TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
5/10
3 star Skytrax Rating
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TAP Portugal customer review

(Portugal)

LIS-MUN. Flight delayed 3 hours no service provide on the ground remember Lisbon Airport is the main hub for TAP. Boarding by bus old A320 with the interior dirty old and smelly. No food drinks or snack served on board due to "one missing cabin crew". On the way back the flight was operated by the Star Alliance partner Lufthansa A321 a superb flight experience like should be always.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

TAP Portugal customer review

(Germany)

Flew from HAM to LIS 29/6/2013 and return a week later in Economy. Flight from HAM was delayed 3 hours no service was provided during the flight because of lack of staff (official explanation). Since it was a day after the general strike in Portugal I thought this might be bad luck. Return flight slightly delayed and again no service on board because of "lack of staff". This information came together with the boarding announcement so no chance to stock up provisions before boarding. After reading other comments my impression is that this is corporate policy although TAP does not claim to be a low-cost airline and is certainly charging significantly more than LC carriers. Definitely not recommendable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

TAP Portugal customer review

(Spain)

As a regular traveller AGP/LIS/FNC I am left with no choice but to fly TAP This must be the worlds worst airline for lost bags late flights and missed connections. The last time I flew this route they lost our bags missed our connection and gave us a biscuit for lunch. I wish another carrier would start to operate on this route.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

TAP Portugal customer review

(United Kingdom)

Tried to fly LHR-LIS-FAO: after checking in at Heathrow saw a delay on the screen and departure time pushed back and back. Finally found the one representative (trying to cover 45-odd airlines) and was told the flight was late as the incoming flight had to unexpectedly land at Gatwick. When we did take off 3 hours late there was no running water in the loos or to make hot drinks with. Offered a seat on the next Faro flight as I'd missed the connection but it was 7 hours later. I said I would rather drive as that took only 2 hours cue much head- scratching about the craziness of this when a meal voucher was on offer. Took over an hour to get my bag back. Then came the return flight from Lisbon - longest queue I have ever ever seen to check in even longer queue for security. Flight was over an hour late taking off for no particular reason. Will never fly TAP again no matter how cheap they are.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(United Kingdom)

Flew to Oporto from Gatwick as part of package holiday with Titan Holidays 18/06/13. Warned at check in flight 70 minutes late which apparently is quite usual and to have something to eat before the flight as the food is minimal and awful. Good advice as light snack was very dry bread roll with plastic ham. Staff were not very friendly and carried out a minimum service. On positive side Oporto airport very spacious and efficient. Return flight 26/6/13 on time better service but still the dry bread roll.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(Hungary)

BUD-LIS-MIA in January 2013. Nice and polite crew landing on time good catering. The greatest surprise was overnight service in Lisbon: private transport to 4* hotel downtown (everything included in the very reasonable price). On the way back from MIA 6 hours in Blue Lounge also very good experience nice assistance and food.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

TAP Portugal customer review

(Australia)

Marseille to Lisbon 18/5/13 flight TP409. Lisbon to Rome 22/5/13 flight TP842. Flew Tap twice in May 2013. The crew and flight were very pleasant. They need to get rid of the dry bread roll for the snack and replace it with something better. Would fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Germany)

MIA-LIS on a quite new A330. Flight full and on time. Nice tasty meal good inflight entertainment system and very attentive crew who managed to re-launch the AVOD system as it was not working at all seats. After that ok. As usual with TAP a very smooth quiet flight. Close to landing in Lisbon a nice breakfast was served. As first flight arriving in Lisbon 30 minutes after landing we left the airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(United Kingdom)

Checked in for a scheduled flight from Miami to Lisbon and on to Manchester UK. Flying Executive (Business) with departure scheduled for 16.30 Mon 3rd June. Waited with no information in lounge until 21.00 when agency staff arrived to collect our bags as we were going to be taken to a hotel for the night. Provided with adequate accommodation and dinner and breakfast. Taken back to airport at 12.00 noon when were rechecked onto the supposedly repaired aircraft and a connection from Lisbon to Manchester. Scheduled take off 15.00. At 14.25 asked the lounge staff to confirm if we needed to go to the gate as the Departures board had not changed. They had no information and could not get a reply by telephone from TAP so we were advised to go straight to the Gate. No TAP staff there and very few passengers. Went back with other passengers to the Check-in Desks which were simply chaotic. Offered seats on an alternative flight by BA but warned by other passengers that BA were not honouring TAPs tickets. This was because of the difference in value and even after wasting an hour walking round the airport with a TAP staff member the best we could get was an economy ticket in exchange for our TAP Club equivalent. Ended up paying 650$ extra for World Traveller Plus upgrade so we could at least sit together on what was a full flight. Finally departed 28+ hours late. Claim going in to TAP. Whilst the outbound flight was on time TAP's idea of Executive Class is a joke.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
10/10

TAP Portugal customer review

(Finland)

Helsinki Vantaa to Lisbon. Excellent flight unlimited drinks (FREE) and excellent food! Nice crew very friendly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes