Scoot

✅ Trip Verified | Singapore to Sapporo via Taipei. This is the worst Airline in terms of service level at the ticketing and pre-boarding service. It is the most opportunistic airline that charges absurdly for the slightest change. I kept getting cut-off in my attempt to call and under the pretext or excuse that the manager's name dealing with my case has to be kept a secret, I could never identify the person whom I am supposed to talk to. Scoot had allowed me to change the passenger for the air ticket that I bought for my daughter. But due to unforeseen circumstances, she cannot join us in our family trip. I had to transfer the ticket to my niece. However, during the several telephone conversation, I have been told that the change fee is between S$80-S$100. However, when I tried to make the change online, I was told it would cost me $400, almost the price of the ticket itself! Plus there would also be a fare difference charge when there is no fare change, no change in date or time or selling away my existing ticket and rebuying another! The $400 change fee comprises S$100 for change of first name, another $100 for change of last name, multiply that by 2 for the return ticket! This is the most absurd charge and the airline refused to budge telling me its in their rule!. Firstly, the rule is absurd and secondly, during all the telephone exchanges, I have only been told it is between S$80-$100 and never $400! The discussion has been going on for 2 weeks now, but there has been no resolution. I feel that I have been held to ransom as I am due to depart in slightly more than a week. I have been using Scoot alot recently. But customer service, goodwill and ethical practice obviously has no place in Scoot's management! I will think doubly hard about ever using Scoot again. I had expected that its afiliation to SIA would count in ensuring a certain service level! I also thought my being a Krysfliier member would also be factored in their dealing of this matter. But obviously it does not!

✅ Trip Verified | Our first sector was Sydney-Singapore to meet up with our cruise. The supposedly new aircraft looked like a tired old wreck. The carpet was so badly worn. The cabin crew were aloof, and not that approachable. They have a 'no you cannot eat, drink any food-la but ours" policy. One lady next to me opened a small bag of chips when one female attendant came and told her 'no eating own food, not allowed so put away'. The food we had paid for was bad. I understand about keeping prices down but what we got served up was so bad. No coffee/tea for that sector but you could buy soft drinks. You were charged for everything - Blankets, food, water. The flight home was even worse. An after midnight take off, freezing cabin (if your cold you buy blanket, only $10.) Passengers complained about cabin temperature (no can fix-la) and off they would walk.

✅ Trip Verified | Singapore to Krabi. Essentially we had missed the time for check in and based on airport and airline procedure we would have been unable to board. One of Scoot’s on ground staff however went out of her way to help us with this, calling the flight captain who kindly agreed to open the counter for us. They went out of their way and were empowered to do so, and in so doing provided us a superior customer experience. A big thank you to both of them and shout out for the exemplary customer service.

✅ Trip Verified | Cebu to Melbourne via Singapore. The good thing about this flight is that you fly the Boeing 787 which is a comfortable plane. There are however lots of downsides flying Scoot: no in seat power, despite this being common on the B787 - seats are extremely narrow, especially the window seat. Scoot charges a ridiculous booking fee per person per flight, which they hide during the booking process - airport tax in Cebu (php 750) is not included in your ticket and has to be paid separately, I find this extremely deceiving - if you add everything up they are not cheap at all.

✅ Trip Verified | Singapore to Penang. Scoot lost me in their systems and put me through queue after queue till the point where the system shut out my ticket and i was forced with the most condescending service to buy another ticket under the guise of an admin fee, its incredible how terrible Scoots service has become since merging with Tigerair and its the most contempt i have ever witnessed by service staff. Not only myself but i am surrounded by passengers with the same issues raging all around me as the service counter queues continue to stretch out.

✅ Trip Verified | Bangkok to Singapore. Most horrible airline ever. Reached the boarding gate 5 minutes late and the staff was unhelpful in trying to help me check in and argued with me about being 5 minutes late. I must admit I was at fault for being late, I felt that the staff made no effort to help and was rude. Lousy service. Definitely not book a scoot flight again.

✅ Trip Verified | Flew Gold Coast to Singapore with Scoot. Was fine. I'm 6'2 (188cm) plenty of leg room. I read so many bad reviews here - people complain about not having what they didn't pay for. This is a good no frills flight on a modern plane and its run well. For the price I highly recommend it. Can't comment on the food.

✅ Trip Verified | Tokyo Narita to Bangkok. ScootBiz is not worth the money. Your bag does not get a ScootBiz label. Therefore your bag doesn't come first. I had to wait for offloading almost to the end - ScootBiz has no own exit from the plane. You have to go back through economy class to get out. What a hassle - seat is not flatbed and has small recline only. It was uncomfortable, I got back pain. No blanket, no pillows are provided - you can only close the blinds electronically 1 hour after take off. Enjoy the sun in your eyes for the first hour. I didn't know you need to download an app before getting on board: I missed the movies - the cutlery is plastic and such bad quality.

✅ Trip Verified | Bali to Chennai via Singapore. On check in I was informed that I have to pay 320,000 rupees more. No explanation as per why, and when I insisted that I have paid everything needed to my travel agent when I booked the flight, I was simply told that if I don't pay this extra money I won't be allowed to go on the flight. So I did pay it, and asked for the IATA reclamation form. The person in charge didn't know what a reclamation form is, let alone have it. On the first flight I think I understood what has happened. A very impolite flight attendant served a meal saying that I have ordered a meal. I haven't actually, and if I had decided to buy it on the plane, 2 meals (for 2 flights) would have cost 100,000 and not 320,000 rupees. What must have happened is that my travel agent wrote on all the tickets I have reserved that I am vegetarian, and Scoot interpreted it as if I have ordered a meal.

✅ Verified Review | Singapore to Phuket in 2018. I wanted to book a flight for my wife, my daughter (1 year old) and myself but was not able to book a seat for my daughter online. So I called Scoot, they told me to just book a ticket for my wife and me and add our daughter to our tickets, and after booking I would need to call Scoot again to request for a seat for our daughter. It turned out when I called to confirm the seat that I had to pay the adult seat rate to get a seat for my daughter after already paying for the infant fee of 75SGD! So eventually I paid almost the double fee for my daughter than I had to pay for our own tickets! It is a ridiculous policy of which I still can't believe that they even dare to request this! With most airlines you fly for free with an infant but when you want to have a seat you pay a normal rate but with Scoot you have to pay double the normal rate!