KLM Royal Dutch Airlines

✅ Trip Verified | Terrible seats. Very narrow and not able to sleep in them. Amenities are non existent. Food quality is ok-ish. Service provided by the crew is minimal. Not worth it especially for the price you pay.

Not Verified | We should have flown out of Edinburgh on the 21st December 23 for a 7 day holiday in Las Vegas via Amsterdam unfortunately the evening of the 20th our flights had been cancelled. We contacted KLM customer service and spoke with an agent who managed to book us on a flight but with a different airline. I must thank KLM customer service team for all the help that made the start to our holiday brilliant service. After our holiday came to an end we had the great pleasure of flying home on a KLM flight, ( first time flying KLM ) crew fantastic my wife can’t eat cheese and they found her a meal that had none and they certainly didn’t forget as every meal my wife had didn’t have cheese amazing service. I only had one complaint my pasta dish was over cooked, pasta very mushy. Apart from that our flight was fantastic. Once landed in Amsterdam the staff at the airport couldn’t be more friendly and helpful and again our flight back to Edinburgh was brilliant KLM must have the most friendly and helpful staff and crew. I would definitely fly KLM looking forward to my next holiday.keep up the fantastic work KLM I’ve since joined KLM Flying Blue club.

✅ Trip Verified | I travelled to Dusseldorf from Bristol via Amsterdam to visit my old friends and celebrate Xmas with them. It was 1 week trip. On arrival to Dusseldorf my checked in bag was missing which was immediately reported at the airport. I was told I will be reunited with my bag in 1-2 days. In fact, however, I managed to get my bag only after a week at the airport just a couple of hours before my return flight. In addition to KLM completely ruined my holiday by not delivering my bag with all Xmas presents for my friends, I had a very unpleasant surprise when I finally got my bag. The padlock was missing. When I opened the bag, all contents was in complete mess. Everything, which I neatly arranged, was removed by someone and then carelessly thrown back. All Christmas presents, which I carefully wrapped, were torn opened. The lens cap of my expensive camera was removed and the glass was against hard part of a tripod, which was itself damaged. The KLM customer services for delayed baggage was absolutely unhelpful. I called them every now and then but they had no idea where my bag was and when I was going to get it. It was my second flight with KLM and the first time in my life I had a problem with baggage. No more flights with KLM for me any time soon.

✅ Trip Verified | My three children are traveling with KLM today. As soon as it was possible (30 hours in advance), I checked them all in together. However, now they are seated separately on the plane: one on seat 18b, another on 30e, and the last one in row 32. KLM did not provide an option to choose different seats, and it seems as if this was done intentionally. The only way to sit together is to pay an additional 54 euros on top of the already expensive tickets. What a disappointment from KLM!

Not Verified | The airline first cancelled my ticket on no ground and claimed that it is an error. Then, few days later, talked to their CS, my ticket was effective again. After a few days more, funny thing happened again that my ticket got cancelled again with no reason given. How messed up is the system in KLM that they can cancel and recover and cancel anyway they want. This airline is just like a gigantic circus. No alternative solutions was given and my flight was flying very soon. The company left me in a terrible and difficult situation which is unacceptable. This is how KLM treat their customers who pay them.

✅ Trip Verified | Still the best option between the Netherlands and the former Dutch Caribbean. Easy check in online and plenty of self service stands to drop off your luggage at Schiphol, which makes travelling so much easier. Friendly crew on the A330, which is much more comfortable than the 777 or 787 because of the 2-4-2 seating. Plenty of tasty food and drinks on the 9 hr trip to St. Maarten. Arriving at St. Maarten was a disaster since they are reconstructing the airport. Took us 90 mins to exit, but not KLM's fault. Inbound from Curaçao was on a 777, which has the horrible 3-4-3 configuration. We managed to get the only row of 2 in economy however at the very last row. Again attentive crew, with a tasty special meal. Crew served my meal first, together with the normal meal for my wife, ahead of the other passengers, 'so we could eat together'. How nice! Plane left an hour late but arrived only 10 mins after scheduled time because of the usual jetstream above the Atlantic.

✅ Trip Verified | Paris-Amsterdam-Copenhagen 7 Dec. 2023. Used the nice Air France Salon lounge in terminal 2F. Flight became delayed and further delayed due to “traffic constraints” in AMS. Eventually I cancelled and rebooked to Air France on a direct flight to CPH, avoiding serious delays, overall. However, the luggage did not make it as they failed to retrieve and retag it from the original flight. Got the luggage delivered to home address 2 days later, and was currently well informed on progress and its whereabouts. Not too bad after all. Separate flight review submitted just now under Air France in Skytrax. That Air France flight was faultless apart from the baggage error/delay.

Not Verified | I flew with KLM from Nice to Manchester with a 1 hour layover in Amsterdam on November 22nd 2023. The flight from Nice had a 15 minute delay. When I arrived in Manchester I was informed my luggage had been lost and they would try and find it and deliver it to me. Since they could not provide a turnaround time for when this would happen or guarantee it would be delivered to me in time for the events I was attending in Manchester, KLM Support Representatives directed me to purchase replacement clothing and submit a reimbursement claim at the end of my trip. I called from the airport, I called once I arrived to the hotel, and once more before purchasing any item of clothing. All three times I was guaranteed my purchase would be refunded and all three times they could not say when my suitcase would be returned to me. I submitted a claim for the reimbursement on the evening of November 22nd and received an initial response on November 29th asking for my identification as the amount to be refunded exceeded 1000€ (Euro). On December 1st I received another email from KLM Support stating since my luggage had been returned to me on the same day, they will not compensate for my clothing expenses in spite of all the guarantees previously made. I attempted contacting KLM for a reevaluation of my case but they have insisted my case is now closed and no further compensation will be granted.

Not Verified | Very bad! We were supposed to get a direct flight home, the evening before we received an email that it had been canceled due to snowfall and we were led to Amsterdam via Frankfurt. We called because we wanted a direct flight, but it turned out that this had never been implemented and we still had to go via Frankfurt. An hour before departure we check the email, the flight is canceled again and this time we are sent via Vienna. It already takes me a day off work and there is hardly any snow in Amsterdam. Erg slecht! Wij zouden een rechtstreekse vlucht naar huis krijgen, de avond van tevoren krijgen we een mail dat deze is geannuleerd vanwege sneeuwval en worden via Frankfurt naar Amsterdam geleid. Gebeld omdat we een rechtstreekse vlucht wilde, bleek deze nooit te zijn doorgevoerd en wij alsnog via Frankfurt moeten. Een uur voor vertrek kijken wij de mail na, wordt de vlucht weer geannuleerd en dit keer worden wij via Wenen gestuurd. Het kost mij nu al een dag van mijn werk en er ligt amper sneeuw in Amsterdam

✅ Trip Verified | Boarding in Lisbon was fast, but we had to wait on the air-bridge until the aircraft was cleaned. Cabin crew very friendly, catering was ok, drinks were tasteful. Seats reclinable, new. USB ports for charging devices was available and on-board wi-fi for messaging was free. Wi-fi for internet navigation was charged 8 Euros.Arrival in Amsterdam ahead of schedule.