janeiro and despite an high-price for a off season ticket when I got on the plane it seemed like going back 15 years. The plane was so old that the screen was really tiny (maybe 15 cm x 15 cm) and seats were very old with little space for legs, while inflight entertainment was almost nonexistent, with 3 channels (channel 1 movies, channel 2 music, channel 3 cartoons) going through rotation without the possibility of any choice. There wasn't food choice, just 1 option: meat. I think that in 2018 is not possible to use a plane so old, it was like going back to the beginning of 2000. It was really shameful.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLisbon to Rio de Janeiro
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"onboard service terrible"

(United Kingdom)

Trip Verified | Porto to Gatwick and never again! Called through to the gate on time but then waited for over an hour without being told anything by staff as to reason for delay. Finally bundled on to the plane - seats very hard and uncomfortable and onboard service terrible. "Snack" arrived (almost thrown at you) and cabin staff seemed surprised when I declined. My wife took hers and regretted it. During all cabin announcements there was no mention of the delay as is it was all normal. This was even worse than the flight out 2 weeks earlier when at least the crew were more friendly. Still same issue with seat comfort although different plane. The only good points were that the Check In staff for both flights were efficient and friendly. TAP have now gone to the top of my Do Not Fly list.
AircraftEmbraer
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RoutePorto to Gatwick
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"I do not recommend TAP"

(Poland)

Trip Verified | Warsaw to Lisbon. This should be a cheap airline, and it is expensive. First, the quality of the chair and leg room. The flight from Warsaw to Lisbon lasts almost 4 hours, the position of the chair can not be changed. I am 1.76m and barely fit my legs. Only the service and offer of the meal was ok. However, the return flight was canceled. For the first 4 hours after canceling the flight there was complete chaos. A gigantic queue to the TAP ticket kiosk. Nobody knew anything. We were sent from one place to another to find out that we were to return to the previous place. Finally, we received a return offer to Warsaw. The line gave us a trip after 13 hours waiting time from the hour of departure. We were offered a flight with stop with waiting time of another 9 hours at another airport. In total, the return was to last 15 hours. We gave up this offer and bought a ticket for another airline that offered a quick return home. It has been over 34 days to file a complaint and a request for compensation. There is no reaction to this day. I do not recommend TAP.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteWarsaw to Lisbon
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"TAP does a great job"

(Portugal)

Trip Verified | Porto to Ponta Delgada. Booking for this flight was simple and I got a good deal. Just wish they would let you add your pets at booking straight away. I chose this flight over a Azores Airlines flight which I had booked and then decided to cancel because Azores Airlines had the wrong or insufficient information about the flight, and it was misleading and when I realised I was getting what I was paying for, I decided to cancel and opted out for TAP. Good thing I did that! Boarding was simple and fast, after all it was relatively small plane and ground crew was efficient and friendly. To help boarding even further, they did this by zones, meaning when you got to your seat it was super easy to get a place for your bags and to seat down. Cabin staff was very friendly and the plane was spot on clean. Almost looked new. Seats were comfortable, of the new thinner type which let you have some extra leg room but I would recommend the front seats as they are more comfortable with more adjusting options. The cabin looked amazing in black, red and green, very fresh and modern. It was one of the first direct flights from OPO to PDL that this company had but I do fly this route a lot with Azores and Ryanair and I must say that TAP does a great job, being more on time than Azores, cheaper and having more comfort than Ryanair. I would say it is the best choice, if you are not on a budget. Be aware there is no inflight entertainment or wifi. Food was ok, just a sandwich, a drink and coffee but it tasted ok. Flight was smooth, arriving and departing on time. We had our bags almost immediately after getting to the aiport. All in all great flight! I was absolutelly tired and was able to relax a bit during the flight, with zero concerns.
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePorto to Ponta Delgada
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Love to fly with them"

(Portugal)

Trip Verified | It was a simple, short commuter flight from Lisbon to Porto but it was very pleasant. Departure was on time, as always. Fast and efficient boarding, nice clean plane, seats were ok, not very spacious but this is a small plane, so you couldn't really expect much more. Friendly crew, helpful and efficient. Taking off is painful on this propeller planes, at the beginning they sound terrible, almost like a buffering sound that gets into your ears, then they stabilize and they are simple, quiet and efficient. Love to fly with them. The view was amazing, overlooking the Tejo river, Serra da Estrela and Mondego river! Food was just a simple small snack, a pastry and a drink, maybe also coffee, I don't remember. There is no wifi or any form of inflight entertainment but on a commuter flight you don't really need it anyway. It was a short, smooth flight, we arrived on time and getting bags was very fast. Would recommend it anytime!
AircraftATR 72-600
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLisbon to Porto
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were very friendly and efficient"

