Scoot

✅ Trip Verified | Sydney to Bangalore via Singapore. I picked this flight solely because departure from Sydney was at 1.30 pm, layover at Singapore was 2.50 hrs then arrival at Bangalore would be 10.55pm the same night - they delayed my flight at last moment and mailed that information to me at about 11.30 pm the night before departure, so late i couldn't make any alternate arrangements. The delay was 2.0 hrs long - if it was 3 hrs or more the airline would have to issue every passenger a $50 voucher - however flight landed at Singapore 2 hrs later than scheduled. Before boarding the staff at Sydney airport promised me that my connecting flight and stay arrangements would be sorted once I met the staff at Singapore - my connecting flight had left 2 hrs before I landed, staff was overtly rude. They patched me up with a much cheaper flight which would leave 8 hrs later (overnight stay) - upon asking about the accommodation , they asked me to lay around at the airport. Biggest lesson of my life - never ignore the reviews about airlines before booking flights.

✅ Trip Verified | Taipei to Seoul. The terminal number was not clear on email ticket. Result was going to the wrong terminal. Long queues at check-in resulting in getting to the ticket desk between 0 to 8 minutes beyond check-in time. Check in staff simply say "check-in closed". Refusing to offer assistance or allowing passengers without check-in bags to receive a boarding pass. Overall very unfriendly staff. Not able to reach Scoot by phone. No offers for a replacement flight. Will not be flying Scoot again.

✅ Trip Verified | Singapore to Bangkok. Soon after take-off, a passenger went to a vacant seat located at the emergency exit (13F) for additional comfort. A Scoot cabin staff went to ask her politely to return to her designated seat and the passenger did. The staff deserves praise to approach the passenger because allowing her to continue seating at the emergency would have compromised safety in case of an unexpected incident as the passenger was not briefed on how to operate the exit door prior to takeoff. Keep up the good work Scoot.

✅ Trip Verified | Singapore to Hong Kong. Terrible overall experience. Every possible excuse to charge you for things that are normally part of the ticket: its not low cost at all, and with petty rules about anything that can be charged for (check the weight of your carry on bags before you leave home!), ground staff who act like they get a percentage of any extra revenue they charge you for and no managerial presence to smooth anything over. The staff on board are fine, the food (don't buy it) is awful, the seats are tiny, i'm not that tall (under 6ft) but couldn't fit my legs in without spreading into the aisle, very uncomfortable journey. They say they are low cost, but if you have been scalped for all the extras, they are not cheap all. I do this trip roughly every month, have used pretty much all the airlines who fly it, and I wont use Scoot again.

✅ Trip Verified | I flew with Scoot earlier this month from Lucknow to Singapore (TR501). I wanted to call out the excellent service that was provided to not just me, but to multiple passengers on this flight by one of the crew. This must have been a difficult flight to manage with lots of seniors and babies on board but the attitude displayed by one female FA was remarkable. She put the parents at ease and handled the situation in a most kind and professional manner. She also made it a point to talk to children on the flight and picked them up and took them for little walks whenever she saw the parent looking tired or the child looking restless. I must also mention, how she sternly told off a few difficult passengers who violated the policy of eating outside food, but did not across as rude or harsh. Big fan of what I saw that day. Hands down, the best cabin manager I have seen in action.

✅ Trip Verified | Taipei to Singapore. My scheduled flight was 2.05 pm and we reached the check-in counter at 1.10pm and were told that check-in closes at 1.05pm (an hour before flight). The customer service kept saying to buy a new ticket. It was just a 5 mins difference and we had to purchase a new flight ticket. I find this really ridiculous as the airline had a policy of check-in closed an hour before flight. This policy does not reflect in the scoot app. The policy only reflects on the invoice sent via to email. When I asked if they had seats left for the next upcoming flight, they told me to purchase the ticket online. This 5 mins later cost me $375SGD per person. When I sent an email regarding about this issue, they did not address to my question or provide a solution. Their reply: We refer to your feedback received on 19 January 2018 through our Customer Support Portal. As part of our efforts to maintain on-time flight departure, we adhere closely to our check-in counter closure times. Our check-in counters open 3 hours before departure time and closes at 1 hour prior to scheduled departure. We note your feedback on our airport check-in staff/handling. This will be shared with the relevant airport teams for their review for us to further improve our services. Nevertheless, passengers who showed up after the check-in counter closure time will not be accepted for the flight and our tickets are non-refundable in nature.

