TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 639 reviews
5/10
3 star Skytrax Rating
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1/10

"the worst airline in the world"

(United Kingdom)

Verified Review | Lisbon to London. This must be the worst airline in the world. There was fog in Lisbon this morning causing some disruption but this was not enough to excuse the really terrible customer service. Absolutely no information in Oporto, then two crew members missing (!), take off five hours late, waited ages for buses in Lisbon to take us to the terminal, missed a suitable connection by minutes which was unnecessary, bussed to an hotel 30 miles outside Lisbon for the night, beds made of planks, etc etc. Never again! I've given one star in the various categories only because it is impossible to give zero.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLisbon to London
Date FlownOctober 2017
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst airline hands down"

(United Kingdom)

Verified Review | Sao Vicente to London via Lisbon. Absolutely the worst airline hands down. Stranded us for 21 hours with no accommodation. Lost my luggage and didn't care. No response to emails and Every phone call leads to the wrong department. They were late flying back and again gave us no communication or apology. This is the worst service I have ever experienced with an airline and I will never set foot aboard a TAP plane again. Failed to provide the special meals booked and had taken an extra €100 pp for luggage they lost.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSao Vicente to London via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"avoid TAP like the plague"

(United States)

Verified Review | Newark to Toulouse via Lisbon. I fly a lot (United 1K, flying mostly on Lufthansa, United and KLM). None of these airlines is perfect, but TAP seem way more disorganized than any of the other airlines I usually fly. Today my flight (TP202, Oct 18 2017) is delayed 8 hours! They apparently sent a warning email to a wrong address (they have my email address, they emailed me boarding passes for this flight). Yesterday, I wanted information about luggage allowance for Star Alliance Gold members, and information about shipping a bike. Long story short, I had to call 3 times, the 3 people I talked to gave me 3 different stories (do their call center employees get any type of training?), they claim they weren't able to charge my card for the bike fee, but then send me a confirmation email anyway. Note also that for every call I placed I had to wait for 15 to 35 minutes before talking to a human. 2 of the 3 people I talked to promised to follow up with an email and noone did. Finally, TAP weren't able to rebook me on an alternate flight, so I am going to arrive ~8 hours later than planned. They offered no compensation either. I will avoid TAP like the plague.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteNewark to Toulouse via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"cabin crew were polite"

(Germany)

Verified Review | Lisbon to Luxembourg. Self check-in machines at Lisbon airport and I did not have to wait for longer time to drop-off the bag. I appreciate that all check-in counters or bag drop-off counters were open and the friendliness of check-in staff. The flight to Luxembourg was with A319R. The plane was clean and I sat on the economy class 4A with plenty of space. I can find the USB slot or electricity slot. As an economy passenger, I was entitled to carry one cabin bag and one laptop case. The cabin crew were polite, friendly and had good attitude towards the passengers. The qualities of the services match what I have paid. I recommend to fly with TAP Portugal.
AircraftA319R
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLisbon to Luxembourg
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"awesome flight attendants"

(United States)

Verified Review | Madrid to Miami via Lisbon. The flight attendants on our flight were beyond amazing. Very personable and professional, and made a long flight easy to bear. We will most definitely be using this airline in the future due to the amazing prices, cleanliness, food, entertainment, and awesome flight attendants!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMadrid to Miami via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"business class product does not do it"

(Germany)

Verified Review | Flew Berlin to Lisbon. I was not that optimistic about TAP having read so many bad reviews. But I decided to go with an open mind. Well, TAP is really disappointing in my view. The business class product does not do it. The breakfast looked ok, no problem. The problem I had was that once they had served breakfast, the staff congregated in the galley for the rest of the flight. This is a 3hr plus flight. It would not hurt to ask if (at least) any of the premium class passengers would like something else to drink for instance. Shame on you TAP.
AircraftA319
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteBerlin to Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"employees were rude"

(Portugal)

Verified Review | Flew TAP from Lisbon to London Heathrow. Worst service I've ever experienced! First the flight was overbooked, then they offer money (a credit card) and a new flight for the next day (latter than the time on my original flight). The credit card with the money compensation didn't work: one and a half hours at the desk again to finally get my money. The next day the new flight was late. Not only late: they made us wait for twenty minutes on a bus that would bring us to the airplane. All ten employees were rude and poorly prepared!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLisbon to London Heathrow
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"top and flop"

(Germany)

Verified Review | Top and flop. From Zurich to Lisbon a very impressive service with champagne and great food. On return flight no service at all. Crew only chatting each other. They told us that a crew member was missing so they couldnt do any service!
AircraftA319
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteZurich to Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Good flight and good captain"

(Portugal)

Verified Review | TAP Munich to Lisbon, A320. Delay as usual. The last 10 flights that I have done with from TAP (if I am not mistaken) have been delayed, this one by almost one hour. How is it possible to have so many flights always delayed? The plane was a reconfigured one, seats were new, not that soft but modern. USB connection and Power to the devices is available, very good positive change with this upgrade on this type of plane. Crew were kind and they served the passengers well, young crew but attentive, some kind, others not so much. I was in an emergency seat with 2 empty places near me, TAP not only allows us to sit (Vitoria passengers) in these seats for free, but I am noticing more and more they don’t use the seats nearby if the flight is not full to give us more space. Well done TAP, almost like Lufthansa. This is a good improvement for the frequent flyer. Lights didn’t work (the extra lights on the 12 – A-B-C so no reading. Good flight and good captain.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMunich to Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible airline"

(United States)

Verified Review | Amsterdam to New York via Lisbon. Worst airline I have ever flown! Onboard is fine. People are kind. The airline is disorganized and doesn't care about the customers. If you don't buy directly from their site you have to pay for checked luggage on an international flight! So beware. I booked on Priceline and it said that my luggage was included. When I got to the ticket counter it said I had a discount ticket (even though it was the same price as a normal ticket) and got charged extra for baggage. In order to pay for the bags I was not allowed to pay online and was told to go to the counter. When I got there I was redirected after waiting in line for forty minutes! I had to navigate to another counter not nearby and pay! Then the flight got delayed and they had no solution for getting me a connecting flight in order to get to NYC in time to work! Horrible airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAmsterdam to New York via Lisbon
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no