TAP Portugal

LGW-OPO-LGW. On the flight out I was upgraded to business because coach was fully booked. Service was great with attentive staff and a proper meal. Flight left and arrived a bit late but service onboard was generally positive. On the return the plane was almost empty and therefore had 3 seats to myself. Service was ok for a two hour flight and we were given a snack which was fresh and tasty.

My wife and I flew to Madeira via Lisbon Dec 2011. I find there is no leg room on any flights and am disappointed with food provided. I would rather have the option to pay for something I like rather than be forced to accept food I am not interested in. We were confronted with a short connection in Lisbon there is no correct signage for transfer signs are confusing and difficult to understand. Security staff are rude unhelpful and inattentive connection staff provided little explanation of the processes we were simply dumped on a bus. My thoughts are how many other loyal customers TAP are loosing with this level of service TAP needs to up its game and provide a better level of service.

MUC-LIS. Flight full. A320. Travelling with wife and baby. Delay at the gate but arrival delayed only 10 mins. Very tight space in the cabin. FA's finally asked in we wanted a security belt for our baby. In general FA's unprofessional with ups and downs in their behaviour. Flight entertainment not existent. Around 20 minutes before arrival they activated the moving-map system. Warm meal one of the worst tasted on a flight.