✅ Trip Verified | Singapore to Perth. What a disgrace. We rock up to the airport for the 14th and last flight of a round the world trip. We booked lounge access and Scoot in silence as a treat to cap off our 5 week holiday. We find that our flight was not on the screen so go to the service desk. The lady says that the flight is still on and to head to the appropriate gate. As we were walking away we are called back to be told that the Scoot flight has been cancelled and Scoot has tendered a Singapore Airlines plane but there would be no refreshments or entertainment offered. On top of that we lost our lounge access and Scoot in silence. About a week after we got home I find out that there has been fraudulent activity carried out with my credit card in India, one of our stops around the world. I had to get a new card. I then started the process to get my money refunded from Scoot and that has continued to this day (5 months later). They will not accept my new card details which has been provided in the form of an official letter from my bank. They are thieves and will not accept that they have stuffed us around no end. I will never fly with them again.

✅ Trip Verified | Sydney to Singapore. Utterly appalling! I know it is a budget airline, but there's no excuse for getting the basics wrong. Flying out of Sydney to Singapore on Dec 29th, the check-in queue was the longest I have seen one in my life - it went past the barriers and all the way down the public area to almost the next main exit. Apparently they had delayed a flight the night before and it was now leaving about the same time as ours 1.30pm / 3pm no problem, that happens. But in this case, they know exactly how many people are going to be arriving, and when, and there were so few staff checking people in it was ridiculous. I barely moved for 30 mins (in the queue where the check-in counters were so far away I couldn't even see them) and was now less than hr from take -off. The let me skip the q but they should have had people separating the queue into the 1.30 and 3pm flights from the outset. A text message to flyers saying to expect delays at check in and arrive earlier would have also been a no-brainer. On the flight itself, it took nearly 2 hours for the drink carton to come around, by which stage a man at the back was dehydrated and distressed. The menu in the pocket related also to a different flight. I travel by budget airlines frequently but will never fly Scoot again.

✅ Trip Verified | Singapore to Sydney. I am a regular Scoot customer but unfortunately I had on numerous occasions been tricked by the Scoot website unaware of the not very clear and not very straight forward system into paying extras. On my last Oct flight, while I unticked the box of not buying insurance, it somehow was ticked at the final page and I had to pay the extra for the travel insurance which I had already taken up with another company. I just let this pass because it was not a lot of money. On my recent trip in Jan 2018, I booked my ticket to Taipei on 22 Dec and decided to add a check-in luggage on 24 Dec. I had went on the site to manage booking and add luggage and thought it went through and while it was Christmas eve, I had little time to follow up with email. On the 9 Jan 2017 I arrived at Tao Yuen airport and put my check-in luggage and was told I did not buy any and was to pay NTW3660 for a 17kg luggage. I wish to advise those who are not very computer savvy to be very careful when booking online with Scoot, you need to double check very careful each step you tick or enter, they will suck your money and no reasoning. I had many other occasions paid for chosen seat but being allocated another at the airport. You need to take screen shots on every step or they will trick your money. At the end of the day, the fare will come to about the same as a full fare airline so why chose Scoot.

✅ Trip Verified | Singapore to Langkawi. Scoot is one of the worst airline I have travelled in. The staff is highly unprofessional and at checkin the way staff talk to customers is derogatory. You get a feeling like as if you are flying for free and Scoot is doing you a favour to you by letting you fly with them. Even after complaining to manager about the unprofessional staff there was not a single word of apology or regret from them. This airline spoiled my mood during my holiday. Also at the cost of this airline you can get air Asia or even better airline.