TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 616 reviews
5/10
3 star Skytrax Rating
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8/10

TAP Portugal customer review

(Germany)

Two flights in Economy - MAD-LIS on A319 LIS-DUS on A320. Planes were new and clean boarding procedures normal departures on time - just a brief delay in MAD due to heavy traffic. Onboard service ok - TAP is a "full service airline" even on the short flight from MAD to LIS you get a tuna sandwich and a glass of wine plus mineral water. The 3 hour flight from LIS to DUS offered little more a warm sandwich plus salad and pineapple slices - and only one round of drinks. Pleased with the price-quality ratio on these flights and plan to fly TAP again in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United Kingdom)

My husband and I travelled from Heathrow to Funchal on the 13 Feb returned from Funchal via Lisbon to Heathrow on the 27 Feb. My husband needed special assistance and everyone was kind and helpful on each trip. Our luggage was delayed by a day on the return journey but it arrived safely.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Portugal)

LHR-FNC. Onboard upgrade (cost of 250 EUR) for a 3hr 10 mins flight time. Technical problems on the original aircraft. Change of plane and departure 1h35 delayed (airborne at 8h16). Very poor meal service. Cold "breakfast" consisted of only cheese and ham plate and a piece of fruit. Hot bread and croissants and drinks offered twice. I saw the economy class meal and it looked better which makes no sense!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

TAP Portugal customer review

(United Kingdom)

LHW-LIS-FNC. We have done this route twice. Normally we fly direct but last minute flights to Madeira in December are hard to come by. On both occasions we missed our connecting flight to Madeira from Lisbon - no information is given to us on the flight of where we should go at Lisbon airport. When we approach customer services they are 9 times out of 10 very rude and give you the least amount of info required. You have to board the bus to get to another terminal to get to your connecting flight. Onboard cabin crew don't smile and the food is horrible. I have travelled with Easyjet to Madeira and I can honestly say that they do a far better job that TAP.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

TAP Portugal customer review

(United States)

Newark to Lisbon on an A330. Check-in was quick and pleasant. The attendant confirmed our kosher meal request. Since the flight was not full we asked to change our seat and it was done quickly. As Continental silver elite we were able to board early. Plane was clean the seating was 2x4x2. Legroom and seat width about the same as coach on other airlines. Seats were comfortable and there was even a foot rest. Blankets were needed for the first half of the flight which was very cold. Although we pushed back on-time we were delayed 30-40 mins. There was personal video with touch control. Our kosher food was brought to us early. Overall a good flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Portugal)

LIS-VIE return. Online check-in outbound worked flawlessly. Clean and comfortable plane both ways. Professional and nice crew. Friendly on the return flight. The food was the best - on both flights a full hot meal served in economy. I believe TAP is one of the few airlines offering a hot meal on a European 3 hours flight. Overall price of the flight was very good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(France)

BCN-LIS-ORY. Check-in in BCN fast and efficient common lounge in BCN busy but nice environment. Lounge in LIS small but nice decor. Delayed departure ex-BCN but arrived almost on time. Seats on both legs are typical European business class. Flight attendants extremely friendly and approachable. Dedicated and separated check-in and ticket desk for business class passengers in LIS extremely polite and helpful agent. Portuguese meal on LIS-ORY flight which was delicious.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Italy)

Milan to Lisbon and back. Did several times. Overall a fairly good experience. Always on time. Professional cabin crew although never smiling. Onboard service adapted to the duration of the flight and better than other flag carriers on European routes. Will fly TAP again without hesitation when going to Portugal.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United Kingdom)

MAN-LIS return. Check-in at Manchester good no queue and they gave me my preferred seat. Check-in on return leg longer but still fine. Flight outbound and on return was 50% full. Inflight catering good both ways considering a short haul flight. Free glass of wine outbound. Only minor drawback was they only came around once with the drinks on both flights. Price paid comparable to fares charged on budget airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

TAP Portugal customer review

(Brazil)

LIS-GRU on A332 business class. In LIS the VIP lounge is well used and only has 3 bathrooms which is insufficient causing queues at times. There is only one shower room which is not enough in comparison to the number of passengers. On boarding we were met by a rude impolite crew. The seat is comfortable but not full flat. The entertainment system is fair and works well. Overall a poor experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no