(Portugal)

Trip Verified | Booking was simple and very easy to get the flight I wanted from for a decent price, I just wish I could have added my pet directly at the booking process. Online check-in was ok. It could be better. As I was travelling with an animal, they wouldn't let me have an electronic ticket at the end of the online check in process but as this was not very well explained, it almost looked like something went wrong with the process. Dropping off bags and collecting my ticket at the counter was simple and fast. Boarding was as simple as it gets: they boarded people by zones so it was very fast and once in the plane, it was very easy to get to the seat and find a place for the bags. Overhead bins had enough room, as it is typical for Airbus planes. Seats were comfortable and as they were of the new thinner type, there was a little bit of extra leg and knee room. Nice! Cabin colours are nice and refreshing, I liked it a lot. Cabin crew were very friendly and efficient, always smilling. Just a shame there was no inflight entertainment. Food was not great but it was decent for a 2h flight: very fresh bread with seeds for the sandwich, a pastry, a drink and coffee. We had departed on time and so arrived on time, as it is usual for TAP. Very pleasant flight from Ponta Delgada to Lisbon.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePonta Delgada to Lisbon
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"the cabin crew were fantastic"

(Spain)

Trip Verified | My expreience with TAP was quite decent, it was my first time flying with this airline. My first flight was from Madrid to Lisbon, that got a 2 hours 30 minutes delay because the aircraft had an issue and also a pilot and a cabin crew were missing. When they announced that the flight was delayed, they were so responsible and they immediately started giving coupons (vouchers) for food at an eating point near the gate. When the plane arrived the crew started boarding inmediately and it only took 10 minutes to fully board the plane, they did a superb job! After that the Captain announced that we had to stay at the gate for 10 more minutes because they were still loading the suitcases inside the plane, the ground services here in Madrid (groundforce) are terrible. After that we got another delay because the control tower changed the runway configuration of the airport, and that delayed the flight another 10 minutes and after that announcement I started to get a bit nervous because I was worried about missing my connecting flight to Geneva. Then we took off and the snack sevice started, it was amazing to have a snack and a choice of drink on a 50 minute flight! Also the cabin crew were fantastic and they were also very friendly. But I found an issue between the cabin crew and the passengers because most of the passengers were Spanish and not one of the cabin crew spoke Spanish. Then we arrived in Lisbon and we had a bus transfer to the terminal because Lisbon doesn't have many jet bridges. After that I passed security and I ran to my gate because boarding had already started. After boarding everything went perfectly, the crew were friendly and helpful and thay did a great service during the flight, they served a light lunch that was decent and they served one beverage of choice (they also offered wine) and coffee/tea. The flight from Lisbon to Geneva departed ahead the scheduled time and arrived 30 minutes before scheduled! By the way the Embraer 195 was a very comfortable aircraft, the seats were wide and the aircraft was moedrn. The Airbus A320 had new seats, that were comfortable but there was no recline in economy seats, that made me remember the horrible Ryanair seats. My experience was decent and the flights were cheap, I will definately fly with TAP again if I have the chance but if they want to grow they have to improve.
AircraftEmbraer 195 and A320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMadrid to Geneva via Lisbon
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"not recommend this airline"

(Austria)

Trip Verified | I flew from Munich to Rio and back to Munich again. Three of the four flights where delayed and one was cancelled. When I flew from Munich to Rio via Lisbon the flight was delayed for over an hour and I almost lost my connection flight. The crew was not helpful and they didn't seem to care that I almost missed the flight. Also the plane was dirty and smelled bad. They did not even provide a screen for entertainment on the long flight. On the way back my flight from Lisbon to Munich was cancelled due to technical problems. I would not recommend this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMunich to Rio de Janeiro via Lisbon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Not a recommendable experience"

(Germany)

Trip Verified | Rome to Brasília via Lisbon. Not a recommendable experience at all, although the friendliness and helpfulness of the cabin crew which is really good. Ground staff in Rome was rude and inflexible. Tickets don't include seating options. For each flight you pay extra to change seats and as a couple you are by default placed in the middle of the middle row to force you to spend money to change seats. Luggage needs to be paid for dearly as well. The Airbus 320 is with a modern cabin layout, the seats are good. The A330 are old, smelly and with the worst seats I've ever sat in. For an Intercontinental flight unbearable. In flight entertainment is okay-ish but there could be more options. Flying to Brazil unfortunately the options are limited, so I'll be most likely forced to use TAP again. Wouldn't recommend if you can avoid.
AircraftA320 / A330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteRome to Brasília via Lisbon
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no