✅ Trip Verified
| Singapore to Sapporo via Taipei. This is the worst Airline in terms of service level at the ticketing and pre-boarding service. It is the most opportunistic airline that charges absurdly for the slightest change. I kept getting cut-off in my attempt to call and under the pretext or excuse that the manager's name dealing with my case has to be kept a secret, I could never identify the person whom I am supposed to talk to. Scoot had allowed me to change the passenger for the air ticket that I bought for my daughter. But due to unforeseen circumstances, she cannot join us in our family trip. I had to transfer the ticket to my niece. However, during the several telephone conversation, I have been told that the change fee is between S$80-S$100. However, when I tried to make the change online, I was told it would cost me $400, almost the price of the ticket itself! Plus there would also be a fare difference charge when there is no fare change, no change in date or time or selling away my existing ticket and rebuying another! The $400 change fee comprises S$100 for change of first name, another $100 for change of last name, multiply that by 2 for the return ticket! This is the most absurd charge and the airline refused to budge telling me its in their rule!. Firstly, the rule is absurd and secondly, during all the telephone exchanges, I have only been told it is between S$80-$100 and never $400! The discussion has been going on for 2 weeks now, but there has been no resolution. I feel that I have been held to ransom as I am due to depart in slightly more than a week. I have been using Scoot alot recently. But customer service, goodwill and ethical practice obviously has no place in Scoot's management! I will think doubly hard about ever using Scoot again. I had expected that its afiliation to SIA would count in ensuring a certain service level! I also thought my being a Krysfliier member would also be factored in their dealing of this matter. But obviously it does not!