Scoot

✅ Trip Verified | Athens to Singapore. Cabin crew service was excellent despite being busy. They are kind, sincere and polite, and do their best to meet the customers' requests. The flight I was on from Athens to Singapore was a full flight and the staff was really busy trying to seat all the passengers. Despite that, they are very attentive and are careful not to neglect our requests.

✅ Trip Verified | Sydney to Singapore. Planned flight: 14th December 2017 at 10 pm. Actual take off: 15 December at 2 pm The worst budget airline. The flight got cancelled. It was announced at the gate few minutes before the boarding time. We had another connecting flight from Singapore to Sri Lanka. However, we were informed that we would be given another flight next day early morning. So we were forced to collect our luggage and return home.Since we had a connecting flight, wehad to pay another 900 aud to reschedule the flight to Sri Lanka. When we returned next morning to Sydney airport, we were informed the Scoot flight got delayed by 2 hours. Ok fine, still we had a hope that we could catch the rescheduled flight to Sri Lanka. However, finally the Scoot flight got further delayed and it left Sydney at 2 pm on 15 December. When we arrived Singapore, our (rescheduled) SriLankan airline flight has left and we had to book another flight to Sri Lanka by paying another 500 AUD which leaves next day morning. Finally, we arrived Sri lanka exactly one day later the scheduled arrival and paying more than 1500 aud extra for tickets and taxi. It was a horrible experience and like a nightmare to us. The ground staff at Sydney airport do not even know how to handle such issues. They were unprofessional and appalling. One staff member laughed at us when we asked for compensation for the connecting flight rescheduling cost, and the manager even threatened my husband saying she would not board us if we do not stop complaining. Overall experience was unspeakably awful.

✅ Trip Verified | Manila to Singapore, booked to travel in January 2018. Customer service does not exist. I've been trying to call the customer service in Singapore, Philippines, Australia, and any countries I can try. No one picks up. Every time I get a classic machine voice that everyone is on the phone (on several occasions!). I tried sending a feedback through their online form. I tried to complete every single field, and by the time i click on "submit" it says that I have not entered on the "Case Category / Type Field.

✅ Trip Verified | I have flown quite a number of budget airlines in Asia and Scoot is by far the worst and most unprofessional one. Our flight from Singapore to Kochi was delayed for 1 hour and the pilot neither acknowledged the delay nor offered an apology. Crew members were untrained, rude, and had extremely poor language skills. The return journey from Kochi to Singapore, only upon asking at check in desk we were told that the plane was delayed for an hour. But we were puzzled to see that the original departure time was printed on the boarding pass. Nowhere else in the airport or at the departure gate was there an indication or announcement of the delay. Upon tracking the flight status of the incoming plane we realized that the flight was delayed for at least 2 hours, and passengers were not promptly updated. At the end of the flight, again there was no acknowledgement of the 2 hr delay nor an apology. When we feedback to the crew member she just drew a blank poker face and did not bother to respond. It was appaling to see a budget carrier associated with Singapore Airlines go so low in service standards. Definitely never flying Scoot again.

✅ Trip Verified | Singapore to Ipoh. Flew Scoot simply because of timing and no major full service airlines served this route. The plane was old, but they flew on time, the return flight was earlier. As this is a budget airline, I didn’t expect much. Food and drinks are only available at a price and the seat pitch was as how budget airlines usually go. What was most troublesome was the passengers. The moment the seatbelt light was off, the pushing and shoving begins. Everyone tried to get hold of their luggage. This seemingly old gentle man stepped on my foot twice, pushed and shoved me and others to get to his suitcase two rows away. When he was done I faced him and told him ‘you don’t need to push and shove you know, you could just ask’ and he pretended he didn’t understand English. If you can, just check in your luggage. The passengers always bring a lot of carry on and the odds of finding a space above your seat is slim.

✅ Trip Verified | Perth to Singapore. Extremely bad service regarding infants onboard, even for a low budget airline. Not only was there no priority boarding which is common for most airlines in the world but we weren’t even allowed to stand by boarding desk. Had to take all our things and stand by another gate!

✅ Trip Verified | Melbourne to Amritsar via Singapore booked for January 2018. Worst airline ever! If there were negative points I could give them, I would. Appalling customer service, incompetent staff on ground and in the cabin. They lost my luggage to being with and ruined the first week of my holiday. Despite booking Scootbiz and having flexibility in my ticket, when I enquired to change my flight to leave early, they quoted me USD 550 to change my ticket. This is after I paid USD 799 for my ticket. When I go to book a fresh ticket with the same extras etc, the new ticket is USD 794. How does this work! How are they even allowed to operate in the Australian market?

✅ Trip Verified | Athens to Singapore. Experience was okay. Although 11 hours on a budget flight was a bit too much for me. No one checked our carry-on luggage when we checked in at the counter and at the gate, nor cared when we ate outside food on the flight. A guy we recently met had 3 bags due to finding a sleeping bag at a festival but he wasn't told he was over the luggage limit and brought it on the flight. My boyfriend experienced a problem when his boarding pass was scanned. Apparently his seat number got changed after check-in and was moved from a window seat to an aisle seat. Because all the seats in my row were occupied, I couldn't get much sleep or relaxation during the 11 hour flight. Luckily when we arrived in Changi Airport, where we could sleep at a snooze lounge at 5am. Also, the flight attendant call button is located at the handrest area so people kept accidentally pushing it.

✅ Trip Verified | My wife and I was to have flown from Singapore to Taipei on 10 Dec in Scootbiz but we could not as my wife had a road accident in October. I contacted the airline to cancel the booking and to get back a refund (even if partial). But instead of a partial refund, I was given a run-around with one-way emails from Scoot asking for letter from doctor stating she could not travel (which I obtained) but in the end Scoot says go claim from your insurance! What a waste of time doing all that and calling the call centre (put on hold many times)! And I requested refund way back in Oct when the flight was in Dec. And in the end I found out they sold my already paid seats - what unscrupulous greed!

✅ Trip Verified | Jakarta to Singapore. A Scoot stewardess acted so condescending. Flight departed a bit delayed, I had an urgent appointment right after the flight, hence when my carry-on baggage was placed in a row behind me I wasn't happy because if my baggage was behind me then when disembarking I had to wait for all other passengers to go before me. If my baggage is located at any row in front of me, during disembarking I could follow the flow of movement of other passengers. I explained this to her, asking either one of these, I to move to any seat behind the row where my luggage was located, or my baggage to be moved to any free space in the compartment at any row in front of me. She said, "there's nothing I can do" and she pointed out that it's not her job to move my bag. What kind of attitude she had. To me, fly Scoot last.