KLM Royal Dutch Airlines

Not Verified | Zurich to Norwich via Amsterdam. Original return flight cancelled and the airline rebooking meant a one day delay in getting home. Working with a travel agent meant an additional stop but should have gotten me home on time. Further delays meant that I will now not get home until 12 hours later than booked. To make matters worse, the airline chose to bus dozens of passengers to a hotel more than 30 minute from the airport rather than a hotel closer to the airport (many of which had rooms, according to Internet booking sites). Any airline can fly you from A to B, it is how an airline performs when the chips are down that matter. I can't see that KLM did one thing right - they made no effort to get me home on time, they met their customer service obligations in the most cost effective manner for them - nothing taking the customer into account.

✅ Trip Verified | Flew Fortaleza to London Heathrow via Amsterdam Schipol in J/Business: FOR to AMS on an A330: On-time departure. Clean aircraft. Solicitous crew. Good IFE. Pre-dinner wine was a disappointment. Food was good (better than British Airways) but again the wine with it was a disappointment (I think KLM are cutting corners here - British Airways definitely have better wine). The bed was fully lie-flat and long but a bit narrow/pinched at the shoulders, so much so that it interfered with attempts to sleep. Decent breakfast. Admirably short and to-the-point announcements (many airlines e.g. British Airways, Emirates) have far too many interruptions. AMS-LHR sector was fine on a 737 except for a late departure, blamed on a lack of ATC capacity on the inbound. On arrival at LHR my bags had been badly beaten up but I am not sure by who.

✅ Trip Verified | Amsterdam to São Paulo. We traveled to Amsterdam in September / 19 on KLM. It was our first flight with this company. Both on and off we were delighted by the kindness and attention of the cabin crew. From the moment they passed the departure gate smiling and greeting everyone, including in Portuguese until the farewell at the final destination. The drinks and meals were spotless. Very good movie options, and video attractions, but the "icing on the cake" was the memory they gave us of Amsterdam. The famous Delft Blue houses. We already have four! I hope to increase the collection in the next trips. Thank you KLM and congratulations on your 100th birthday! | Viajamos para Amsterdam em setembro/19 pela KLM. Foi nosso primeiro vôo com essa companhia. Tanto na ida quanto na volta ficamos encantados com a simpatia, gentileza e atenção da equipe de comissários da cabine. Desde o momento em que passaram pelo portão de embarque sorrindo e cumprimentando à todos, inclusive em português até a despedida no destino final. As bebidas e refeições estavam impecáveis. As opções de filmes, e atrações no vídeo muito boas, mas a "cereja do bolo" foi a lembrança que nos deram de Amsterdam. As famosas Delf Blue houses.Já temos quatro! Espero aumentar a coleção nas próximas viagens. Obrigada, KLM e parabéns pelos 100 anos no ar!

Not Verified | Houston to Barcelona via Amsterdam. My Family and I were supposed to have a connection to Zurich and then onwards to Barcelona. Until there was one problem. Swiss Air's aircraft had a mechanical problem and everyone was rushing to the check-in. It looked like everyone was going to Zurich as their final destination. There was a very long line. My sister was very sick but KLM let us in through their line. All of the cabin crew were awesome. We arrived to BCN safely. Love you KLM!

✅ Trip Verified | Paris to Amsterdam. Cramped with little leg room. Dinner came in a box, which I refused. There is also little room available in the overhead compartment due to extra payments to be made for check in baggage. Fortunately, it was only an hour’s flight - but definitely not comfortable.

✅ Trip Verified | Oslo to Luxembourg via Amsterdam. I have flown with KLM several times and it always have had delay. Last time because of my first delayed flight (20-30 minutes) I missed my short connected flight (one hour stop between flights so by this delay I only had approximately 15 minutes to get to the gate before it's closed) and KLM staff at Amsterdam airport were not helpful and behaved very rude with me and instead of compensation, they said it was your own fault that you missed the flight and you had enough time to get to the gate, we should claim compensation from you because you didn'tbshow up at the gate! That was really rude. They kept me waiting for 4 hours and put me on the waiting list of next KLM flight same evening that if somebody doesn't show up at the gate I could go instead, it didn't work out though, and finally they gave me a confirmed ticket for next day morning with KLM, they didn't give me hotel either so i had to stay at the airport all the night. They didn't even give me the opportunity for flights with other airlines and only looked for KLM flights and they make this much trouble and inconvenience for passengers with their delays.

✅ Trip Verified | Kuala Lumpur to Jakarta. Flight with KLM is not as beautiful as I imagined. The boarding process is so complicated and takes a long time. Service from the cabin crew seemed very rushed. When I asked for a cup of tea, they said they would immediately deliver it to me but until the plane landed in Jakarta the tea I asked for never came. The seat is a bit narrow with a 3-4-3 configuration. But I still recommend this airline if you want to fly with a full service airline but at a friendly price.

✅ Trip Verified | Amsterdam to Paris with KLM. 45 mins to drop off luggage due to the massive queue. The plane was old - fortunately the flight was only 50 minutes. Sad sandwiches for lunch. Seats were really tight - it’s a true cattle class but bearable for 50 minutes.

✅ Trip Verified | Hanover to Vancouver via Amsterdam. I bought a KLM roundtrip ticket online from Germany and paid 1200€ and bought a flexible option. But now, when I want to change my return date, they don’t accept it, despite paying for a flexible changeable ticket. Now, I have to buy a new ticket and I’ll miss this flight completely. I’m very unhappy with KLM.

✅ Trip Verified | Amsterdam to Kigali. Check- in via Whatsapp, seat reservation quite expensive, best seats already taken, inside, not taken seats are blocked. Seat is very thin but comfortable, own touchscreen, but lousy earphones, medium selection of movies etc. Food was disgusting, drink service so so. Toilets extremely small.