TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 723 reviews
5/10
3 star Skytrax Rating
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9/10

TAP Portugal customer review

(United States)

Miami-Lisbon Business Class Seat 2A. Got to Miami Airport early enough to enjoy the Biz Class lounge. Check in was a breeze. The lounge could have been much better. Lisbon's TAP Biz Class lounge is much more superior. Boarding was on time and I was greeted by a Flight attendant who immediately took my coat. Offered champagne. Flight upfront was quite light with 15 of us. Offered amenity kit menus and noise cancelling headsets prior to take off. Once in the air drink service started followed by dinner consisting of table setting with appetizer salad with garnishes soup and an entree. I took the fish that surprisingly was delicious. Prior to landing a cold breakfast was served. Landed in LIS 30 minutes early off the airplane first and retrieved my suitcase. Flight was very nice on a newly reconfigured A330 with LED lights. Seat was comfortable and crew were superb.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

TAP Portugal customer review

(United Kingdom)

LGW-OPO return. As a Star Alliance gold card holder one of the reasons I chose to travel with TAP was the possibility of lounge access. Unfortunately this was not forthcoming at LGW where I was told that only members of the TAP loyalty scheme are allowed access. Flight out okay on time poor food but legroom at front of the economy cabin good. Lounge in OPO allowed access with good facilities flight back on time food again poor and much less legroom in row 9. Overall if TAP are not recognising Star Alliance cards I will fly with Easyjet in future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Portugal)

São Paulo-Lisbon. Once more the flight was delayed but this is standard with TAP Portugal. Staff on board were very unprofessional boarding chaotic with cabin crew ignoring passengers no help with baggage coats or senior passengers. Airplane was old with refurbished interior already collapsing. TAP is definable on is decline level of service. Food cold and dry and no options to change. Cabin Crew spend 80% of the time chatting behind a curtain. Arrival at Lisbon airport was chaotic with long queues.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

TAP Portugal customer review

(United States)

EWR-AGP by way of LIS. March 18 outbound. Unremarkable flight. Left on time and arrived a bit early. A330 with okay entertainment. Decent meal service but the snack promised near landing never appeared. We arrived early morning in LIS and were never offered coffee. That seemed odd to me but all else okay. My partner forgot a package on board the plane and crew helped retrieve it before we changed planes. Transfer made easily. Return AGP-EWR with an overnight layover in LIS. Chose this flight because was $1000 cheaper each than others making the overnight hotel bill acceptable. All flights on time. Return LIS-EWR on A340 and much better entertainment. Crew excellent all legs.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United Kingdom)

FRA-LIS-SSA. Generally much better than expected. Connections both ways were easy and on-time seats and cabin were same as usual (it was a new A330) meals very good staff realistically friendly rather than over the top and also good value. Improvements? Why not inform transit passengers before landing of the Gate Numbers for connections (as Lufthansa)? Notices at LIS could be improved for transit passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

TAP Portugal customer review

(United States)

Flew TAP Portugal from LHR to LIS after being rebooked by British Airways after missing our connecting flight. The members of our party were pleasantly surprised by the professional personalities of the crew. The meal was surprisingly generous a small sandwich and a fruit smoothie along with complimentary soft drinks wine and beer (much more than we were used to in the USA where a 4 hour leg will barely get you a cup of water). The plane arrived on time. The flight was much better than anticipated and we may fly TAP again from the USA to LIS instead of British Airways via LHR.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

TAP Portugal customer review

(United States)

LIS-EWR (Newark US) on A330 aircraft in Business class. TAP BIS class on long haul flights is dreadful. This was my second time flying on TAP long haul and will never do that again! IFE system seemed to work sporadically to not at all. The cabin crew disappeared after meal service and hid behind the galley curtain chatting. Not once did a flight attendant ask if everything was ok or offer any beverages. BIS class appeared to be filled mainly by what appeared to be TAP crew for the return flight. The food was ok not bad but not great. Flight attendant was rude and without any customer service skills. I had to get up and go to galley to beg for a bottle of water. Both times was asked to go to my seat and they would bring me one! They did a half hour later.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(Netherlands)

A fantastic flight from Lisbon to Amsterdam with a crew who were attentive and communicative towards passengers. Although it was an afternoon flight instead of the usual snack that most European airlines serve on short haul flights TAP provided a small but warm meal which was unexpected and tasty. I believe this was one of the better flights I had within Europe and I will recommend TAP!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Portugal)

FAR-LIS-FCO-LIS-FCO-FAR. Faro to Lisbon did not see the staff they hid behind the curtain until landing. Lisbon to Rome flight delayed 4 hours no explanation given once onboard. On arrival luggage was lost along with 20 other passengers. 2 hour wait before being seen at lost luggage. Luggage arrived 36 hours later. Rome to Lisbon flight delayed 40 minutes. Once at departure gate aircraft was now leaving from a different gate no information given. Watching the TAP representative at the gate was painful it took her over 35 minutes to check-in 115 passengers. Once on board nowhere to store luggage due to all overhead lockers been laden with oversized bags. Tried to use half empty overhead locker used for staff but was refused. Hand luggage placed on lap. No explanation for late running of aircraft. Piece of luck on arriving at Lisbon Faro flight delayed by 45 minutes so did not miss Faro connection. Food onboard is a joke especially when my ticket was 333 euros. Also note that passengers who use TAP seem to check-in 30 kilo plus bags so expect a long wait at check-in.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(Portugal)

Recife - Lisbon (TP0012). Once more the flight was delayed in-flight service very poor only one meal was served on a 10 hr flight. Rude staff on board always absent when someone ask a favor. Flight entertainment poor no big options. The arrival at Lisbon airport was chaotic long queues ground staff screaming ignoring passengers. Many passengers losing connections flights. Ticket was overpriced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no