✅ Trip Verified
| Sydney to Singapore. Planned flight: 14th December 2017 at 10 pm. Actual take off: 15 December at 2 pm The worst budget airline. The flight got cancelled. It was announced at the gate few minutes before the boarding time. We had another connecting flight from Singapore to Sri Lanka. However, we were informed that we would be given another flight next day early morning. So we were forced to collect our luggage and return home.Since we had a connecting flight, wehad to pay another 900 aud to reschedule the flight to Sri Lanka. When we returned next morning to Sydney airport, we were informed the Scoot flight got delayed by 2 hours. Ok fine, still we had a hope that we could catch the rescheduled flight to Sri Lanka. However, finally the Scoot flight got further delayed and it left Sydney at 2 pm on 15 December. When we arrived Singapore, our (rescheduled) SriLankan airline flight has left and we had to book another flight to Sri Lanka by paying another 500 AUD which leaves next day morning. Finally, we arrived Sri lanka exactly one day later the scheduled arrival and paying more than 1500 aud extra for tickets and taxi. It was a horrible experience and like a nightmare to us. The ground staff at Sydney airport do not even know how to handle such issues. They were unprofessional and appalling. One staff member laughed at us when we asked for compensation for the connecting flight rescheduling cost, and the manager even threatened my husband saying she would not board us if we do not stop complaining. Overall experience was unspeakably awful.