TAP Portugal

✅ Trip Verified | We were supposed to fly Lisbon to Frankfurt on August 3rd. After several announcements the flight is delayed by 30 minutes, all this time all passengers queuing up ready to board, at 20:20 - exactly 2 hours after scheduled departure there was another announcement that our flight is cancelled "due to technical reasons" and that we are supposed to come to gate 18 for new boarding passes at 21:15. After this 2 TAP employees that were present at our gate just turned and walked away. It was very weird that we should wait nearly 1 more hour and then go to some other gate to deal with this issue. We went to gate 18 directly. At the head of the crowd there were 2 TAP employees. Is it our flight that is being sorted already? I asked one of the passengers leaving the crowd with a new boarding pass in hand. No, it is a flight that was supposed to leave for Brussels at 16:00 that was cancelled. There were 2 police officers and 2 employees of a security company at gate 18 too looking at everything going on. We went to TAP transfer center located inside the airport hoping to get help there. There was another crowd of passengers from cancelled TAP flight to Paris with the whole transfer center being serviced by 2 more TAP employees only. We went back to gate 18 and about 22:00 it was a policeman who said that there is something wrong here and passengers of our flight will have to stand the whole night at gate 18, if it will continue like this, so he made a call and in about 10 minutes 3 more TAP employees showed-up (where were they before?) and made new announcement that passengers of our flight to Frankfurt should go back to gate 16 and they will deal with us there. At midnight standing in queue at reception of San Malhoa hotel in Lisbon where TAP was sending everyone I met some people from cancelled TAP flight to Berlin. So, this day there were minimum 4 flights that TAP cancelled due to technical reasons.

✅ Trip Verified | Zurich to Oporto. TAP Portugal canceled my return tickets, as there were more passengers on board than there were seats on the plane. No replacement, just canceled. In my flight history, they gave me a no show.

✅ Trip Verified | Lisbon to London. Horrendous customer service, airport packed - no staff at transfer desk. Stupid system of checking boarding passes with staff giving you certain directions and other staff members embarrassing you for doing so!

✅ Trip Verified | Venice to New York via Lisbon. This was my first time flying with Tap Portugal and it will be my last. After being asked to check my bag that was intended to be a carry on because of the contents inside of it. I come home to find that an irreplaceable handmade bowl I purchased was broken. When I reached out for compensation I was given a generic response that basically said that Tap Portugal isn’t liable for damaged items and they would not be reimbursing me. Customers expect their checked baggage to be handled with the best of care since we are paying for the service and Tap Portugal failed to provide that. They know their customers are not aware of this article until something in their bag is already broken. Tap Portugal employees should be required to tell customers that this company will not take responsibility for items broken as a result of the carelessness and recklessness of its employees. I will no longer fly with Tap Portugal and I will be sure to warn other travelers to steer clear of Tap Portugal because of your company's horrible customer service.

✅ Trip Verified | Newark to Amsterdam via Lisbon. 90 minutes late leaving Newark. The flight was ok. Late arrival in Lisbon, very short transfer time. Got on 2nd plane, after everyone was on board, the flight was delayed because of baggage handling, but nothing was added to the plane because no doors opened or closed. We sat for 40 minutes then was told it would be a 30-minute delay to get in line to leave the airport. I've never heard of that before. Late take-offs get priority for leaving. Once airborne, we hit every turbulence pocket in the sky. When we landed, the baggage was delayed 20 additional minutes because of "equipment issues". Will not fly with them again and suggest you find other arrangements

✅ Trip Verified | Munich to Lisbon. In both flights they checked our hand luggage although there was plenty of space in the aircraft. Also the crew was surprised about that. Leg space is very small and the snacks were ok. As I silver member of star alliance I can say that this company bring the average of the group down.

✅ Trip Verified | Dublin to New York via Lisbon. I feel like TAP is getting a bit of a bum rap here. They certainly do have an issue with punctuality and I don't recommend tight connections. The flight out of Dublin was 45 mins late and the connection out of Lisbon had one of those annoying unannounced and creeping boarding delays which leave passengers shuffling in lines. But aside from that, the flights were nice. The flight out of Dublin was no more uncomfortable than other intra-European flights. The JFK flight had comfortable Recaro seats and remarkably excellent IFE. Food was pretty good on both sectors, flight attendants were super charming and worked hard. They even responded to the call button which is almost unheard of these days. They also have excellent fares on connecting flights so all in all, I thought a very good option.

✅ Trip Verified | Nice to Ponta Delgada via Lisbon. Terrible company. Lost my suitcase and I was at a conference the next morning presenting my work. They advised me to buy what I needed and keep the receipts to be reimbursed. A month later, TAP wrote to let me know they would not reimburse me because their policy is different. On the way back, they delayed my flight and as a result I missed my connection flight. They didn’t organise a hotel for us nor did they pay for it. Still waiting to hear back from them. Horrible experience and customer service, stay away.

✅ Trip Verified | Lisbon to Miami. This was my third experience with TAP. Same issue every time. They have argumentative, very rude and unhappy employees, and no customer service. Their tactic is to have you check carry on luggage claiming the flight is full and there is no overhead compartment space available. I was targeted at the check in counter for having a large bag that they said would not fit in the overhead bin. I have flown with this bag many times, which is TSA carry on compliant, in many airlines including small planes. It fits perfectly in the overhead bin! Other people had larger bags than me and carried them on board. I refused to check my bag in at the ticket counter. I was harassed about the bag at the boarding gate by the gate agent. Upon boarding the aircraft and stowing away my luggage in the overhead bin, the flight attendant came over to my seat and ask to see my boarding pass and had me identify my bag that was already stowed in the overhead compartment. I was forced to check my bag in because they said there was no space even though there was still space available next to my bag.

✅ Trip Verified | Lisbon to Toronto. My husband and I spent extra money to purchase certain type of tickets: the one that gave us certain amount of miles and have 1 piece of luggage checked. We also paid extra money for certain seats. The aircraft was changed and we ended up with horrible seats in the end of the plane which did not allow me to sleep at all. I contacted the airline and requested a refund for the seats purchased since we never got them. No response. They refused to give us the miles as well without any explanations and it is impossible to talk to anyone about the situation. Our first flight to Lisbon was so good, that I even took the time to do their survey and gave them 10 out of 10. Now I feel like an idiot. I will avoid flying this airline in future at all costs.